Magellan Solutions
NOVEMBER 5, 2015
Sticky Post (Feature). Date Published: July 2014. Magellan Solutions Outsourcing Inc., a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises and large organizations from around the world, has been awarded the International Organization for Standardization certification for Information Security Management (ISO/IEC 27001:2005).
SourceFit
DECEMBER 17, 2015
The Philippine economy is expected to sustain its upward growth trajectory regardless of next year’s election results, according to investment bank BofA Merrill Lynch. In its research note entitled “Asia 2016 Year Ahead,” Merrill Lynch disagreed with views that May 2016 election results could derail near-term growth and investment spending.
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Magellan Solutions
MAY 31, 2015
Imagine a clinic as a startup company. The building blocks of any start-up company is a strong administrative and bookkeeping support system to oversee cash inflow and outflow, making sure that products and services are billed correctly while at the same time managing the timely settlement of bills to ensure minimum disruption in operations. This is quite a challenge for medical doctors especially since they often wear multiple hats – managing their growing number of patients while at the
Magellan Solutions
DECEMBER 16, 2015
In our ultra fast-paced world where everything screams for immediate attention, capturing a person’s interest, nurturing it and channeling it effectively to grow your business, and doing the same process all over again, has proven to be a difficult yet one of the most rewarding activities. What is scalable lead generation? Lead generation has become a specialized service offered by call centers and business process outsourcing (BPO) companies.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Magellan Solutions
NOVEMBER 26, 2015
The Philippines produces thousands of nursing graduates every year. However, what was once a ticket to greener pastures in other countries has turned into a dead-end for many who are unable to find paid work locally and abroad. After years of hiring nurses from the Philippines, foreign countries have put restrictions on recruitment, with some opting to train medical workers from their own land.
Magellan Solutions
SEPTEMBER 16, 2015
Magellan Solutions is ten years old! Founded by Fred Chua, a certified electronics and communications engineer who began his career as a call center supervisor at one of the Philippine’s pioneering call center companies, Magellan has served a Fortune 50 company and is currently enjoying partnerships with over 50 clients. The company is also proud of its competitive edge that remains sharp after a decade and especially proud of its work environment where employees are treated like family.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Magellan Solutions
SEPTEMBER 2, 2015
Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them maximize resources and expand profit margins, enabling companies to sustain themselves and the customers who do business with them. This has paved the way for the global outsourcing industry, which has grown exponentially in the Philippines over the last decade.
Magellan Solutions
AUGUST 27, 2015
Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances and complaints. It is customers’ primary means of communicating with a brand or company. Inbound call center agents are the first liners when it comes to customer service.
Magellan Solutions
SEPTEMBER 28, 2015
Business and consumer calls can fluctuate from day to day. Opportunities may be lost and customers frustrated. Business owners want to maximize business opportunities as much as possible. Two sources of missed calls are after-hours or out-of-office calls and peak hours calls. Outsourcing Solution for After-Hours and Peak Call Handling . The 24/7/365 customer support center is a popular way of providing crucial customer care for growing companies.
Magellan Solutions
AUGUST 3, 2015
Metro Manila. Situated in the National Capital Region, Mandaluyong is home to the business district of Ortigas, several malls, prestigious schools and exclusive residential areas. EDSA highway cuts right through the city. It’s half an hour away from other business centers such as Makati and Eastwood City. It’s an attractive prospect for investors and start-ups.
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Magellan Solutions
JULY 16, 2015
For small and medium-sized companies, especially startups, it is often crucial to have laser focus on product development and brand marketing. Doing menial, repetitious but absolutely necessary tasks take you away from what you do best. Tasks that need to be done in quantity as well as to a certain qualitative degree is best outsourced and even better: offshored !
Magellan Solutions
OCTOBER 8, 2015
The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or make inquiries about the offered cruises. That said, customer support plays a vital role in creating wonderful experiences for cruise guests.
Magellan Solutions
JULY 1, 2015
Talk Business has recently touched on a topic that is close to our hearts – the outsourcing of crucial tasks by startups and small businesses. You may already be outsourcing your call center requirements, your lead generation and some of your sales requirements. But are you outsourcing the processes below? Some startups feel that these processes should be in-house never mind the cost.
