Sat.Jul 08, 2023 - Fri.Jul 14, 2023

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How to Manage Outsourced Teams: Best Practices and Tips

Magellan Solutions

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Businesses can increase efficiency and teamwork by using best practices and ideas. It also addresses the difficulties of diverse and remote teams. Effective management encompasses defined roles and clear communication.

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Four Pillars of Trade Compliance Management

The Global Small Business Blog

©iStock/Blue Planet Studio Trade compliance management includes staying up to date on any import and export regulations that could impact your supply lines. This is a full-time responsibility and should be taken seriously, which is now evidenced in recent efforts to thwart “forced labor” in China. The four pillars of trade compliance are: Due diligence Reasonable care Supervision and control Proactive engagement The bottom line: Trade compliance management is growing and is growing in importance

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Offshoring for digital transformation: 6 ways it reshapes businesses

The Scalers

Offshoring. It’s agile. It’s transformative. And it can revolutionalise your business in today’s fourth industrial revolution. In fact, 93% of organisations have adopted or are ready to adopt a digital-first business strategy to stay competitive. Most utilise offshoring for its cost-effectiveness and access to global talent expertise. But that’s not all.

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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

Blue Ocean

Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Real Insights to Future Business Performance Requires Performance Intelligence Solutions

Perficient Digital Transformation

Without insights into future performance, businesses risk stagnation or failure. In today’s competitive global markets, businesses must understand current profitability, predict financial performance, and model scenarios aimed at optimizing future growth and performance. Gaining Insight with AI While baseline financials quantify profitability, they often do not provide key insights into what is driving sales, margin, and income.

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ESG essential to BPO competitiveness

Intelligent Sourcing

Today’s commercial reality is much different than even a few short years ago. In 2023, consumers and employees place a greater emphasis on the type of organization they buy from and work for. The concept of Environmental, Social and Governance, otherwise known as ESG, should not be ignored by any business executive, no matter the […] The post ESG essential to BPO competitiveness appeared first on Intelligent Sourcing.

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Transparent BPO Appoints Jon Williams As VP of Jamaica Operations

Transparent BPO Outsourcing

BPO industry veteran will be in charge of Jamaican operations and will oversee the finalization of the facility expansion. Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo. Williams has been with Transparent […] The post Transparent BPO Appoints Jon Williams As VP of Jamaica Operations appeared first on Transparent BPO.

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Enhancing Customer Experience through BPO: Best Practices for SMEs

Magellan Solutions

In today’s competitive business landscape, excellent customer experiences are crucial for small and medium enterprises (SMEs) to succeed. Embracing customer experience outsourcing strategies is a game-changer for maximizing customer engagement. SMEs must prioritize customer satisfaction and loyalty to have an edge. Maximize the full potential of your SME by mastering the art of customer experience.

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Can You Unsend An Email In Outlook ?

31 West

You send an email only to realize later that you have missed important information. We all have been there. Outlook email offers a host of advanced features, including advanced security, and the option to recall a message. Fortunately, the recall option allows you to unsend a message or replace it if you discover an error in the email. The feature comes in handy for those who forward a private email to all by hitting the “Reply All” button.

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High-Ticket E-Commerce Items Continue to Grow

The Global Small Business Blog

©iStock/peterschreiber.media E-commerce growth continues, with diamonds, and even homes among its offerings, which has reached 6.3 trillion by the first quarter of 2023. Technology has made it easy to shop for anything, anywhere – recall the days when selling 20-lb. bags of pet food online seemed far-fetched, not to mention diamonds and other expensive items including big brands like Gucci and Prada that are easy to ship but expensive to buy.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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5 Trends to Look Out for in the Banking Business

Redial

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. And will continue to do it. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of the

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Payments IT Services PEAK Matrix® Assessment 2023

Everest Group

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. Today, consumers have more payment options than ever before. This is primarily due to the unprecedented rise of FinTechs, PayTechs, and neo-banks, which introduce faster, innovative, and convenient transaction methods such as Buy Now Pay Later (BNPL), digital wallets, Request to Pay (R2P), embedded payments, and digital currencies.

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How To Share Calendars In Outlook?

31 West

Outlook calendar can be integrated with email and contacts, allowing people to keep up-to-date with their schedules. The calendar can also be shared with the team members so they can know your upcoming meetings, events, and other programs. You can create appointments and events in the Outlook calendar. You can also set reminders to get notifications for every upcoming meeting or an important event.

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Today in Global Small Business: What American Women Should Wear in the Middle East

The Global Small Business Blog

©iStock/Rawpixel What's affecting me, my clients, my colleagues and other global small business owners: What American women should wear in the Middle East. Spill is a new black-owned Twitter alternative. Threads is a new Meta-owned Twitter alternative. Quote of the week: "When you learn something from people, or from a culture, you accept it as a gift, and it is your lifelong commitment to preserve it and build on it." – Yo-Yo Ma Balancing HR global culture with local cultural differences.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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5 reasons why Singapore is an innovation hub

Airswift

Singapore: a global hub for digital innovation and tech start-ups ingapore is a magnet for visionaries and businesses looking for an innovation hub in the Asia Pacific. The nation attracts world-class, international organisations to its shores. Its formidable success is because technology is as enshrined within its constitution as multiculturalism. A growing pool of highly skilled talent, solid government support schemes and advanced IT infrastructure make up the triumvirate behind Singapore’s g

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Perficient Recognized by Sitecore for Excellence in Business Impact

Perficient Digital Transformation

Each year, Sitecore recognizes the achievements of their most deserving partners through the Sitecore Global Partner Awards. Today, we’re proud to announce Sitecore has recognized Perficient with a 2023 Partner Award for Excellence in Business Impact. The award recognizes Perficient for driving business impact and value for many of our shared customers.

