The Global Small Business Blog

MAY 8, 2024

©iStock/Antonio_Diaz International Finance Corporation's (IFC's) white paper, “ Banking on Women Who Trade Across Borders ," underscores the critical need for gender equality in international trade and trade finance. Women Entrepreneurs Grow Global® also understands and actively supports empowering women in international trade. For those who don't know, wegg® educates women business owners to level the playing field for women interested in taking their business to the next level through globaliz

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Banking Finance 270

Magellan Solutions

MAY 6, 2024

As a business owner, you’re always looking for ways to streamline your operations and get more done with fewer resources. Did you know that 24% of small businesses outsource to improve efficiency ? You’re probably curious about the different types of outsourcing that can benefit your company. From boosting productivity to reducing expenses, outsourcing has become a popular tool for improving operations.

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Customer Serv Outsource Smarter

MAY 10, 2024

The call center is one of the initial points of contact between a brand and its customers. As such, it plays a pivotal role in shaping the customer experience (CX) strategy. Internal call centers, operated by a brand’s employees, offer a sense of control over the CX ecosystem. However, in-house operations are resource intensive and require a substantial investment.

Call Center 52

Call Center Outsourcing 52

Working Solutions Outsourcing

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.

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Customer Service Service Streamline Operations Call Center 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Intugo

MAY 9, 2024

5 Benefits of Outsourcing Call Center Solutions for Small Businesses Are you a small business owner seeking to improve your call center operations without the typical high costs associated with an in-house team? As customer service becomes increasingly pivotal in today’s business landscape, finding efficient solutions for call center management is paramount.

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The Global Small Business Blog

MAY 9, 2024

©iStock/SARINYAPINNGAM In Descartes's third annual consumer sentiment study of ecommerce, it shows that home delivery online buying grows , but too many consumers still experience delivery woes. The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year.

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31 West

MAY 4, 2024

The days when you would use email, spreadsheet, and pen-and-paper-based solutions to store customer profiles are long gone. Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Perficient Digital Transformation

MAY 9, 2024

Recently, to meet project requirements, we customized and expanded the functionality of the “General Link” feature by incorporating a new “Telephone Link” feature. Everything was working correctly on our local project instance, but we got the below-listed error when the changes were deployed on the higher environment. Exception: Sitecore.Exceptions.AccessDeniedException Message: Calling Fieldtypes.ExtendedGeneralLink.ExtendedGeneralLinkForm.OnModeChange method through ref

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Sourcing Efficiency Software 105

The Global Small Business Blog

MAY 10, 2024

©2024 Women President Organization. All rights reserved. The Women Presidents Organization (WPO) Entrepreneurial Excellence Forum (EEF) , the premier gathering of women entrepreneurs who lead multi-million-dollar businesses, will be held on May 15-17, 2024, at The Broadmoor in Colorado Springs. This three-day forum will gather over 700 distinguished women business leaders for a transformative experience brimming with invaluable connections, insightful guidance from industry experts, and cutting-

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3Pillar Global

MAY 6, 2024

Driving innovation in the healthcare space has traditionally been a challenge, to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovation Engine.

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Healthcare Robotics Process Automation Engineering Automation 105

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

V-Soft Consulting

MAY 7, 2024

In this rapidly advancing technological landscape, businesses must adopt the latest technology trends to remain at the forefront of the competition. Generative Artificial Intelligence, or Generative AI, is one of the most significant revolutions that is transforming the way businesses operate and optimizing their workflows. By integrating Generative AI (Gen AI) capabilities into collaborative chatbots, virtual assistants, and other business applications, organizations can reap the benefits of in

Collaborations 105

Collaborations Efficiency 105

Amzur

MAY 7, 2024

What if your ERP could do more than manage core functionalities like financials and inventory? NetSuite, for instance, is changing the game with cutting-edge artificial intelligence (AI) capabilities. NetSuite’s AI goes beyond basic automation. It empowers businesses with intelligent features like predictive analytics, AI-powered workflows, and advanced data visualization, helping you transform raw data into actionable insights that drive strategic decision-making and optimize operations.

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Out-Tasking Advisory Automation Analytics 102

The Global Small Business Blog

MAY 4, 2024

©2024 Laurel J. Delaney. All rights reserved. "We build too many walls and not enough bridges.

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IBM Business Partners

MAY 10, 2024

Underpinning most artificial intelligence (AI) deep learning is a subset of machine learning that uses multi-layered neural networks to simulate the complex decision-making power of the human brain. Beyond artificial intelligence (AI) , deep learning drives many applications that improve automation , including everyday products and services like digital assistants, voice-enabled consumer electronics, credit card fraud detection and more.

Out-Tasking 101

Out-Tasking Flexibility Manufacturing Design 101

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IBM Services

MAY 6, 2024

The global economy runs on transactions, and 70% of transactions by value run through an IBM Z® mainframe. Many of the world’s largest enterprises rely on IBM Z to support their core business, and by a process of continued innovation, IBM Z brings industry-first technologies to our clients with each new generation. Modern mainframe skills are critical as businesses implement AI, modernize their applications, integrate across the enterprise and continue digital transformation.

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Administrative Jobbing Automation Collaborations 92

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. This is where automation comes in, offering a powerful way to elevate your business. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks.

