2009

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IT Outsourcing Becoming More Important

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IT outsourcing is set to increase in popularity next year, according to business intelligence solutions provider Informa Telecoms & Media. In making its predictions for 2010, the group stated that the practice will increase in popularity and become more closely associated with network sharing. Full story on SourcingMag.com. The post IT Outsourcing Becoming More Important appeared first on.

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RP Chosen as World’s Best BPO Destination for 2nd Time

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For the second time, the Philippines won the Offshoring Destination of the Year category at the 4th National Outsourcing Association (NOA) Awards held recently at the Park Plaza Riverbank, London. The Philippines , which won the award for the first time in 2007, bested Egypt, Malaysia, Russia and Sri Lanka for 2009. Full story on Manila Bulletin . The post RP Chosen as World’s Best BPO Destination for 2nd Time appeared first on.

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Philippines Economic Rebound Seen in 2010

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European businessmen see the Philippines to possibly make an economic rebound in 2010 with growth to be potentially driven by electronics, agri-business, tourism, business process outsourcing (BPO), property development, and retail. European Chamber of Commerce of the Philippines (ECCP) executive vice president Henry Schumacher said investors may have good reasons to be cautiously optimistic on the country’s prospects next year with most of the six industries seen to perform better next ye

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Asian Countries to Dominate Global BPO

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MANILA, Philippines – Asian countries, including the Philippines, are touted to dominate the global outsourcing industry, forecasted to reach a $1.3 trillion by 2020, according to an Indian executive. Full Story on INQUIRER.net. The post Asian Countries to Dominate Global BPO appeared first on.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Outsourcing Picks Up for Smaller Enterprises

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The outsourcing market has traditionally been perceived as something only the larger enterprises entertain. Research from Computer Economics suggests that as the large enterprise business has become tougher, the outsourcing companies are getting better at reaching the smaller and mid-sized market. Full story on ZDNet . The post Outsourcing Picks Up for Smaller Enterprises appeared first on.

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BPO, Creative Industries Top Invest Picks

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BUSINESS Process Outsourcing (BPO) and creative industries remain an investment priority for Cebu and the rest of the countrys growth centers in the coming years as the export sector continues to limp through the global economic crisis an official of the Board of Investments (BOI) said. Full Story on Cebu Daily News. The post BPO, Creative Industries Top Invest Picks appeared first on.

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More BPO Jobs Mean Better Language Skills

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MANILA, Philippines – English proficiency in the country is seen to increase further as more Filipinos receive training geared towards employment in the business process outsourcing sector. Full Story on INQUIRER.net. The post More BPO Jobs Mean Better Language Skills appeared first on.

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New HR Methods Improve Hiring in Call Centers

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MANILA, Philippines – The contact center industry is one of the biggest industries that hire IT workers in the Philippines. An estimated 275,000 people are currently hired and growth rate is touted at 15 percent every year. Full Story on Philippine Daily Inquirer . The post New HR Methods Improve Hiring in Call Centers appeared first on.

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Tata of India to Open Call Center in RP

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MANILA, Philippines – Giant conglomerate Tata Group of India is setting up call center operations here, with an initial capacity of 250-300 seats. According to Jonathan de Luzuriaga, executive director for industry affairs for the Business Processing Association of the Philippines, the Indian group was currently conducting a due-diligence study in the country.

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SIPVG Bags 5-year Outsourcing Deal with Vietnamese Firm

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MANILA, Philippines – Information technology and gaming conglomerate IPVG Corp. has signed a five-year outsourcing contract with Prudential Vietnam Finance Co. Ltd. (PVFC), the company said in a statement. Full Story on philstar.com. The post SIPVG Bags 5-year Outsourcing Deal with Vietnamese Firm appeared first on.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Sitel Opens Sixth Facility in RP

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PASIG CITY, Philippines’ (UPDATE) Spurred by rising demand for outsourced voice and back office services, Sitel has opened a new facility in Pasig City, the sixth for the firm. The new facility has been operating since November 2007 but was only recently completed. It has a 2,000 seating capacity, the company said. Full story on Inquirer.net.

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New BPO Markets Eyed

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THE COMMISSION ON INFORMATION AND Communications Technology is pushing Philippine-based business process outsourcing firms to venture out of North American markets and tap new ones, including Japan, Europe, Australia and New Zealand. Full Story on Philippine Daily Inquirer . The post New BPO Markets Eyed appeared first on.

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Thomson Reuters Eyes RP for Offshore Service

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MAKATI, Philippines — Business information service provider Thomson Reuters is expanding its global legal content initiative and is eyeing the Philippines and India for its offshore location. Thomson Reuters executives said the company has been conducting interviews of possible employees for its Philippine and India offices, as well as evaluating locations for their facilities.

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Philippine Outsourcing to Grow 20% in 2009

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MANILA, Feb. 9 (Xinhua) — The Philippines’ business process outsourcing (BPO) industry will remain bullish this year despite the global economic crisis that has slowed down most of the country’s major industries, industry leaders and experts said. Full Story on China View. The post Philippine Outsourcing to Grow 20% in 2009 appeared first on.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Build More BPO Talent Factories

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MANILA, Philippines – If the Philippines hopes to continue enjoying a boom in the business process outsourcing (BPO) sector, the government and the industry should collaborate to establish “talent factories,”? communities that will produce and house BPO talents. Full story on Philippine Daily Inquirer . The post Build More BPO Talent Factories appeared first on.

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Through Stormy 2009: BPO, IT sectors will carry Cebu

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CEBU – As most Filipino businessmen paint a grim scenario of the world economy in 2009 after leading economies fell into recession in the past year, Cebu’s business leaders remain resilient and, with crossed fingers, hope that top performing sectors will help Cebu weather the crisis. Full Story on The Freeman . The post Through Stormy 2009: BPO, IT sectors will carry Cebu appeared first on.

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World’s Outsourcing Market Worth $373 Billion

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In the report by Canada-based research firm XMG Global, India and China were singled out as the market’s top revenue generators, pulling in revenues worth US$48 billion and US$28 billion, respectively. Full Story on businessweek.com. The post World’s Outsourcing Market Worth $373 Billion appeared first on.