Zinnov

JUNE 12, 2024

In this episode of the Zinnov Podcast: Decoding Private Equity series, host Amita Goyal sits down with Fritz Hesse, the Chief Technology Officer who has driven innovation at Private Equity-owned companies like Riskonnect and Bazaarvoice. With over 25 years at the forefront of leading software teams across industries, Fritz Hesse’s tenure at the helm of Private Equity portfolio companies like Riskonnect and Bazaarvoice offers a rare insider’s perspective.

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The Global Small Business Blog

JUNE 11, 2024

©iStock/gorodenkoff Women in Tech® Global is built on four foundational pillars: education, business, digital inclusion, and advocacy. This came about by challenges women face in the tech industry, Its mission is to create a strong, supportive network for women in technology, while also implementing practical programs that empower women to succeed in the tech industry.

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Raya Contact Center

JUNE 12, 2024

Customer demands are ever-changing and so is the market landscape. So, agility and proactivity are the only ways to succeed. The type of technology or number of workforce can change dramatically and in short periods of time. Companies that prioritize CX not only foster customer loyalty but also gain a competitive edge. As businesses grow, however, scaling customer experience can present significant challenges.

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Flexibility Human Resources Streamline Operations Out-Tasking 52

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. Fundamental shifts are developing, brought on by the evolving role of captives, changes in talent management strategies, and new approaches to data exchange/management, wh

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Metasource

JUNE 11, 2024

Are you trying to keep up with technology’s rapid rate of change, so your business can maintain a competitive edge? You’re not alone. Organizations of all sizes face similar challenges – especially when it comes to business process automation (BPA). BPA technology enables companies to achieve the operational advantages they need to simultaneously scale growth and increase cost savings.

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The Global Small Business Blog

JUNE 13, 2024

©iStock/Alberto Marrupe Gutierrez Whether you are based in Ireland or the United States, winning new exports comes in handy for newfound growth at your business. In this case, the Going for Growth program, which Enterprise Ireland and KPMG support, is designed to help female entrepreneurs achieve their growth ambitions by growing their sales, creating additional employment, and winning new exports.

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31 West

JUNE 11, 2024

Customer-focused marketing isn’t a new trend. In the 1960s, Lester Wunderman launched the term “customer-centric,” which turned people’s focus from mass media advertising to personalized campaigns. Customer relationship management is a practice that has not only withstood the test of time since the 1960s but has also transformed how businesses like out-of-hours call center companies, operate.

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Amzur

JUNE 11, 2024

Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.

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The Global Small Business Blog

JUNE 14, 2024

©iStock/aelitta To grow in new territories, businesses must build faith with new target audiences. Trust signals are key to transforming anonymous global users into loyal customers. When a business is ready to expand internationally, establishing reputable online security is vital. Users want to know that all their data, especially financial data, is effectively protected online.

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Premier BPO

JUNE 14, 2024

Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.

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Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

31 West

JUNE 11, 2024

Have you ever encountered days when your inbox was flooded with hundreds of unread and unresolved messages? This is common for businesses in the IT industry. If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. The saying “A customer is a King” applies to all sizes and types of businesses.

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Perficient Digital Transformation

JUNE 10, 2024

It is an honor and privilege to impact another person and make their lives better with more opportunities, and the Time for the Children Event Gala in Detroit is one of the greatest examples. I was able to attend this event last week with my colleagues and support an organization called Friends of the Children which is making generational impacts with at-risk children in the city.

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Jobbing 75

The Global Small Business Blog

JUNE 10, 2024

©iStock/Olivier Le Moal What's affecting me, my clients, my colleagues and other global small business owners: FedEx boosts 10 small businesses with award dollars. Global e-commerce revenue to hit record-breaking $3.64T in 2024. How to drop ship on Shopify. Quote of the week: "If you really look closely, most overnight successes took a long time." – Steve Jobs How to master international payments (sponsored content).

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Everest Group

JUNE 12, 2024

LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

3Pillar Global

JUNE 11, 2024

Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode of The Innovation Engine and talks with Andrew Sullivan, Industry Partner at Unqork.

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Perficient Digital Transformation

JUNE 11, 2024

In many places around the world, June is considered Pride Month. We kicked off Pride Month by celebrating the launch of PRISM, Perficient’s newest ERG dedicated to creating safe spaces for understanding, education, and culture focused on respect, recognition, and learning for the LGBT+ community and allies. PRIDE Month Realness For our first event, we proudly launched our inaugural Perficient Ball, “10 10 10 ‘ s – Celebrating Pride Across the World.” This event was an epic

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The Global Small Business Blog

JUNE 8, 2024

©2024 Laurel J. Delaney. All rights reserved. "Every time I see an adult on a bicycle, I no longer despair for the future of the human race." – H. G.

