31 West

AUGUST 19, 2022

An IT service desk is a single point of contact (SPOC) for end users of IT services. The IT service desks manage everything from respective technical issues to whole system interruptions. An IT service desk offers service throughout the entire process and ensures that all users acquire instant and efficient help.

Service 130

Service Customer Service Automation Efficiency 130

IBM Services

JANUARY 8, 2024

In modern enterprises, where operations leave a massive digital footprint, business events allow companies to become more adaptable and able to recognize and respond to opportunities or threats as they occur. Teams want more visibility and access to events so they can reuse and innovate on the work of others.

Sourcing 78

Sourcing Automation Collaborations Analytics 78

Groove Technology

JUNE 4, 2023

is a popular choice for web development services: Single-threaded event loop architecture: Node.JS uses a single-threaded event loop architecture, which allows it to handle multiple requests simultaneously without blocking the server or slowing down the application. Here are some reasons why Node.JS Scalability: Node.JS

Service 130

Service Sourcing Research Efficiency 130

31 West

AUGUST 29, 2022

We are here with a solution you can never turn a blind eye to, that manna is nothing but the Managed Service Providers. We have clustered up the top ten benefits (though it was intensely hard to ignore the rest of the million benefits) of a managed service provider , give it a quick read to build your business’s foundation unshakable.

Managed Services 130

Managed Services Management Service Cybersecurity 130

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Groove Technology

AUGUST 15, 2024

Elevate your business with Groove Technology's expert JavaScript outsourcing services. It enables developers to enhance user interfaces, manage browser events, and build dynamic, responsive web applications. Event Handling JavaScript excels in managing user interactions through its robust event-handling capabilities.

Outsourcing 100

Outsourcing Service E-Commerce Flexibility 100

IBM Services

OCTOBER 17, 2023

They are being increasingly challenged to improve efficiency and cost savings, embrace automation, and engage in data-driven decision making that helps their organization stand out from the competition. Advantages of event-driven solutions This is where event-driven solutions excel.

E-Commerce 81

E-Commerce Automation Streamline Operations Analytics 81

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Perficient Digital Transformation

AUGUST 12, 2024

Azure Integration Services (AIS) and MuleSoft are two prominent players in this field. Azure Integration Services is a cloud-based integration platform provided by Microsoft, while MuleSoft is an integration platform that allows developers to connect applications, data, and devices.

Service 105

Service Cost Control Banking Efficiency 105

Groove Technology

AUGUST 15, 2024

development outsourcing services. Groove Technology offers tailored solutions to enhance your application's scalability, performance, and efficiency. is a JavaScript runtime built on Chrome's V8 engine, enabling developers to build scalable and efficient web applications. This means that when a request is made to a Node.js

Outsourcing 100

Outsourcing Service Flexibility Collaborations 100

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. New regulations and standards, such as ISO 20022, are paving the way for faster and more efficient payments. Today, consumers have more payment options than ever before. These new data standards create numerous opportunities for data monetization.

Service 98

Service Banking Insurance Healthcare 98

Groove Technology

OCTOBER 28, 2022

A general example of cloud technology is creating a paper online or using an online email service. The IT sector uses a variety of cloud computing models, including PaaS (Platform as a Service), SaaS (Software as a Service), and IaaS (Infrastructure as a Service). Total oversight of IT services. Cloud migration.

Service 130

Service Software Management Government 130

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Simplr

SEPTEMBER 26, 2022

This article is part of Simplr’s CX Data Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions. We here at Simplr see hundreds of thousands of customer service emails every day. Businesses have the same issue. Use Case: When Spam Attacks!

Customer Service 91

Customer Service Service Automation Efficiency 91

Groove Technology

MARCH 22, 2022

We’ll go over seven corporate functions that can be outsourced to increase efficiency. Professional accountants can not only manage your finances more effectively but also more efficiently. Accounting outsourcing, among other things, benefits from efficiency. You must organize events for various objectives regularly.

Outsourcing 130

Outsourcing Event Management Payroll Accounting 130

Hyland

AUGUST 12, 2022

The effort is part of Hyland’s annual Week of Service , and this is just one of a couple of dozen of organizations where Hylanders are pitching in this year. Fast forward a few decades and add in about 5,000 employees, and our annual volunteer event is bigger, more distributed and more impactful than anyone could have imagined.

Service 98

Service Collaborations Efficiency Management 98

Automation Anywhere

MAY 18, 2022

Pandemic-related disruptions have affected internal information systems, personnel, and facilities, as well as relationships with external service providers and customers. It aims to make financial services institutions (FSI) better able to withstand, adapt to, and recover from severe adverse events.

Service 90

Service External Service Provider Out-Tasking Cybersecurity 90

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Sales 98

Intugo

MARCH 10, 2023

What is a Protocol for Customer Service in Mexico: Why have one? A protocol for customer service in Mexico is a detailed guide that describes how employees in a nearshore location should act with the customer when establishing contact or following up on interactions. Why have a customer service protocol?

