NoonDalton

OCTOBER 4, 2023

In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future where decision-making is data-driven and operations seamlessly interweave technology and human expertise. AI outsourcing refers to delegating AI-related tasks and projects, such as machine learning, natural language processing, and robotic process automation, to external specialists or firms, thus enabling businesses to harness

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Working Solutions Outsourcing

OCTOBER 4, 2023

On-demand customer service agents are becoming more and more popular. Hear the facts from expert virtual customer service agents on how to provide high-touch customer care with intelligent agents.

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Customer Service Service Call Center Outsourcing 52

3Pillar Global

OCTOBER 3, 2023

3Pillar’s Financial Services Industry Lead, Rob Murray , joins us on The Innovation Engine podcast to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences.

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Ivemsa

OCTOBER 4, 2023

Nearshoring to Mexico has been a successful strategy for global manufacturers throughout the years. Though China has historically been the leader in trade with the U.S., there’s been increased competition with Mexico over the past decade. And, it was recently reported Mexico has now surpassed China (and Canada) as America’s top trading partner. China held steady in the number one spot throughout the 2010s, up until the start of the pandemic.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Customer Serv Outsource Smarter

OCTOBER 4, 2023

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality.

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The Global Small Business Blog

OCTOBER 5, 2023

©iStock/invincible_bulldog In an era where businesses (both large and small) can sell and ship their products and services to consumers across the globe within a matter of days, it can be easy to forget how markets functioned before the digital age and the innovations in transportation. In this article , you will learn: The definition of global marketing (in case you are living in a cave), the importance of it, some effective strategies, examples of campaigns, and other important points related

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31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. A leading logistics company, hereafter referred to as “Our Client” recognized the need to optimize their IT service desk services to ensure uninterrupted operations and enhanced customer satisfaction.

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Perficient Digital Transformation

OCTOBER 5, 2023

Let’s Connect at the Puerto Rico CIO & IT Leadership Conference From October 12, 2023 to October 13, 2023, we will have several Perficient colleagues at the Puerto Rico IT Cluster’s CIO & IT Leadership conference to support companies in the region as they continue to transform through digital technology. Our industry, technology, and strategy capabilities place Perficient at the forefront of the technology space, and we are excited to engage with our peers at this year’s conference

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The Global Small Business Blog

OCTOBER 6, 2023

©iStock/csfotoimages “In Indiana, we’re focused on building a global economy of the future, and our Hoosier entrepreneurs and small businesses will be critical to advancing future-focused innovations and solutions,” said Indiana Secretary of Commerce David Rosenberg. “Indiana ranks in the top 15 states for exporting, and the IN-STEP program aims to build on this momentum, helping more Hoosier small businesses reach customers in international markets and find success in the global economy.

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The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. (NASDAQ: HCKT). The Hackett Group ® found that while typical companies have seen technology operating costs as a percentage of end-user equivalent increase by 23% over the past 10 years, Digital

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Advisory Research Labor Costs Streamline Operations 105

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the pharmaceutical industry, seamless IT support is essential to maintain productivity, ensure regulatory compliance, and safeguard sensitive data. This case study delves into our experience with a pharmaceutical client, known as “PharmaTech” Our client wanted to outsource its tier-1 support & was actively looking for an IT service desk provider.

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Perficient Digital Transformation

OCTOBER 3, 2023

In this blog, we will be discussing Schema.org, the role of schema.org in SEO, and how to implement Schema.org in Sitecore. What is Schema.org? Schema.org is a universal way to describe web pages with structured data. Search engines use this information to enrich the user experience on their search results and generate rich snippets. Structured data can impact Organic impressions, CTR, and keyword ranking.

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IBM Services

OCTOBER 4, 2023

At IBM, we believe we can make greater progress together. Our purpose is to be the catalyst that makes the world work better—and our partners are key to this mission. Together with our partners and clients, we work to solve the most complex challenges with AI and hybrid cloud. Last year, we launched our “ Common Grounds ” video series to showcase the value of partnership and how we’re better together.

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Zinnov

OCTOBER 5, 2023

The benefits of setting up an offshore Global Capability Center (GCC) for growth are undeniable. However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Research suggests that in the past, growing teams abroad has cost companies ~USD 200,000 per country, with an additional yearly HR admin cost of USD 90,000, with setup times taking more than 6 months.

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

31 West

OCTOBER 2, 2023

Table of Contents: Introduction Client Background Challenges Solution Implementation Results Conclusion 1. Introduction In the hospitality industry, efficient IT support is crucial for providing exceptional guest experiences and maintaining seamless hotel operations. This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services.

