2010

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It’s Official: PH Bests India as No. 1 in BPO

SourceFit

MANILA, Philippines – After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses. In fact, the country overtook India in these categories last year, according to IBM’s latest Global Locations Trend Annual Report, released recently in New York.

BPO 40
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Philippines Overtakes India as Call Centre Capital

SourceFit

The Philippines has become the call centre capital of the world, overtaking India as the number one player in the global business outsourcing market, according to industry data and the government. President Benigno Aquino has led celebrations in recent weeks as it has become increasingly clear that the Southeast Asian nation has become the world’s dominant player in the outsourced back-office operations industry.

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India Worries PH Will be World’s no. 1 BPO Center in Five Years

SourceFit

MANILA, Philippines – The Philippines toppling India as the world’s top destination for offshore business process outsourcing (BPO)? Sen. Miriam Defensor-Santiago thinks so, drawing from a recent visit to India where the industry was supposedly abuzz about the Philippines surging past the South Asian nation in five years. Full Story on Trade Union Congress of the Philippines.

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DOLE Assures Safer BPO Workplace

SourceFit

MANILA, Philippines – Call center agents employed in Metro Manila can look forward to much safer and healthy workplaces. The Department of Labor and Employment (DOLE) reported yesterday that the government is set to implement a comprehensive occupational safety and health program for business process outsourcing (BPO) firms in Metro Manila. Full Story on philstar.com.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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BPO Sector Poised to Exceed $9-b Revenue Target

SourceFit

The country’s business process outsourcing industry will likely register foreign exchange revenues of close to $10 billion this year, exceeding the government’s target of $9 billion, the Commission on Information and Communications Technology said Monday. Full Story on Manila Standard. The post BPO Sector Poised to Exceed $9-b Revenue Target appeared first on.

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Outsourcing Sector Still on Growth Path

SourceFit

THE LOCAL business process outsourcing sector remains optimistic of further growth and expansion this year, due largely to the increasing acceptance of outsourcing as a cost-saving and productivity-enhancing measure. According to the results of a recent industry forum and a related survey, close to 80 percent of BPO companies in the Philippines expect to expand their workforce by 6 percent to as high as 80 percent in the next 12 months.

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US Bill Restricting Outsourced Call Centers Unlikely to Affect RP

SourceFit

MANILA, Philippines – The booming business process outsourcing (BPO) industry in the country is unlikely to be affected by a US bill discouraging the outsourcing of American contact center operations overseas. Labor group Trade Union Congress of the Philippines (TUCP) said many American companies farming out their operations abroad are expected to lobby for the junking of the measure.

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Outsourcing Industry to Grow 26% This Year

SourceFit

MANILA, Philippines (Xinhua) – The Philippine business process outsourcing (BPO) industry is expected to grow by 26 percent growth target this year thanks to global economic recovery, the Commission on Information and Communications Technology (CICT) said yesterday. Full Story on philstar.com. The post Outsourcing Industry to Grow 26% This Year appeared first on.

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IT Outsourcing Increases Productivity

SourceFit

Outsourcing provides businesses with a cost-effective solution to their IT needs and increases productivity, a leading chief executive officer (CEO) has said. Cery Perle, CEO of Spare Backup, computer security specialist, told CBR IT Services that his company was planning to outsource some of its IT and software development functions in a bid to improve its service.

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RP Outsourcing Industry to Grow by 26 Percent This Year

SourceFit

MANILA, Philippines (Xinhua) – The Philippine outsourcing sector is expected to grow by 26 percent this year as more global companies search for means to lower business cost. Full Story on philstar.com. The post RP Outsourcing Industry to Grow by 26 Percent This Year appeared first on.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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BPO Sector Generates $7.2B in Revenues

SourceFit

MANILA, Philippines–THE BUSINESS PROCESS OUTSOURCING SECtor continues to be the country’s sunshine industry, generating more than $7.2 billion in revenues last year, a 19-percent increase from $6.1 billion in 2008. Full Story on Philippine Daily Inquirer . The post BPO Sector Generates $7.2B in Revenues appeared first on.

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RP Challenging India for Supremacy in BPO

SourceFit

ILOILO CITY, Philippines – President Gloria MacApagal-Arroyo on Wednesday hailed the country’s significant advance in the Information and Communication Technology-Business Process Outsourcing (ICT-BPO) industry, saying the country was already challenging the global industry supremacy of India. Full Story on Inquirer Visayas, Philippine Daily Inquirer.

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Local BPO Upbeat on Sustained Growth

SourceFit

The local business process outsourcing (BPO) industry is bullish on sustained growth this year. The upbeat mood came on the heels of US President Barack Obama’s slashing of incentives for US firms that outsource offshore, in order to keep jobs for Americans. Full story on Manila Times. The post Local BPO Upbeat on Sustained Growth appeared first on.

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BPO Sector Seen Posting $11B-$13B in Revenue

SourceFit

MANILA, Philippines–The country’s business process outsourcing industry is expected to generate between $11 billion and $13 billion in revenue this year, as more companies turn to outsourcing and offshoring to cut costs and make operations more efficient. Full Story on Philippine Daily Inquirer. The post BPO Sector Seen Posting $11B-$13B in Revenue appeared first on.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Outsourcing Sector to Keep Growing

SourceFit

WITH THE GLOBAL ECONOMY getting back on its feet, the outsourcing industry is expected to continue booming, with worldwide revenues seen reaching $412 billion this year. Full Story on Philippine Daily Inquirer. The post Outsourcing Sector to Keep Growing appeared first on.