Magellan Solutions

SEPTEMBER 13, 2016

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. “We work as one,” said Fred Chua, Magellan Solutions CEO in his closing speech during the Magellan Solutions 11th year anniversary party.

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Chazey Partners

NOVEMBER 29, 2016

Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing and Business Transformation, is proud to announce its sponsorship of the … Chazey Partners Joins Shared Services Leadership Coalition (SSLC) Read More ». The post Chazey Partners Joins Shared Services Leadership Coalition (SSLC) appeared first on Chazey Partners.

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AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). To refresh your memory, SS is an operational model that’s been around for decades. It enables functional resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower service costs.

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SourceFit

SEPTEMBER 28, 2016

Business process outsourcing (BPO) companies in the Philippines serving the needs of technology firms abroad are boosting the demand for rental office space, according to real estate consultancy firm Colliers International. . Colliers said IT companies are considered the main source of office space take-ups in the U.S., a phenomenon that is changing workspace strategies in various industries.

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Flexibility

Magellan Solutions

SEPTEMBER 27, 2016

Quora is one of the most popular Q&A sites today. On our Quora profile , we get lots of questions about outsourcing, call centers, and BPOs everyday. Here’s one of Magellan Solutions’ answers to a question posted on Quora (What are the pros and cons of locating a call center in the Philippines as opposed to India or some other country?).

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Magellan Solutions

FEBRUARY 15, 2016

Magellan Solutions received an appreciation plaque from Mandaluyong City Mayor Benjamin Abalos Jr. in a commemorative act on Monday, February 15, 2016. Through the appreciation plaque, Mandaluyong City recognizes the community efforts made by the company in supporting the government’s initiatives and developmental advocacies towards sustainable progress.

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Magellan Solutions

MAY 25, 2016

There are as many ideas for great new products as there are investors willing to fund them. What’s more is that everyone wants to be their own boss. From Silicon Valley to London, over 100 million startups get launched every year. In the United States alone, more than $1,500 dollars of venture capital is invested in a new business every second. That amounts to a whopping $43 billion in investment money every year.

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Magellan Solutions

JANUARY 26, 2016

Gone were the days when customer support was synonymous only to taking and making phone calls and emails. The rise of social networking sites like Facebook, Twitter, and Google+ has paved way to a brand new experience – an impression of being connected to the world 24/7. That being the case, companies felt that the global market and business ventures are continually moving to more avenues.

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Magellan Solutions

FEBRUARY 24, 2016

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. While it might not have the same level of popularity of Instagram or Facebook, it has one of the highest visitor-to-lead conversion rates out there. Primarily targeted at professionals, the site is excellent for widening your brand’s customer reach.

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Magellan Solutions

OCTOBER 4, 2016

The proven benefits of outsourcing have encouraged companies of different sizes and from varying industries to delegate their routine tasks to freelancers, contractors, call centers and BPOs. From small start-ups to Fortune 500 companies, outsourcing has paved the way for them to cut back on costs and focus their resources on their other key operations.

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Advertiser: Paycor

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Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center. The saying, “location, location, location” is the advice to follow in the real estate business because the property’s location is the most important determining factor of its value.

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Magellan Solutions

APRIL 20, 2016

If you’re an owner of a startup or a small/medium-sized business (SMB), chances are, you’ve already heard from your fellow businessmen or read from published articles that call center outsourcing is a tested and proven way of acquiring cost-savings on certain business processes. Outsourcing non-core tasks like customer service to offshore providers brings efficiency to companies as its employees can start focusing on core tasks rather than juggling many tedious tasks in the middle of their core

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Magellan Solutions

JUNE 28, 2016

Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product. The product didn’t turn out to be what the customer wanted, or the customer is going through a tough episode of buyer’s remorse.

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Magellan Solutions

OCTOBER 11, 2016

For over a decade now, call center outsourcing has become a go-to process for every business because of its benefits. So how do call center outsourcing help a business in making profits? 1. Call center outsourcing saves a business from the hassle, big cost, time, and effort of investing on in-house call center technology and equipment, staff training, staff benefits, office supplies, and more.

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Resource Optimizing

Magellan Solutions

SEPTEMBER 20, 2016

Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that.

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Magellan Solutions

OCTOBER 18, 2016

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013. In the same report, 49% of the respondents recognized that they achieved better ROI by investing in relationship over acquisition marketing.

