AH Anderson Consulting

JUNE 22, 2016

At that time, companies desired even greater efficiency, wider geographic reach, and broader scope coverage from its SS, to handle greater regulatory scrutiny for the same or even lower costs! Global Business Services (GBS). So, what is GBS? Definition. 3) End-to-End View – enables an end-to-end process view (i.e.,

Shared Services 52

Shared Services Global Business Services Service Government 52

Zinnov

OCTOBER 20, 2023

“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) HR, IT, Finance, etc.)

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. 4Cs to successfully attain business agility in GBS organizations.

Global Business Services 130

Global Business Services Collaborations Efficiency Research 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Zinnov

AUGUST 28, 2023

Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation.

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

SEPTEMBER 9, 2024

They expect CM solutions to be tailored to the unique needs of their business functions and industries, offering customization that drives more relevant and actionable outcomes Beyond visibility, efficiency gains are becoming a critical expectation.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

MAY 11, 2023

IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. CDT | 1 p.m. BST | 2 p.m. CET | 5:30 p.m.

Global Business Services 130

Global Business Services Customer Service Software Marketing 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JUNE 18, 2024

” The agenda will help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

DECEMBER 8, 2023

Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

OCTOBER 16, 2024

Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.

Global Business Services 100

Global Business Services Flexibility Sourcing Efficiency 100

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 100

Shared Services Co-Sourcing Service BPO 100

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Organizations need a thorough method to test change management from project to project, and then alter or build on it to make the model more efficient.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

SEPTEMBER 30, 2024

For instance, India and Eastern Europe have become hubs for IT and software development talent Cost arbitrage: While cost savings remain a key driver, the focus has shifted to achieving cost efficiency without compromising quality. Enterprises must carefully assess their options and choose partners that align with their strategic goals.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Automation Anywhere

APRIL 27, 2022

Your need to be effective and efficient in the transformation effort requires comprehensive data and insights into how your bank operates. The challenge for banks is to be effective and efficient in finding, implementing, and sustaining organizational improvements in effectiveness and efficiency.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Data is a powerful force.

Banking 130

Banking Analytics Finance Engineering 130

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. This shift in focus brings with it new challenges and opportunities for GBS leaders.

Global Business Services 52

Global Business Services Government Research Collaborations 52

The Hackett Group

MARCH 16, 2023

and an efficiency gap of 7.8%. indicates a growing reliance on technology to increase procurement productivity, efficiency and effectiveness. An expected 10.6% increase in workload, combined with smaller increases in procurement staffing and budgets, will drive a productivity gap of 7.4% An increase in technology spend of 5.7%

Advisory 98

Advisory Research Analytics Human Resources 98

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

The Hackett Group

MARCH 23, 2023

In addition, HR leaders face increasing productivity and efficiency gaps, with workload expected to increase by 10.5% projected increase, which will make it more challenging for HR to rely on technology to close efficiency gaps. and only minimal increases in staffing and budgets, the research found.

Research 98

Research Advisory Human Resources Analytics 98

The Hackett Group

SEPTEMBER 28, 2023

The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. Now, they can more effectively focus on attracting, retaining, developing and engaging employees.”

Human Resources 116

Human Resources Advisory Research Operational Costs 116

V-Soft Consulting

MARCH 8, 2024

The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Efficiency 52

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Sales 95

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Neo Group

APRIL 12, 2022

In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. It will take on more value-added services, and act as partners to BUs in their digital and analytics initiatives.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52

Zinnov

OCTOBER 26, 2023

The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Global Capability Centers also ensure accelerated innovation and business continuity, while reducing costs and risks. Take COVID-19 or the ongoing wars, for instance.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

The Hackett Group

DECEMBER 7, 2023

Ai XPLR is not just a tool for improving efficiency – it’s a catalyst for reinventing how we do business. Through strategic investments in AI technologies and partnerships, we aim to unlock new possibilities that will not only benefit our clients but also shape a smarter, more efficient future.”

Advisory 64

Advisory Human Resources Research Administrative 64

Anexa

MAY 16, 2022

A two-year global pandemic flattened many economies and had the unexpected effect of transforming others. It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations?

E-Commerce 52

E-Commerce Human Resources BPO Research 52

The Hackett Group

FEBRUARY 16, 2024

Procurement leaders are also actively evaluating how generative AI (Gen AI) can help them improve both efficiency and effectiveness in a range of functional areas. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%.

Advisory 59

Advisory Research Analytics Risk Management 59

Capgemini

APRIL 11, 2023

Indeed, a recent report by the Shared Services & Outsourcing Network (SSON) states that most shared service organization (SSO) leaders have taken steps to pre-empt further fallout by evolving a robust global business services (GBS) model.

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Zinnov

SEPTEMBER 24, 2024

Bengaluru, 19 September 2024 : In the face of mounting macro-economic challenges, Global Business Services (GBS) organizations are at a pivotal moment. This focus is driven by the dual need to enhance operational efficiency and foster innovation amidst ongoing economic headwinds.

Analytics 40

Analytics Efficiency Global Business Services Management 40

The Hackett Group

FEBRUARY 13, 2024

While the projected productivity and efficiency gaps have shrunk somewhat since last year – down from 9% and 10% respectively to 6% – they are still significant. Profitability goals and margin expansion also moved into the top five.” The good news is that the path to reducing costs is clear. About The Hackett Group The Hackett Group, Inc.

Finance 59

Finance Robotics Process Automation Reduced Costs Research 59