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SEBPO

OCTOBER 5, 2023

Lead-to-Cash Bash 3 Total 0 0 0 0 NOVEMBER 16-17, 2023 Walt Disney Dolphin Resort, Orlando, Florida Todd , Ryan , and Morton are going to Disney World! They may not have won the Super Bowl, but they will be spending two days surrounded by some of the top players in the media industry. The Lead-to-Cash Bash is a two-day event focused specifically on the tools and models that drive “Lead-to-Cash” ecosystems — CRM’s, Order Management, Production & Fulfillment, and Finance Ops — at some of

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Eclaro

OCTOBER 6, 2023

The house lights dim, the music rises and a hushed energy crackles as a stage that was dormant only seconds before suddenly comes alive. It’s a moment shared by every audience in every theater on Broadway, filled at once with excitement, anticipation and the slighted bit of nervousness. Some of you have likely experienced that same sensation as a boardroom meeting or client presentation was about to begin.

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IBM Services

OCTOBER 3, 2023

If you play fantasy football, you are no stranger to data-driven decision-making. Every week during football season, an estimated 60 million Americans pore over player statistics, point projections and trade proposals, looking for those elusive insights to guide their roster decisions and lead them to victory. But numbers only tell half the story. For the past seven years, ESPN has worked closely with IBM to help tell the whole tale.

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Management Engineering Software Design 94

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Intelligent Sourcing

OCTOBER 3, 2023

What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

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Everest Group

OCTOBER 6, 2023

According to a data point published by Everest Group, 67% of enterprises believe they are not seeing the expected value from cloud. With the public cloud market growing north of 20% year-on-year for the past seven years, this “value realization” question did seem like cloud denial. But every market witnessing heady growth needs its moment of truth to reinvent and pivot to the next phase.

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Marketing 59

Eclaro

SEPTEMBER 30, 2023

In honor of International Podcast Day, Eclaro shares 20 favorite podcasts to help your business, career, personal life and cocktail party banter

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IBM Services

OCTOBER 3, 2023

IT is under enormous pressure. The expectation is 24/7/365 performance while also delivering increasingly better customer experiences at the lowest possible cost. The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. Cloud costs are out of control, and teams spend too much time fixing instead of innovating.

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

The Hackett Group

OCTOBER 5, 2023

Bosch Service Solutions GmbH, DBS Bank Ltd., F. Hoffmann-La Roche Ltd., IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. (NASDAQ: HCKT) today announced the winners of its 10 th Annual Digital Awards, which spotlight companies that are on the cutting edge of creating competitive advantage and delivering measurable benefits at scale using digital transformation solutions.

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Advisory Pharmaceuticals Banking Sourcing 59

Everest Group

OCTOBER 3, 2023

Deal pricing teams have evolved from providing traditional cost-plus functions to becoming strategic commercial and negotiation partners. Modern pricing teams offer market insights, innovative pricing, and contractual models that enhance deal profitability and success. Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog.

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Offshore India Data Entry

OCTOBER 3, 2023

As the manufacturing industry expands globally after the pandemic, efficient document management remains a challenge. Juggling high volumes of records like invoices, manuals, and orders slows productivity over time. Without optimized systems, paperwork piles translate to costly delays and frustrated staff. Outsourcing documents scanning service to offshore companies helps you converts physical files to digital formats streamlined in the cloud.

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IBM Services

OCTOBER 2, 2023

Audi, a renowned German automobile manufacturer, stands proudly as a symbol of luxury, performance and cutting-edge automotive technology. Founded in 1909, Audi has evolved over the years into a global leader in the automotive industry. The brand’s iconic four interlocking rings represent the merger of four independent carmakers in 1932, solidifying Audi’s commitment to excellence and unity.

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Analytics Manufacturing Efficiency Engineering 93

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Perficient Digital Transformation

OCTOBER 2, 2023

In today’s rapidly evolving healthcare landscape, data is the driving force behind informed decision-making and personalized patient care. However, the abundance of data scattered across various siloed systems can be overwhelming, making it challenging for healthcare providers to harness its full potential. This is where Salesforce Data Cloud steps in as a Customer Data Platform (CDP) – offering a transformative solution that empowers healthcare organizations to aggregate, harmonize, and a

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Everest Group

OCTOBER 2, 2023

Life Sciences Operations Over the past year, enterprises have had to overcome a series of macroeconomic and geopolitical challenges. The potential uncertainties with the implementation of the Inflation Regulation Act (IRA) and the rise in federal interest rates to curb inflation, compounded by an ongoing war resulting in the shifting of clinical trials from Russia and Ukraine, have forced enterprises to rethink their strategies.

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The Hackett Group

OCTOBER 6, 2023

New research shows that high-performing HR departments leverage tech and have 40% fewer HR staff. But one expert advised caution when adopting ‘shiny, new’ capabilities. The post Techtarget HR Software, “HR costs rise as data suggests tech can cut HR staff,” appeared first on The Hackett Group.

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IBM Services

OCTOBER 3, 2023

The rise of online commerce over the last two decades has completely transformed the retail and consumer goods industries—and with smartphone adoption accelerating globally, the share of shopping done via the internet will only continue to expand. But this growth in digital sales can come with a hefty price tag for retailers and consumer goods businesses: a much greater risk of data breaches.

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.