Sarah Holliman

SEPTEMBER 5, 2017

I recently finished two-and-a-half days at Singularity University’s Global Summit (not to be confused with our own SIG Global Summit !). It was an incredible, mind-blowing, education-packed few days. Singularity packs their event with high-energy speakers who speak passionately on their area of expertise. I heard presentations on virtual reality, augmented reality, healthcare, leadership, socially responsible business, entrepreneurship, the future of work and so much more.

Jobbing 130

Jobbing Outsourcing Banking Sourcing 130

Magellan Solutions

AUGUST 20, 2017

Outsourcing your data entry is a strategy that is growing in popularity for businesses today, as more and more entrepreneurs are recognizing the benefits of outsourcing their non-core tasks, of which data entry usually falls under. . If you are one of the entrepreneurs who perform your own business’ data entry, or delegates this task to another employee, the following five advantages might help you see why it’s much better to outsource this task instead.

Data Entry 93

Data Entry Outsourcing BPO Jobbing 93

Chazey Partners

DECEMBER 5, 2017

Chazey Partners, a specialist global management consulting firm, is pleased to introduce the Shared Services Diploma credited by University of CEMA (UCEMA) Argentina. Chazey Partners … Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina Read More ». The post Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina appeared first on Chazey Partners.

Shared Services 52

Shared Services Design Global Management Consulting Service 52

SourceFit

OCTOBER 12, 2017

There are plans for several EU firms to outsource in the Philippines due to the country’s workforce. Nordic Chamber of Commerce president Bo Lundqvist said the Philippines is an “outsourcing destination” for information technology (IT), accounting and graphic design jobs. EU ambassador to the Philippines and EU-Philippines Business Network committee chair Franz Jessen said the country can benefit from technology transfers as European firms hire local workers and establish operations

Outsourcing 52

Outsourcing Government Jobbing Information Technology 52

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Future of Sourcing

SEPTEMBER 29, 2017

To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one hundred years, and we will find just such a model for future outsourcing…the modern hospital. Hospitals have been around for millennia. Early hospitals had few effective medicines.

Outsourcing 52

Outsourcing Offshoring Manufacturing Government 52

Sarah Holliman

AUGUST 30, 2017

At Singularity University ’s Global Summit, keynote speaker David Roberts posed the question, “What if machines made more money than people?” Sounds crazy…but is it? With Blockchain, could that be the way of the future? I confess that when he asked the question, I still didn’t feel comfortable enough with the concept of blockchain to have an informed opinion on the viability of it.

Banking 130

Banking Strategic Sourcing Sourcing Outsourcing 130

Sarah Holliman

JUNE 30, 2017

I used to have many phone numbers memorized. It was second nature to pick up the phone and dial someone’s number. Now the term “dial” even seems a little obsolete when it comes to phones. How many millennials have even seen a rotary phone with an actual dial? But it has made me start to wonder…is the ubiquitous use of smart devices making us actually think less?

Banking 100

Banking Analytics Engineering Marketing 100

Magellan Solutions

DECEMBER 10, 2017

Earlier this fall an apartment in Kiev became the first real estate purchased using blockchain, portending a new era in the sale of land and improvements. It is suggested blockchain may do for the $217 trillion real estate market what the Internet did for communication. Blockchain will address high transaction costs, long time delays, and heterogeneity, accelerating both the investment good and the consumption good of real estate across sectors and the globe.

Government 84

Government Sales Regulations Marketing 84

Magellan Solutions

JUNE 19, 2017

To further develop Magellan Solutions’ services in delivering the finest customer experiences and back-office support, the company’s CEO Fred Chua attended last month two large international technology and development events. B2B technology exhibition and conference. Held at the International Convention Centre in Sydney, Australia, CEO Chua participated in CeBIT 2017—the largest business technology event in Australia—along with other Philippine delegates.

Call Center 78

Call Center BPO Software Information Technology 78

Magellan Solutions

JULY 4, 2017

Many healthcare providers find themselves in a challenging position every day, one that involves choosing between their patients and their desired service quality. In their attempt to provide a more professional, business-like treatment, sometimes the very people they committed to serve first, end up being relegated. This unfortunately common scenario can result in low patient satisfaction levels and unprofitability of the healthcare provider.

Outsourcing 67

Outsourcing BPO Healthcare Jobbing 67

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Magellan Solutions

JANUARY 19, 2017

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that perception has shifted as well.

Call Center 67

Call Center Business Process Outsourcing Outsourcing Customer Service 67

Magellan Solutions

JULY 17, 2017

Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. One of the many services that give business owners these benefits is a phone answering service with the help of a virtual assistant. Outsourcing your phone answering service to a virtual assistant from the Philippines offers many attractive benefits, such as lower operational costs, more scalability, and higher ROI.

Outsourcing 66

Outsourcing Service Call Center Sales 66

Magellan Solutions

MARCH 14, 2017

2016 was a great year for the Philippine economy, which grew by 7.1 percent in Q3 and outperformed other emerging economies in the region. It’s projected to grow by as much as 6 to 6.5 percent annually over the next three years. The Philippine economy is buoyed by OFW remittances and the business process outsourcing (BPO) industry, with the latter exceeding the $21 billion revenue target set in 2015.

BPO 66

BPO Business Process Outsourcing Outsourcing Flexibility 66

Magellan Solutions

OCTOBER 15, 2017

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their minds.

Sales 65

Sales BPO Outsourcing Customer Service 65

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Magellan Solutions

OCTOBER 12, 2017

It is very common to see startup entrepreneurs brimming with passion about their new business idea, or even seasoned business owners who are so excited about their latest product or service that they pour in most of their resources to develop it. Sadly, it is also very common to see many of these bright-eyed entrepreneurs experience heartbreak when their business idea or newest product offering fails. .