Automation 98

Automation Inventory Management Robotics Process Automation Sales 98

The Global Small Business Blog

MAY 7, 2024

©iStock/Nuthawut Somsuk No firm is an island. Proof is in this article. Collaboration, joint ventures and quasi mergers are the keystones for expansion in an ever-evolving global economic landscape. Industry giants such as Disney, Ford, and Microsoft are charging ahead with a fresh strategy for global growth amidst the ongoing challenges in commerce.

Collaborations 226

Collaborations Marketing 226

Intelligent Management Inc.

MAY 9, 2024

Thousands of views on LinkedIn On 31st March this year, as it was the birthday of Dr. Goldratt who developed the Theory of Constraints, we posted a photo of him and a short message : Today is Dr. Eliyahu Goldratt’s birthday. We spent the morning surfacing assumptions that we can challenge in order to create a breakthrough, the way Dr. Goldratt taught us.

Manufacturing 69

Manufacturing Design Management Sales 69

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

IBM Services

MAY 8, 2024

Amid the dynamic realms of modern business and technology, organizations seek to maintain a competitive edge and elevate business outcomes and user experiences through their SAP investments. The crux of this endeavor lies in fostering continuous value creation throughout the journey. Drawing from my experience with clients across expansive, multi-year SAP engagements, there are three areas where collaborative value creation and charting future roadmaps intertwine seamlessly. 1.

Advisory 88

Advisory Collaborations Automation Managed Services 88

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. This strategic decision can create new revenue streams and differentiate providers. While these accelerators offer numerous benefits, they face challenges in gaining client acceptance. In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets.

Service 69

Service Sales Software Research 69

The Global Small Business Blog

MAY 6, 2024

©iStock/jetcityimage What's affecting me, my clients, my colleagues and other global small business owners: Full report on the Berkshire Hathaway Annual Meeting 2024. US campus protests: Final memories for some students. A quick view of what Lumiere is capable of ( Google AI generating video service ). Quote of the week: "If you are lucky in life, make sure a bunch of other people are lucky too." – Warren Buffett (2024) Look out Shopify and say hello to Swap , for DTC players in e-commerce.

E-Commerce 161

E-Commerce Service 161

Perficient Digital Transformation

MAY 6, 2024

Part 3 in our “ unpack the stack ” series on composable martech is all about the data – specifically, access to the data – the middle layer of the stack. The next set of capabilities we’re exploring is Orchestration and Federation. These two capabilities go well together because they are very similar and have some overlap, so let’s unpack ’em.

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Sourcing Engineering Order Management Design 59

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll

IBM Services

MAY 8, 2024

The recent validated what many of us in the industry already knew: Identity has become the leading attack vector. The 2024 report showed a 71% increase in valid identities used in cyberattacks year-over-year. What really puts it into perspective is the realization that you are just as likely to have your valid identity used in a cyberattack as you are to see a phishing attack in your organization.

Administrative 86

Administrative Accounting Risk Management Risk Management 86

Everest Group

MAY 9, 2024

The emergence of agentic AI represents the next frontier in AI-based automation, offering enterprises the opportunity to revolutionize work processes through increased autonomy, enhanced decision-making capabilities, and greater adaptability. But can it move from consumer applications to the enterprise environment? Read on to explore agentic AI’s potential to transform operations and the challenges of this rising technology.

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Robotics Process Automation Automation Government Software 64

Airswift

MAY 10, 2024

Globalisation continues to march ever onward, and today’s workplace is no exception. Employees hail from all corners of the globe, representing various cultures , races, genders, religions, and identities. Creating a welcoming work environment for everyone is not just an ethical necessity but also a strategic one.

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Perficient Digital Transformation

MAY 10, 2024

This blog is the second post in a series about leveraging user stories to improve product outcomes. In this post, we will explore how acceptance criteria can be used to define the scope and requirements of user stories. What are Acceptance Criteria? Acceptance criteria, or AC, are the minimum level of expectations that need to be met to mark a user story as complete.

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Collaborations Marketing Service Software 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

IBM Services

MAY 6, 2024

Successful clinical studies hinge on efficiently recruiting and retaining diverse participants. Yet, clinical trial professionals across the globe grapple with notable challenges in these areas. In this chapter of the IBM series on clinical trial innovation, we spotlight key strategies for boosting recruitment speed, helping to ensure diversity, and harnessing digital advancements.

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Pharmaceuticals Research Design Administrative 85

Everest Group

MAY 8, 2024

Data Observability Technology Provider The rising adoption of AI and ML has revolutionized how enterprises use data, elevating its importance to unprecedented levels. Today, data is integrated into every facet of operations to facilitate decision-making and drive innovation, resulting in a substantial increase in data access and consumption. However, the ever-evolving landscape of high-volume data, coupled with intricate interdependencies between platforms, has amplified challenges for data team

Research 64

Research Marketing Sourcing Service 64

Magellan Solutions

MAY 10, 2024

The vacation rental industry is booming, with Airbnb leading the charge. As of February 2024, Airbnb boasts 7.7 million active listings worldwide, resulting in six remarkable new check-ins occurring every single second across the platform. However, this success comes with challenges for hosts, who often find themselves overwhelmed with tasks such as responding to inquiries, managing bookings, and ensuring seamless guest communication.

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Out-Tasking BPO Administrative Call Center 52

Perficient Digital Transformation

MAY 10, 2024

Welcome to the second installment of our Universal Design Series, where we continue our exploration of the critical intersection of Equity for Learning in Education Accessibility. In this edition, we’ll delve into the principles, strategies, and significance of advancing equity through Universal Design in creating accessible and inclusive learning environments.

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Design Flexibility 52

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.