Sat.Sep 30, 2023 - Fri.Oct 06, 2023

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How to Drive Business Growth Through AI Outsourcing

NoonDalton

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future where decision-making is data-driven and operations seamlessly interweave technology and human expertise. AI outsourcing refers to delegating AI-related tasks and projects, such as machine learning, natural language processing, and robotic process automation, to external specialists or firms, thus enabling businesses to harness

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Five Myths about GigCX

Working Solutions Outsourcing

On-demand customer service agents are becoming more and more popular. Hear the facts from expert virtual customer service agents on how to provide high-touch customer care with intelligent agents.

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Unlocking Innovation in Financial Services

3Pillar Global

3Pillar’s Financial Services Industry Lead, Rob Murray , joins us on The Innovation Engine podcast to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences.

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Why U.S. Manufacturers Choose Mexico Shelter Services When Nearshoring

Ivemsa

Nearshoring to Mexico has been a successful strategy for global manufacturers throughout the years. Though China has historically been the leader in trade with the U.S., there’s been increased competition with Mexico over the past decade. And, it was recently reported Mexico has now surpassed China (and Canada) as America’s top trading partner. China held steady in the number one spot throughout the 2010s, up until the start of the pandemic.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Will AI Render the Human Call Center Agent Obsolete?

Customer Serv Outsource Smarter

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality.

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Global Marketing Is Essential for Modern Businesses

The Global Small Business Blog

©iStock/invincible_bulldog In an era where businesses (both large and small) can sell and ship their products and services to consumers across the globe within a matter of days, it can be easy to forget how markets functioned before the digital age and the innovations in transportation. In this article , you will learn: The definition of global marketing (in case you are living in a cave), the importance of it, some effective strategies, examples of campaigns, and other important points related

Marketing 241

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Providing IT Help Desk Services To A Leading Logistics Company

31 West

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction.

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Let’s Connect at the Puerto Rico CIO & IT Leadership Conference

Perficient Digital Transformation

Let’s Connect at the Puerto Rico CIO & IT Leadership Conference From October 12, 2023 to October 13, 2023, we will have several Perficient colleagues at the Puerto Rico IT Cluster’s CIO & IT Leadership conference to support companies in the region as they continue to transform through digital technology. Our industry, technology, and strategy capabilities place Perficient at the forefront of the technology space, and we are excited to engage with our peers at this year’s conference

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Building a Global Economy of the Future

The Global Small Business Blog

©iStock/csfotoimages “In Indiana, we’re focused on building a global economy of the future, and our Hoosier entrepreneurs and small businesses will be critical to advancing future-focused innovations and solutions,” said Indiana Secretary of Commerce David Rosenberg. “Indiana ranks in the top 15 states for exporting, and the IN-STEP program aims to build on this momentum, helping more Hoosier small businesses reach customers in international markets and find success in the global economy.

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Hackett: Digital World Class Technology Organizations Deliver More Value, Greater Resilience While Spending 18% Less Than Peers

The Hackett Group

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. (NASDAQ: HCKT). The Hackett Group ® found that while typical companies have seen technology operating costs as a percentage of end-user equivalent increase by 23% over the past 10 years, Digital

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Elevating Tier-1 IT Help Desk Services For A Pharmaceutical Company

31 West

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the pharmaceutical industry, seamless IT support is essential to maintain productivity, ensure regulatory compliance, and safeguard sensitive data. This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider.

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How to Implement Schema.org in Sitecore

Perficient Digital Transformation

In this blog, we will be discussing Schema.org, the role of schema.org in SEO, and how to implement Schema.org in Sitecore. What is Schema.org? Schema.org is a universal way to describe web pages with structured data. Search engines use this information to enrich the user experience on their search results and generate rich snippets. Structured data can impact Organic impressions, CTR, and keyword ranking.

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Common Grounds: Unleashing innovation and growth through partnership

IBM Services

At IBM, we believe we can make greater progress together. Our purpose is to be the catalyst that makes the world work better—and our partners are key to this mission. Together with our partners and clients, we work to solve the most complex challenges with AI and hybrid cloud. Last year, we launched our “ Common Grounds ” video series to showcase the value of partnership and how we’re better together.

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What is an Employer of Record (EOR) and how can it accelerate global expansion?

Zinnov

The benefits of setting up an offshore Global Capability Center (GCC) for growth are undeniable. However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Research suggests that in the past, growing teams abroad has cost companies ~USD 200,000 per country, with an additional yearly HR admin cost of USD 90,000, with setup times taking more than 6 months.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Enhancing Level-1 IT Service Desk Services For A Large Hotel Chain

31 West

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the hospitality industry, efficient IT support is crucial for providing exceptional guest experiences and maintaining seamless hotel operations. This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services.