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Advantages of Running Your IT Service Management and IT Operations Management on a Single Platform

V-Soft Consulting

Businesses today are increasingly dependent on their IT infrastructure to drive efficiency and foster business growth. To effectively manage IT services and operations, many companies are adopting IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. While these two functions can be handled separately, there are significant advantages to running them on a single platform.

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The Environmental Impact of Small Businesses, Especially New York's Pizzerias

The Global Small Business Blog

©iStock/SerafinoMozzo On June 25, 2023, the New York Post uploaded a controversial article on the potential impacts of Department of Environmental Protection's (DEP’s) new rules on New York City’s pizzerias , suggesting that the newly drafted regulation is designated to solely tackle climate change. The article goes on to say that the DEP regulation targets coal-fired and wood-fired ovens, categorizing them as the main culprits of the city’s air pollution.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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A guide to the Malaysia Employment Pass work permit scheme

Airswift

Source: zorazhuang/iStock Unsurprisingly, organisations are keen to expand their business operations to Malaysia. As one of Asia’s top business hubs, it is a developed economy with rapidly improving skills, technology and advancing infrastructure.

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Future of Web Research Services and Its Impact on Businesses

Offshore India Data Entry

We all are living in a digital world that is highly dynamic. So businesses, whether it is small or large requires to know about these changes, to stay ahead in their respective domains. Even though the web is a pool of information that we can dig through to find relevant information for businesses, it is a time-consuming process. Business entities can tackle this situation by handing over the web research task to some web research service providers who are popular in this field.

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File Based Routing in Next.js

Perficient Digital Transformation

Next.js is a framework for building web applications built on top of React. Everything we can do in React we can also do in Next.js – with some additional features like routing, API calls, authentication, and more. We don’t have these features in React. Instead, we must install some external libraries and dependencies – like React Router, for routing in a single-page React app.

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AI Tools To Streamline Lead Generation

Magellan Solutions

Are you planning to embrace AI tools to streamline your lead-generation strategies? Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. All these allow you to entice your customers to choose your business over your competitors.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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A guide to Malaysian tax for expats

Airswift

Source: Zai Di/Shutterstock Malaysia is one of Asia's most prominent business hubs. It ranks 35th largest globally and the third largest Southeast Asian economy. Malaysia's oil and gas industry is one of the world's most competitive, and with that in mind, it's no surprise that so many businesses are expanding their operations there. But to mobilise staff to the country, there are essential Malaysian income tax laws to get to grips with.

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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. (NASDAQ: HCKT). During this same period, Digital World Class ® finance organizations were highly resilient and managed to reduce costs to nearly half that of their peers while delivering dramatic improvements i

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Theoretical Models Part 6 –Understanding the Social Identity and Cultural Affirmation Model

Perficient Digital Transformation

In the realm of disability studies, the Social Identity and Cultural Affirmation Model of Disability has gained recognition as a powerful framework that acknowledges the significance of social and cultural factors in shaping the experiences of individuals with disabilities. This model recognizes disability as a social construct influenced by identity, culture, and societal attitudes.

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Driving Business Growth through AI in Outsourcing

Magellan Solutions

AI-powered outsourcing solutions have become crucial for driving growth and shaping traditional outsourcing processes. Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. Companies can step up their game by adopting AI in outsourcing.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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An expat’s guide to the Indonesian tax system

Airswift

With its rich cultural landscape and international population, Indonesia has become a prominent location for expats seeking new opportunities. However, due to the unfamiliarity of Indonesian law and its regulations, an ongoing cause for confusion is the tax obligations for non-locals.

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How ServiceNow ITOM Visibility Helps Businesses Improve Efficiency

V-Soft Consulting

In today's fast-paced business environment, organizations heavily rely on their IT infrastructure to drive productivity and deliver seamless services. However, managing and maintaining an efficient IT environment can be complex, especially as technology landscapes become more complex. That's where ServiceNow IT Operations Management (ITOM) comes into play.

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Some Career Tips Never Get Old, Especially These

Eclaro

It’s never too early to work on developing skills that will help you in the workplace (it’s never too late, either, but that’s a story for another day). That’s a notion we deeply support here at Eclaro, through Eclaro Academy and other efforts, and it’s also an idea that proved strong enough to inspire the United Nations General Assembly to declare July 15 as World Youth Skills Day, to “celebrate the strategic importance of equipping young people with skills for employment, decent work and entre

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The Home Office Tax Deduction: Who Qualifies and How to Maximize

inDinero

The home office deduction can help business owners or remote workers cut back on their tax bills — but figuring out if you qualify or how to apply it can be challenging. In this guide, you’ll learn: Table of Contents What Are the IRS Rules for the Home Office Deduction? How To Calculate the Home Office Deduction Required Documentation Conclusion If this guide does not answer a tax deduction question, skip the Google labyrinth and try our ultimate business tax deductions guide or consult t

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.