Customer Service 78

Customer Service Service Nearshoring Regulations 78

31 West

FEBRUARY 16, 2023

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. These professionals have the necessary skills and experience to manage policies efficiently, that will ensure compliance with industry standards and regulations.

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

31 West

NOVEMBER 30, 2022

ServiceNow has developed a new approach to cloud computing by creating a unique service model. ServiceNow enables the fastest service experience that replaces manual transactions to simplify the delivery of services. It allows you to improve the organization’s functional efficiency. Workforce Management.

Software 130

Software Automation Outsourcing Efficiency 130

Simplr

JANUARY 30, 2023

From traditional and challenger banks, to trading, crypto and buy now, pay later platforms, you must stay nimble in all aspects of customer experience—the questions you ask when vetting customer service vendors are no exception. 8 Questions to Ask Every Customer Service Supplier Do you have a privacy compliance program?

Service 90

Service Banking Regulations Offshoring 90

31 West

MAY 22, 2023

The unmatched features of SharePoint help increase the efficiency of business processes through content sharing, recording, and publishing. Moreover, SharePoint helps improve the IT help desk support services through automation of the process. Here is how various features of SharePoint work to improve organizational efficiency.

Collaborations 130

Collaborations Efficiency Automation Management 130

31 West

DECEMBER 1, 2022

It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. It’s a service-oriented software that nearly every company (regardless of size) needs. ServiceNow has applications and modules that go beyond IT services. Top 8 ServiceNow Modules to Optimize Your Workflow.

Finance 130

Finance Risk Management Risk Management Software 130

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. It is a browser extension.

E-Commerce 105

E-Commerce Data Entry Robotics Process Automation Automation 105

Groove Technology

MAY 9, 2023

uses non-blocking I/O, where the waiter takes all orders at once, improving efficiency and customer satisfaction. Event-driven programming Node.js operates on an event-driven architecture. Real-time web applications Due to its event-driven architecture, Node.js That’s how blocking I/O works. In contrast, Node.js

Engineering 130

Engineering Out-Tasking Efficiency Collaborations 130

31 West

JUNE 29, 2023

Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural disasters, hardware failures, or cyberattacks. In the past, disaster recovery often involved maintaining physical data backups at offsite locations.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

31 West

AUGUST 16, 2022

“Customer service shouldn’t just be a department, it should be the entire company.” trillion is lost every year due to poor customer service! So, obviously, if there is one thing in the world which can deprive the CEOs of a peaceful sleep, then it must be finding a way to provide an excellent customer service.

Software 130

Software Customer Service Outsourcing Engineering 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. Roundtables with peers who share the same roles and responsibilities” was by far the preferred networking opportunity, cited by 78% of respondents.

Advisory 52

Advisory Shared Services Research Sourcing 52

IBM Services

DECEMBER 8, 2023

One of the best use cases for AIOps is strengthening end-to-end system resilience by consolidating data from multiple sources and correlating events into incidents. Want to revolutionize IT operations and get more value and efficiency from your organization’s IT infrastructure?

Event Management 120

Event Management Management Sales Sourcing 120

31 West

JUNE 27, 2023

Google Workspace helps you set the most efficient business operation process with a pack of advanced tools and software. It provides you with the A to Z business solution, enhancing your customer service, team collaboration, data security, project management, etc. So it also ensures cost- effective IT service desk services.

Collaborations 130

Collaborations Accounting Efficiency Flexibility 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

IBM Services

MARCH 14, 2024

Apache Kafka stands as a widely recognized open source event store and stream processing platform. All major cloud providers provide managed data streaming services to meet this growing demand. In addition, the Event Streams service supports a rich set of metrics produced by the server.

Administrative 89

Administrative Efficiency Accounting Service 89

31 West

SEPTEMBER 24, 2024

They observed a primary incremental backup at least once daily using an external hard drive and a secondary full backup kept offline in a cloud service. To meet HIPAA requirements, the organization must incorporate stringent data protection measures such as backing up critical data and using secure data recovery services.

Retail 130

Retail Regulations E-Commerce Insurance 130

Groove Technology

JUNE 3, 2022

Its ability to build on top of existing systems is one of the reasons why it is so popular for establishing web services. Before you start developing RESTful APIs, you need to have a basic understanding of: Web-based services. To interact quickly and efficiently, use short codes or message forms. Web service. Hypermedia.

Design 130

Design Software Time Savings Efficiency 130

Groove Technology

MAY 18, 2023

MuleSoft’s architecture is based on the Mule runtime engine (Mule), an open-source, lightweight, and high-performance integration engine that supports various integration patterns, including ESB, API-led connectivity, event-driven architecture, and microservices architecture. What are the benefits of MuleSoft real-time integration?

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130