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Lead-to-Cash Bash 3

SEBPO

Lead-to-Cash Bash 3 Total 0 0 0 0 NOVEMBER 16-17, 2023 Walt Disney Dolphin Resort, Orlando, Florida Todd , Ryan , and Morton are going to Disney World! They may not have won the Super Bowl, but they will be spending two days surrounded by some of the top players in the media industry. The Lead-to-Cash Bash is a two-day event focused specifically on the tools and models that drive “Lead-to-Cash” ecosystems — CRM’s, Order Management, Production & Fulfillment, and Finance Ops — at some of

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20 Must-Listen Podcasts to Improve Business, Leadership and Cocktail Party Banter

Eclaro

In honor of International Podcast Day, Eclaro shares 20 favorite podcasts to help your business, career, personal life and cocktail party banter

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IBM and ESPN use AI models built with watsonx to transform fantasy football data into insight

IBM Services

If you play fantasy football, you are no stranger to data-driven decision-making. Every week during football season, an estimated 60 million Americans pore over player statistics, point projections and trade proposals, looking for those elusive insights to guide their roster decisions and lead them to victory. But numbers only tell half the story. For the past seven years, ESPN has worked closely with IBM to help tell the whole tale.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Can you afford to ignore these 5 problems smart home owners face?

Wirtek

If you think they're not worth the risk, we’ve prepared 5 ways for you to deal with each of the m.

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Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

Intelligent Sourcing

What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

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How Broadway Can Bring Out the Best in Your Business and Yourself

Eclaro

The house lights dim, the music rises and a hushed energy crackles as a stage that was dormant only seconds before suddenly comes alive. It’s a moment shared by every audience in every theater on Broadway, filled at once with excitement, anticipation and the slighted bit of nervousness. Some of you have likely experienced that same sensation as a boardroom meeting or client presentation was about to begin.

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Operationalize automation for faster, more efficient incident resolution at a lower cost

IBM Services

IT is under enormous pressure. The expectation is 24/7/365 performance while also delivering increasingly better customer experiences at the lowest possible cost. The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. Cloud costs are out of control, and teams spend too much time fixing instead of innovating.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Key Benefits Enterprises Achieved by Using Process Intelligence, Automation, and AI Solutions in Conjunction | Market Insights™

Everest Group

What key benefits do enterprises achieve using process intelligence, automation, and AI solutions?

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The Hackett Group Announces 2023 Digital Award Winners

The Hackett Group

Bosch Service Solutions GmbH, DBS Bank Ltd., F. Hoffmann-La Roche Ltd., IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. (NASDAQ: HCKT) today announced the winners of its 10 th Annual Digital Awards, which spotlight companies that are on the cutting edge of creating competitive advantage and delivering measurable benefits at scale using digital transformation solutions.

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Benefits of Outsourcing Document Scanning Services for the Manufacturing Industry

Offshore India Data Entry

As the manufacturing industry expands globally after the pandemic, efficient document management remains a challenge. Juggling high volumes of records like invoices, manuals, and orders slows productivity over time. Without optimized systems, paperwork piles translate to costly delays and frustrated staff. Outsourcing documents scanning service to offshore companies helps you converts physical files to digital formats streamlined in the cloud.

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Building cars in a changing world: Audi’s Integrated Approach with IBM Planning Analytics

IBM Services

Audi, a renowned German automobile manufacturer, stands proudly as a symbol of luxury, performance and cutting-edge automotive technology. Founded in 1909, Audi has evolved over the years into a global leader in the automotive industry. The brand’s iconic four interlocking rings represent the merger of four independent carmakers in 1932, solidifying Audi’s commitment to excellence and unity.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Continuous Discovery and Intelligent Automation Requires a Mindset Change | Market Insights™

Everest Group

Continuous discovery and intelligent automation involves a mindset change to bring together process intelligence to extract insights and automation.

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Unlocking the Power of Salesforce Data Cloud: Revolutionizing Healthcare

Perficient Digital Transformation

In today’s rapidly evolving healthcare landscape, data is the driving force behind informed decision-making and personalized patient care. However, the abundance of data scattered across various siloed systems can be overwhelming, making it challenging for healthcare providers to harness its full potential. This is where Salesforce Data Cloud steps in as a Customer Data Platform (CDP) – offering a transformative solution that empowers healthcare organizations to aggregate, harmonize, and a

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How Artificial Intelligence is Revolutionizing Customer Engagement

Jonajo Blog

In the ever-evolving landscape of marketing, one thing is abundantly clear: technology is driving the future. As businesses strive to connect with their audiences in more personalized and efficient ways, artificial intelligence (AI) has emerged as a game-changer. In this article, we will explore how AI is revolutionizing customer engagement and reshaping the way marketers operate.

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Fertility care provider Ovum Health gives patients information using chat and scheduling tools with IBM watsonx Assistant

IBM Services

As a healthcare activist, a mom to a fertility preservation miracle, a business owner and a cancer survivor, Alice Crisci has dedicated her life to ending the spread of health misinformation. She founded MedAnswers and its telemedicine spinout, Ovum Health , with the hopes of providing increased access to family-building solutions like pre-pregnancy, prenatal and postnatal healthcare.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.