Influx

APRIL 15, 2024

Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Intelligent Sourcing

APRIL 15, 2024

Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually just another three-letter acronym that customer service specialists drop into conversation along with all those metrics they use to measure performance in the contact centre. FCR. AHT. It’s all acronyms. But a lot has changed since the pandemic shook up this […] The post Flexible Workforce Management In BPOs Is Undergoing A Post-Pandemic Renaissance appeared first on Intelligent Sourcing.

Flexibility 65

Flexibility Management Sourcing Customer Service 65

Magellan Solutions

APRIL 16, 2024

Did you know? Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. It highlights the importance of a well-designed online presence. Having a professional website is essential for businesses.

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

The Global Small Business Blog

APRIL 18, 2024

©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.

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Marketing 254

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Everest Group

APRIL 16, 2024

LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.

Business Process Outsourcing 64

Business Process Outsourcing Outsourcing Call Center Management 64

Redial

APRIL 17, 2024

South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

Banking 130

Banking Human Resources Legal Services Outsourcing 130

The Global Small Business Blog

APRIL 19, 2024

Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.

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Banking Research Management 257

Perficient Digital Transformation

APRIL 16, 2024

Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.

Marketing 107

Marketing Healthcare Insurance Advisory 107

Redial

APRIL 17, 2024

Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

31 West

APRIL 16, 2024

HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. What started as a one-man business has grown to become a large organization with 2000+ employees.

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Out-Tasking Right-Sizing Sales Customer Service 130

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

The Global Small Business Blog

APRIL 17, 2024

©iStock/PeopleImages The “sleep economy,” which includes everything from mattresses to wearable devices to supplements and more, is booming and is projected to reach a record high of $585 billion for 2024 – it's biggest year yet for the sleep industry. How much would you pay for a good night’s sleep? For many people, the answer is “a lot.” Americans (and the rest of the world) are desperate for better sleep — and they’re spending more and more money to get it.

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Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.

E-Commerce 105

E-Commerce Data Entry Robotics Process Automation Automation 105

IBM Services

APRIL 15, 2024

Today, cybercrime is good business. It exists because the profits are high while the risks are low. Far from stopping, cybercrime is constantly increasing. In 2023, the FBI received a record number of 880,418 complaints with potential losses exceeding USD 12.5 billion. This is a nearly 10% increase in complaints and 22% increase in losses compared to 2022.

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Cybersecurity Sourcing Efficiency Automation 104

31 West

APRIL 16, 2024

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.

Customer Service 130

Customer Service Service Call Center Customer Support 130

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

The Global Small Business Blog

APRIL 13, 2024

©2024 Laurel J. Delaney. All rights reserved. "The earth together with its surrounding waters must in fact have such a shape as its shadow reveals, for it eclipses the moon with the arc of a perfect circle.

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Perficient Digital Transformation

APRIL 15, 2024

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. While designing and developing automated solutions using Blue Prism is essential, debugging plays a crucial role in ensuring smooth operation and efficient execution. In this blog, we will explore some invaluable debugging techniques in Blue Prism that can help you identify and resolve issues, ultimately optimizing your auto

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Robotics Process Automation Automation Collaborations Design 104

IBM Services

APRIL 15, 2024

The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.

Manufacturing 99

Manufacturing Engineering Analytics Flexibility 99

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.

Cybersecurity 99

Cybersecurity Out-Tasking Automation Research 99

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

The Global Small Business Blog

APRIL 16, 2024

©iStock/Prostock-Studio Built by industry experts and relied on by market-leading brands and manufacturers, Worldly provides your business with the insights needed for impact improvement, compliance, and disclosure. Spot trends, learn about compliance, and find more sustainable materials. There is always room for improvement. Know what you need to know.