Magellan Solutions
OCTOBER 26, 2015
Qualifying and generating leads plays an integral role in retaining and expanding a company’s client base. This helps keep the business sustainable in the long-term. That said, lead generation is a challenging that requires the involvement of a reliable call center with professional staff. While there are companies that have in-house lead generation teams, the task is commonly outsourced to external call centers.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Magellan Solutions
AUGUST 12, 2015
Engendering sales is one of the main goals of every business everywhere. But creating sales can be difficult, especially for companies functioning without any professional or executive level of expertise and resource to gain opportunities from prospective clients. Below are three services frequently outsourced that lead to sales generation. They are standalone services but also complement one another.
Magellan Solutions
NOVEMBER 10, 2015
You can only reap the benefits of outsourcing to the Philippines if you have a reliable call center partner. You might even have to go through more than one service provider before you find the best fit for your company. However, there are steps you can take to make sure that you get it right the first time around. 1. Draft service level agreements (SLAs) and a request for proposal (RFP).
Magellan Solutions
OCTOBER 16, 2015
Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. What’s more is that 79% of them would rather have a phone conversation with an agent even if there are other channels for support, like live chat and delayed response emails. 69% of customers would also consider making online phone calls if they didn’t have the option to have old-fashioned phone conversations with br
Magellan Solutions
OCTOBER 12, 2015
Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Magellan Solutions
OCTOBER 7, 2015
Infomercials are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomercial call center comes in. An infomercial is a feature-length commercial for a product that prominently displays a website or number through which the target audience can make queries and transactions.
Magellan Solutions
NOVEMBER 8, 2015
Customer service plays an integral role in building customer loyalty and retention. As such, companies can’t afford to neglect this aspect of operations. While some have in-house staff that can handle calls, there are those that lack the human capital and communications technology needed for the job. If you belong to the latter category, you might want to consider outsourcing.
Magellan Solutions
SEPTEMBER 9, 2015
Every business is different and this is why it is important to have a specified marketing plan. In Lead Generation it is crucial to increase both the quantity and quality of leads. Businesses have to be aware of the two main market models: business to business (B2B) and business to consumer (B2C). But identifying your market model is only the first task.
Magellan Solutions
SEPTEMBER 7, 2015
Most healthcare organizations provide resources that offers customers their products and services. Outbound call services act as an extension of your current sales crew that provides you the talent and abilities to reach your business goals. A number of outbound call services are available for healthcare and pharmaceutical industries, including, but not limited to, the following: • Telemarketing.
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Magellan Solutions
AUGUST 19, 2015
One of the first things patients need to do when getting medical attention is to find a trusted physician and set an appointment. It’s important for them to find a medical expert who specializes in their health concerns, as well as someone whose communication style and overall temperament they jive with. Moreover, they need to find a physician whose availability matches theirs.
Magellan Solutions
AUGUST 20, 2015
Healthcare and pharmaceutical industries are evolving the past few years. Small to medium sized healthcare companies are outsourcing services to boost their sales, without having to hire more staff. Outsourcing healthcare and pharmaceutical inbound calls provide effective ways of reaching and influencing targeted groups. Companies are utilizing a range of inbound services that help increase sales, customer retention, and ultimately create brand loyalty.
Magellan Solutions
AUGUST 17, 2015
The Philippines is the number one country for voice outsourcing and the inbound call center services are proven centers for cost savings and profit. The services inbound call centers provide range from telephone answering to handling product recall. Offshore call centers in the Philippines provides robust support for most if not all, but generally the country’s call center agents excel in the most popular type of inbound call handling described below.
Magellan Solutions
JULY 26, 2015
It’s a small world after all. The technological revolution that has been taking place allows for the growth of industries around the world. It’s a no-brainer that most businesses, especially in the western part of the globe, have been outsourcing their work. It’s now commonly acknowledged that the main propellers of growth is cost optimization. An even more important propeller is the global quest for talent and excellence.
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Magellan Solutions
JULY 20, 2015
Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity and overall growth. It gives clients access to a pool of skilled and experienced employees whom they might not be able to tap onshore. Outsourcing also helps them mitigate risks while expanding their operations.
Magellan Solutions
JULY 7, 2015
The Philippines is home to over 100 million people. Despite its status as a developing country, it has a high literacy rate, with a large number of the population speaking conversational English. It also has a young work force, where the median age is 23 years. All of these factors make the Philippines an attractive prospect for outsourcing clients.
Magellan Solutions
JUNE 19, 2015
Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumers of financial services also want to save more money in fees?
Magellan Solutions
JUNE 16, 2015
By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, online chat. Typically these agents spend less time in handling customer interactions than the average call center.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
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