Marketing 65

Marketing Research Service BPO 65

Magellan Solutions

AUGUST 24, 2017

To cater to the different and evolving needs of their clientele, the most competitive outsourcing companies today are offering BPO services that are not just enough to fill in the skill gaps but are perfectly suited to their client’s particular needs and preferences. The competition in the BPO industry is steadily increasing, as more and more clients are expecting customized BPO solutions that perfectly match their specific business needs.

BPO 65

BPO E-Commerce Service Outsourcing 65

Magellan Solutions

AUGUST 14, 2017

Many entrepreneurs dream of growing their business to the point that they have many satellite offices across the globe and employing thousands of people. But what some of these entrepreneurs don’t realize is at every stage of their business growth, there comes a whole new set of needs that must be met so their dreams for expansion will come true. .

Call Center 65

Call Center Outsourcing Manufacturing IT Outsourcing 65

Magellan Solutions

JULY 9, 2017

It is something that all call center agents , particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry, complaining, confusing, chatty, or a combination of all these, the best call center agents are equipped with the right knowledge and skills to deal with them in the most professional manner possible. .

Call Center 65

Call Center Customer Service Jobbing Efficiency 65

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

JULY 6, 2017

The plethora of outbound call center s all over the world can pose a challenge to clients who are looking to work with only the best. With so many outbound call centers to choose from, all claiming to be leaders in their industry, clients may feel confused and end up choosing an outbound call center that is not up to their standards, leading to wasted effort, money and time of a stressed client. .

Call Center 65

Call Center Outsourcing Sales BPO 65

Magellan Solutions

AUGUST 10, 2017

While appointment setting is an important job that delivers many benefits, many business owners still find the idea of calling your prospects or existing customers and offering them your products and services too frightening for them to act on it. And while some business owners are fine with the idea of setting the appointments by themselves, they just don’t have the time to perform this time-consuming task.

Sales 64

Sales Outsourcing Efficiency Jobbing 64

Magellan Solutions

JULY 11, 2017

To some degree, telephone answering services are underrated. Many business owners do not fully comprehend the amazing benefits that outsourcing telephone answering services can give to them and their entire company. For these business owners, it seems that telephone answering is not high up in the list of jobs that they should delegate to the experts.

Outsourcing 64

Outsourcing Service Call Center Jobbing 64

Magellan Solutions

MAY 28, 2017

Virtual assistants are undoubtedly one of today’s unsung heroes. The growing number of entrepreneurs who depend on them for their professional services is proof enough of the critically important role they play in our society. From sending emails to managing social media accounts, virtual assistants prove that having a helping hand, or hands, is key to working smart.

Out-Tasking 64

Out-Tasking Outsourcing Administrative Research 64

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Magellan Solutions

JANUARY 10, 2017

Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt — so consider outsourcing voice services to a call center that can get the job done at a fraction of the price. Deciding which functions to outsource (and which ones to keep in-house).

Call Center 64

Call Center Outsourcing Offshoring Customer Support 64

Magellan Solutions

JUNE 13, 2017

Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. A global study of 1,440 reps found that these professionals fall into seven distinct profiles. Empathizers are the most common type, but Controllers were found to be the most effective at providing solutions.

Customer Service 63

Customer Service Call Center Service Jobbing 63

Magellan Solutions

AUGUST 3, 2017

Whether you are engaging in B2B or B2C business relationships, your business can benefit from having professional lead generation services. These services are responsible for giving you a consistent, regular inflow of qualified leads, without which your business will cease having new customers, making your business’ growth and expansion impossible.

Service 63

Service Sales Outsourcing Efficiency 63

Magellan Solutions

JULY 2, 2017

Insurance operations can be a little bit difficult and tiring. Claims processing for one takes a lot of time as the process is meticulous and needs a lot of attention. There are insurance companies that are looking for outsourcing companies that will provide them the best service and will give them what they need. On the other hand, there are many outsourcing companies that provide claims processing support for insurance business.

Insurance 63

Insurance Operational Costs Outsourcing Accounting 63

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Magellan Solutions

MAY 4, 2017

Regardless of the career path or business industry, the most successful professionals share one similarity: excellent communication skills. In the bustling call center and BPO industry, it is always the case that the most effective customer service representatives possess the most advanced communication skills. Considering that their job role requires hours of non-stop communication with different types of customers, it is easy to understand why this skill is non-negotiable, and why mastering it

Customer Service 63

Customer Service Call Center Service BPO 63

Magellan Solutions

APRIL 3, 2017

Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, also called the Gen Y population, you’ll find that majority of them have a positive perception about call center jobs. There seems to be something about the call center culture that appeals to the minds of these young men and women born between 1981 to 2000.

Call Center 63

Call Center Jobbing BPO Flexibility 63

Magellan Solutions

JANUARY 12, 2017

You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing , many startup entrepreneurs and established companies are considering outsourced services, if they are not yet already engaged with it.

Outsourcing 63

Outsourcing Offshoring Labor Costs Flexibility 63

Magellan Solutions

JUNE 29, 2017

Aside from the Filipinos’ intrinsic values of world-class hospitality and strong work ethic, another key factor why many business owners are outsourcing to Filipinos is because of their relatively high level of fluency in the English language. When you compare Filipinos’ English communication skills with the rest of their Asian neighbors, Filipinos are guaranteed to be included in the top ranks, if not at the first place.

Call Center 61

Call Center Outsourcing Administrative Engineering 61

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management