McKinsey and Company
MARCH 2, 2023
Top executives at Google, Intel, and Pfizer spoke with McKinsey’s Ziad Haider about the risks that their companies have faced and anticipate facing in 2023.
Metasource
FEBRUARY 28, 2023
Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. Many people still connect BPO with its roots in call centers abroad. However, it has dramatically expanded and evolved as not only the internet but advanced technology solutions have become critical to business success.
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SEBPO
FEBRUARY 27, 2023
BLOG Tips to Set You Up for Outsourcing Success in 2023 February 27, 2023 2022 is in the rearview mirror and as businesses look ahead, we have some helpful tips to set you up for success in 2023. 1. Retain Top Talent “Offering people fulfilling work, ongoing opportunities to grow and learn, flexibility and diverse, value-oriented workplaces will all be essential in 2023,” says Forbes’ Bernard Marr.
31 West
FEBRUARY 27, 2023
With more and more businesses embracing the hybrid and remote work trends, remote desktop software is a must for companies operating remotely. These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. This allows technicians to get access to the devices operating remotely, discover all assets on these devices, and resolve bugs.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Forrester Digital Transformation
FEBRUARY 28, 2023
Enterprise Architecture is so important… Clients all over Europe and in the US, continuously tell me about the importance of enterprise architecture (EA) within their organizations. Client’s explain the critical role EA plays in successful digital transformation. Enterprise architects help the business in defining a technology strategy that will support the business strategy.
The Global Small Business Blog
MARCH 3, 2023
©iStock/Black_Kira First there was ChatGPT , then DALL-E 2 and Midjourney , and now Blue Mail. Artificial Intelligence (AI) is coming into our world fast. If you are not familiar with any of these, check them out. AI technology will become the way of the future soon – sparking creativity and expanding the range of what's possible.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
FEBRUARY 26, 2023
Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization. These safety standards control the access of data and user traffic and review authentication of devices, protecting data privacy from unauthorized users. Cloud-based firewalls also sustain regulatory data observance, protecting cloud applications and data.
Forrester Digital Transformation
MARCH 2, 2023
Given years of cyberespionage, attacks on elections, and, more recently, the melding of kinetic and digital warfare in the Russia-Ukraine war, private sector security leaders in all industries must recognize and prepare for more brazen and frequent nation-state cyberattacks.
The Global Small Business Blog
FEBRUARY 27, 2023
©iStock/Alinakho What's affecting me, my clients, my colleagues and other global small business owners: A global fashion brand pairs sustainability and growth. Steve Jobs said your overall happiness in life really comes down to asking 4 simple questions. How a global hospitality brand is making it personal. Quote of the week: “Your time is limited, so don't waste it living someone else's life.” ― Steve Jobs Companies that change the game can change the world. 5 tips to become a social global ent
McKinsey and Company
MARCH 1, 2023
New data regulations from the European Union require organizational attention, and three key steps can help navigate the data privacy landscape.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Perficient Digital Transformation
FEBRUARY 28, 2023
This is the final blog in a series that explains how organizations can prevent their Data Lake from becoming a Data Swamp, with insights and strategy from Perficient’s Senior Data Strategist and Solutions Architect, Dr. Chuck Brooks. In the first article in this series, I explained the five components necessary to prevent a Data Lake from Becoming a Data Swamp.
Forrester Digital Transformation
MARCH 2, 2023
AIOps is a fast moving and expanding technology arena that organizations big and small are adopting. The breadth of capabilities under the AIOps umbrella is massive and the approach and perspectives for implementing it can be confusing. Understanding which vendor supports your perspective is your first step towards a successful AIOps implementation and this landscape report provides you a starting point.
The Global Small Business Blog
MARCH 1, 2023
©iStock/gustavofrazao There are a plethora of resources right at your fingertips for taking a business global. Why not explore a few of them? Market diversification tool Free Trade Agreement (FTA) tariff tool Customs Info Tariff Database Foreign Retaliatory Tariffs Global Market Finder (Census) Take a deep breath. One step at a time. Start with the Market diversification tool which can help you identify potential new export markets using your current trade patterns; enter the products you export
McKinsey and Company
MARCH 1, 2023
CBDCs are digital currencies issued by central banks. Their value is linked to the issuing country’s official currency.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Perficient Digital Transformation
FEBRUARY 28, 2023
As a Lead Technical Consultant, Sandeepkumar Gupta delivers excellent experiences to our clients and is always working for the betterment of his team. Sandeepkumar came to Perficient in 2022 and is incredibly valued for his Sitecore knowledge and blogging contributions. Sitecore recently announced six Perficient colleagues have been awarded Sitecore MVP status for 2023.