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Everest Group

JUNE 11, 2024

Cognizant’s acquisition of Belcan for US$1.3 billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. Reach out to us directly to discuss this topic further. Cognizant recently announced the acquisition of Belcan, a portfolio company of AE Industrial Partners, for a total enterprise value of US$1.3 billion.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

IBM Business Partners

JUNE 13, 2024

With 109 million customers and counting, “uncarrier” T-Mobile is one of the top mobile communications providers in the U.S. The company always puts the customer first, which it achieves by delivering the right experiences and content to the right customers at the right time. But with different sub-brands and business units, T-Mobile’s marketing and content workflows were complex—and often inefficient and disconnected.

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Aspirant

JUNE 14, 2024

With the phrenetic pace of today’s business environment, and in the face of near constant pressure to streamline, optimize, and simplify, we often see operations managers jumping too quickly to external solutions to provide a ‘quick fix’: the reporting application that will easily assimilate all of your operational data into amazing reports and visuals, or the enterprise resource planning software that promises to automate all of your manual work.

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Intelligent Sourcing

JUNE 12, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

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Zinnov

JUNE 14, 2024

Information technology (IT) services companies are increasingly acquiring niche players, mostly in engineering research & development (ER&D), as it is a high-growth sector offering opportunities to generate new revenue streams.

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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IBM Business Partners

JUNE 11, 2024

The VMware® acquisition by Broadcom has changed VMware’s product and partner strategies. In November 2023, Broadcom finalized its acquisition (link resides outside ibm.com) of VMware for USD 69 billion, with an aim to enhance its multicloud strategy. Further to the acquisition, Broadcom decided to discontinue (link resides outside ibm.com) its AWS authorization to resell VMware Cloud on AWS as of 30 April 2024.

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Perficient Digital Transformation

JUNE 14, 2024

Importance of Product Data in Driving Sales When you don’t have a storefront and a salesperson to do the talking, your product content has to be rich. So, your task is to reduce the uncertainty as much as possible. Remember, customers won’t always buy the better product; they prefer the product they better understand and can find. PIM Analytics can be important tool in your toolkit to make sure your product content is working as intended.

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Globalization Partners

JUNE 12, 2024

As you expand across borders and boundaries, understanding international employment law can help your business succeed. Let’s explore what employment law is, and how to build your everywhere workforce quickly and compliantly.

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Global Expansion

JUNE 13, 2024

Global immigration has helped countries foster an inclusive environment of innovation, wealth, job creation, and globalization. It has shaped societies with a blend of different cultures, a skilled workforce, and economic prosperity.

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Jobbing 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

IBM Business Partners

JUNE 10, 2024

The central processing unit (CPU) is the computer’s brain, assigning and processing tasks and managing essential operational functions. Computers have been so seamlessly integrated with modern life that sometimes we’re not even aware of how many CPUs are in use around the world. It’s a staggering amount—so many CPUs that a conclusive figure can only be approximated.

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Perficient Digital Transformation

JUNE 14, 2024

Embracing Diversity: The Impact of Usability and UX on Diverse User Groups In this installment of our Usability and Experience (UX) in Universal Design series, we will explore the profound impact that usability and UX principles have on diverse user groups. Universal Design aims to create products, environments, and systems that are accessible and inclusive for everyone, regardless of their abilities, age, cultural background, or cognitive differences.

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Ivemsa

JUNE 13, 2024

Thanks to the Infrastructure Investment and Jobs Act (IIJA), Inflation Reduction Act (IRA), and CHIPS and Science Act, construction for U.S. manufacturing is growing. On average, manufacturing companies spent USD 16.2 billion a month building new production facilities in 2023, which more than doubled the spending from the previous year. This effort has been an important step in the overarching goal of reshoring production to North America.

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Influx

JUNE 13, 2024

Summary A leading US-based industrial firm hired Influx in July 2022 to help them grow their two-sided marketplace. They needed to sign up more vendors, and close more sales from customers. The on demand Influx sales team consisted of 10 sales reps, locking in growth. The fully-managed solution (training, upskilling & QA) closed $1.6 million in new revenue in five months.

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.