Manufacturing 220

Manufacturing Marketing 220

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

V-Soft Consulting

APRIL 17, 2024

Businesses are constantly seeking innovative solutions to stay relevant and competitive. With the proliferation of data and the increasing complexity of tasks, organizations are turning to Artificial Intelligence (AI) to streamline operations, enhance productivity, and drive growth. In this blog, we'll explore the transformative potential of our enterprise generative AI solutions and how they can drive speed and efficiency across various industries.

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Efficiency Streamline Operations 96

IBM Services

APRIL 15, 2024

The latest findings of the IBM X-Force® Threat Intelligence Index report highlight a shift in the tactics of attackers. Rather than using traditional hacking methods, there has been a significant 71% surge in attacks where criminals are exploiting valid credentials to infiltrate systems. Info stealers have seen a staggering 266% increase in their utilization, emphasizing their role in acquiring these credentials.

Cybersecurity 92

Cybersecurity Out-Tasking Design Analytics 92

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

The Global Small Business Blog

APRIL 15, 2024

©iStock/DINphotogallery What's affecting me, my clients, my colleagues and other global small business owners: Emerging markets are exercising greater global sway. Here are some cool inventions in 2024. AI translation and captioning. Worldwide B2B ecommerce size and sales forecast. Quote of the week: "It is usually people in the money business, finance, and international trade that are really rich." – Robin Leach Freight forwarder guidance and best practices.

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Marketing Finance Sales 211

3Pillar Global

APRIL 17, 2024

The impending intersection of Large Action Models (LAMs) with Large Language Models (LLMs) will trigger a transformational leap forward in the applications of AI in business settings, blending advanced comprehension with intuitive action. This intersection, which will be upon us before we know it, will be the missing link that turns AI from being a novelty/curiosity into a true utility that businesses can’t live without.

Robotics Process Automation 80

Robotics Process Automation Engineering Automation Research 80

Raya Contact Center

APRIL 19, 2024

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. ElKhishen brings over three decades of extensive experience in the telecommunications, outsourcing, and technology sectors, along with a proven track record of transformative leadership.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

IBM Services

APRIL 19, 2024

This blog series discusses the complex tasks energy utility companies face as they shift to holistic grid asset management to manage through the energy transition. Earlier posts in this series addressed the challenges of the energy transition with holistic grid asset management, the integrated asset management platform and data exchange, and merging traditional top-down and bottom-up planning processes.

Management 91

Management Energy & Utilities Cybersecurity Risk Management 91

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Everest Group

APRIL 16, 2024

Implementing dollarization can help resolve Argentina’s economic woes and ongoing inflation, but it poses complex challenges for stakeholders. Read on to explore the opportunities, obstacles, and financial and operational impacts for global companies in Argentina. Argentina’s chronic economic struggles, characterized by persistent inflation and macroeconomic instability, have reignited the debate surrounding dollarization – adopting the US dollar as its official currency.

Banking 64

Banking Government Jobbing Risk Management 64

Zinnov

APRIL 16, 2024

Generative AI has been the talk of the town for a long time now, and it’s no surprise that the buzz hasn’t died down. In fact, it’s only gotten louder as more and more people have started to recognize the incredible potential of this technology. But what’s really exciting is that businesses are now starting to sit up and take notice, too.

Engineering 59

Engineering Software Out-Tasking Banking 59

Globalization Partners

APRIL 19, 2024

In the first post of our "EOR vs. Global Entity" series, we looked at the cost-saving benefits of partnering with an Employer of Record (EOR). And in the second post, we examined how winding down an entity and switching to an EOR can fire up new opportunities for a global company. However, there are cases when creating and managing a global entity can be a more strategic choice for companies with specific goals and long-term objectives.

Management 52

Management 52

IBM Services

APRIL 18, 2024

Imagine a world where machines aren’t confined to pre-programmed tasks but operate with human-like autonomy and competence. A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. This is the potential of artificial general intelligence (AGI), a hypothetical technology that may be poised to revolutionize nearly every aspect of human life and work.

Research 93

Research Out-Tasking Manufacturing E-Commerce 93

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.