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Magellan Solutions

APRIL 6, 2016

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing the sound of a human voice on the other line. In the midst of all the state-of-the-art facilities; cloud-based programs; and lightning-speed computer processes of call centers, the human connection still permeates and triumphs as one of the biggest factors for customer service satisfaction.

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Magellan Solutions

MAY 11, 2016

Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers besides a high salary, work-life balance, and personal growth. Agents tend to be happier when they get relevant feedback from their superiors. They prefer reasonable work objectives and they appreciate a comfortable physical environment.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Magellan Solutions

MARCH 17, 2016

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Students came prepared with hard copies of their resume and also their FEU ResumeLink – as companies may conduct job interviews, initial screenings, and spot hiring.

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Magellan Solutions

MAY 31, 2016

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge that outsourcing brings down costs, that your best bet for help desk support is either India or the Philippines, and that a lot of known companies outsource but prefer to remain silent about it. . Just when you thought you knew everything about inbound call centers, here are 6 insane (but true) things about them: Some clients act as “mystery shoppers”.

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Magellan Solutions

FEBRUARY 18, 2016

CEU 26TH JOB AND CAREER FAIR. They went from table to table. Clinging on to their envelopes and binders, they neither looked too young nor too old for their corporate attires. Looking intently at every banner, they handed resumes and calling cards – and gladly filled out companies’ applicant data sheets. They were the graduating students of Centro Escolar University (CEU) who attended their university’s 26 th Job and Career Fair last January 29, 2016.

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Magellan Solutions

JULY 26, 2016

Providing customers a 24/7 answering service is a sure way of keeping them satisfied. This ensures that their inquiries, complaints, and follow-ups get addressed immediately by a company representative. However, as your customer base grows, you might find it difficult to keep up with incoming and outcoming communications. You might find that you need additional staff, better tools, and bigger infrastructure.

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Advertiser: ZoomInfo

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Marketing

Magellan Solutions

MAY 3, 2016

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide. The Philippine delegation was also sponsored by DOST-ICTO (Department of Science and Technology – Information and Communications Technology Office).

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Magellan Solutions

APRIL 13, 2016

Magellan Solutions’ Jeric Rongap, Rollie Luchavez, and Jose Muñoz are competing in Voice War 2016 – a nationwide singing competition for BPO/Call Center employees. Voice War 2016 is BPO Radio’s annual singing competition that aims to appreciate the artists of the BPO community as it forms a venue where top vocal talents are able to express themselves through International and OPM songs.

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Magellan Solutions

MARCH 23, 2016

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their end, are expected to know all the answers to any questions customers might ask. They’re also expected to know when to escalate complaints to the appropriate contact persons. The point of all these is to arrive at customer engagement solutions that will benefit both the brand and the customer.

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Magellan Solutions

FEBRUARY 26, 2016

Magellan Solutions joined the AMA Education System’s Career Fair 2016 on February 26, 2016 in AMA Quezon City. More than 20 companies from different industries participated in the event. AMAES Career Fair 2016 included career talks by representatives from various companies. They talked about how companies operate, tips on passing job interviews, building self-confidence in the workplace, and ways on marketing one’s skills.

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Global Hiring

Magellan Solutions

SEPTEMBER 6, 2016

(As first seen as an answer by Magellan Solutions to a question posted on Quora ). Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development. Many small business owners, even large business owners, outsource web developer(s) for their website needs.

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Magellan Solutions

JUNE 7, 2016

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, and managerial control abound. If you still have reservations about outsourced inbound call services, here’s why they aren’t as bad as you think. Outsourcing brings down costs. Really. Some companies don’t believe the “reduced costs” hype, thinking that outsourcing doesn’t really bring down costs.

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Magellan Solutions

APRIL 27, 2016

Once a year, companies participate in the celebration of Earth Day. There are social media posts on how to save the environment and posts that greet everyone “Happy Earth Day.” Office activities like “Plant a Tree,” “Green Party,” and “Vegetarian Day” are held to celebrate the Earth Day spirit. But how many of these activities actually change the employees’ lifestyle into something greener?

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Magellan Solutions

MARCH 29, 2016

It is true that any company or organization is only as good as the people who make it up. For a call center to be recognized as the best, its people must exhibit excellence in completing their tasks –performing at their optimum level at all times. The measure of service quality of an inbound customer service company relies much on the performance of its inbound customer service agents.

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Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management