Forrester Digital Transformation
MARCH 3, 2023
This series helps technology and digital business leaders think beyond traditional software selection methods and master the fundamentals.
The Global Small Business Blog
FEBRUARY 28, 2023
©2023 Women Entrepreneurs Grow Global®. All rights reserved. Have you wondered how to grow and learn as a leader? How to engage teams to give (and get) best results? Or, how to access a new market before you enter it? Then you should sign up for our next wegginar® Wednesday, March 1st at 11 AM Central Time. Susie Quesada, 3rd generation owner and President of Ramar Foods International, will discuss all of the above centered around " Creating a Company Culture That Inspires Global Growth.
McKinsey and Company
FEBRUARY 27, 2023
Pharmaceutical companies are using recent advances in digital technologies to improve care strategies and provide hope for rare disease patients across thousands of different rare diseases.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Redial
MARCH 3, 2023
Handling high call volume can be challenging for any customer service team , especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods.
Forrester Digital Transformation
MARCH 3, 2023
Until recently, discussions about Zero Trust (ZT) in Europe focused on the what and why. The last year has seen a significant shift in the market, and organizations have now begun focusing on the how. European organizations see significant value in adopting Zero Trust and have taken steps to prioritize adoption.
Raya Contact Center
MARCH 1, 2023
Check out our exciting day at the Gulf Customer Experience Awards 23 in Dubai! We attended the CX TrendTalks and Gulf Customer Experience Awards 23 ceremony in Dubai! The talk’s main topic is an interesting look at The Future of CX in the Gulf. We mingled with our valued clients and CX experts sharing, insights, best practices, celebrations, and smiles!
McKinsey and Company
FEBRUARY 28, 2023
Innovation ecosystems can generate economic, financial, and social benefits for all, and there’s new federal funding to build them. A six-step playbook could help leaders get them right.
Speaker: Speakers:
HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
inDinero
MARCH 2, 2023
Cryptocurrency is no longer a niche product. Crypto investments are now one of the hottest trends for businesses of all sizes — and the IRS has taken note. Cryptocurrency tax rules can be complicated and confusing, but you definitely need to report your crypto gains. Here’s a look at what happens if you don’t report cryptocurrency on taxes — along with answers to common crypto tax questions.
Forrester Digital Transformation
MARCH 3, 2023
More Low-Code Development Requires More Low-Code Developers As low-code platform adoption and use rises, the need for low-code developers continues to grow. While Forrester recently argued that embracing low-code can mitigate the general shortage of developer talent, hiring a low-code developer remains tricky.
Go4Customer
MARCH 1, 2023
The BPO industry has been a front for every customer-centric company ever since its advent. Customers are the consumers of our products and services so it is paramount to tend to their requirements and concerns at every point. Therefore, it calls for strong, skillful dedicated team members working on the customer's requirements. The BPO industry has opened a large employment window for entry-level jobs all over the world.
McKinsey and Company
MARCH 2, 2023
Leadership coach Sally Helgesen breaks down the “how” of inclusive communication, and the simple method she uses to assess workplace culture.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Perficient Digital Transformation
MARCH 1, 2023
Businesses of all sizes utilize the robust customer relationship management (CRM) platform Salesforce to control their marketing, sales, and customer service operations. However, manual deployment and release management may become time-consuming and error-prone as firms expand and their Salesforce instance gets more complicated. This is where a DevOps platform like Copado may help Salesforce teams wanting to expedite their deployment process by providing several advantages.
Forrester Digital Transformation
MARCH 2, 2023
Create A Customer-Obsessed Growth Engine To Thrive In Tough Times Today, the world is more challenged than ever as a series of health, environmental, socioeconomic, and geopolitical crises have pushed uncertainty to extreme levels. This systemic disorder and uncertainty exposed a lack of customer focus in many organizations.
Go4Customer
FEBRUARY 28, 2023
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way we live and work. AI refers to the development of computer systems that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation. Machine learning, on the other hand, is a subset of AI that allows systems to improve their performance on a particular task th.
McKinsey and Company
FEBRUARY 27, 2023
During times of change, successful bosses adapt and exhibit service-minded leadership. Leaders at all levels should take note.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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