The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
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The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
Everest Group
APRIL 9, 2024
Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Reach out to us to learn more. If so, you will relate to this.
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Everest Group
MAY 21, 2024
As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Reach out to discuss with our analysts.
Everest Group
NOVEMBER 19, 2024
IST Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m.
Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.
Premier BPO
JUNE 7, 2024
Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.
AH Anderson Consulting
JUNE 22, 2016
At that time, companies desired even greater efficiency, wider geographic reach, and broader scope coverage from its SS, to handle greater regulatory scrutiny for the same or even lower costs! Global Business Services (GBS). So, what is GBS? Definition. 3) End-to-End View – enables an end-to-end process view (i.e.,
Zinnov
OCTOBER 20, 2023
“ Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent.
AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) HR, IT, Finance, etc.)
Everest Group
APRIL 26, 2022
Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working. 4Cs to successfully attain business agility in GBS organizations.
Everest Group
JULY 26, 2024
Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.
Everest Group
JULY 30, 2024
DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.
Zinnov
AUGUST 28, 2023
Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation.
Everest Group
SEPTEMBER 9, 2024
They expect CM solutions to be tailored to the unique needs of their business functions and industries, offering customization that drives more relevant and actionable outcomes Beyond visibility, efficiency gains are becoming a critical expectation.
Everest Group
NOVEMBER 16, 2022
Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.
Everest Group
MAY 11, 2023
IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. CDT | 1 p.m. BST | 2 p.m. CET | 5:30 p.m.
Everest Group
MAY 30, 2024
The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
Everest Group
JULY 8, 2024
Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. Employee engagement, people centricity and talent development remain at the core of JTI’s GBS strategy.
Everest Group
JUNE 18, 2024
” The agenda will help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
Everest Group
DECEMBER 8, 2023
Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.
Everest Group
OCTOBER 16, 2024
Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.
Premier BPO
MARCH 29, 2023
This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. Premier BPO was a sponsor at the event and showcased at booth #108.
Everest Group
JANUARY 11, 2024
From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?
Everest Group
JANUARY 5, 2023
Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Organizations need a thorough method to test change management from project to project, and then alter or build on it to make the model more efficient.
Everest Group
SEPTEMBER 30, 2024
For instance, India and Eastern Europe have become hubs for IT and software development talent Cost arbitrage: While cost savings remain a key driver, the focus has shifted to achieving cost efficiency without compromising quality. Enterprises must carefully assess their options and choose partners that align with their strategic goals.
Automation Anywhere
APRIL 27, 2022
Your need to be effective and efficient in the transformation effort requires comprehensive data and insights into how your bank operates. The challenge for banks is to be effective and efficient in finding, implementing, and sustaining organizational improvements in effectiveness and efficiency.
Everest Group
FEBRUARY 21, 2022
With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Data is a powerful force.
Zinnov
SEPTEMBER 17, 2024
Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. This shift in focus brings with it new challenges and opportunities for GBS leaders.
The Hackett Group
MARCH 16, 2023
and an efficiency gap of 7.8%. indicates a growing reliance on technology to increase procurement productivity, efficiency and effectiveness. An expected 10.6% increase in workload, combined with smaller increases in procurement staffing and budgets, will drive a productivity gap of 7.4% An increase in technology spend of 5.7%
The Hackett Group
MARCH 14, 2023
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.
The Hackett Group
MARCH 23, 2023
In addition, HR leaders face increasing productivity and efficiency gaps, with workload expected to increase by 10.5% projected increase, which will make it more challenging for HR to rely on technology to close efficiency gaps. and only minimal increases in staffing and budgets, the research found.
The Hackett Group
SEPTEMBER 28, 2023
The Hackett Group’s Digital World Class human resources research is based on an analysis of results from recent benchmarks, performance studies, and advisory and transformation engagements at hundreds of global companies. Now, they can more effectively focus on attracting, retaining, developing and engaging employees.”
V-Soft Consulting
MARCH 8, 2024
The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.
Zinnov
FEBRUARY 19, 2024
The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.
Neo Group
APRIL 12, 2022
In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. It will take on more value-added services, and act as partners to BUs in their digital and analytics initiatives.
Zinnov
OCTOBER 26, 2023
The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Global Capability Centers also ensure accelerated innovation and business continuity, while reducing costs and risks. Take COVID-19 or the ongoing wars, for instance.
The Hackett Group
DECEMBER 7, 2023
Ai XPLR is not just a tool for improving efficiency – it’s a catalyst for reinventing how we do business. Through strategic investments in AI technologies and partnerships, we aim to unlock new possibilities that will not only benefit our clients but also shape a smarter, more efficient future.”
Anexa
MAY 16, 2022
A two-year global pandemic flattened many economies and had the unexpected effect of transforming others. It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations?
The Hackett Group
FEBRUARY 16, 2024
Procurement leaders are also actively evaluating how generative AI (Gen AI) can help them improve both efficiency and effectiveness in a range of functional areas. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%.
Capgemini
APRIL 11, 2023
Indeed, a recent report by the Shared Services & Outsourcing Network (SSON) states that most shared service organization (SSO) leaders have taken steps to pre-empt further fallout by evolving a robust global business services (GBS) model.
Zinnov
SEPTEMBER 24, 2024
Bengaluru, 19 September 2024 : In the face of mounting macro-economic challenges, Global Business Services (GBS) organizations are at a pivotal moment. This focus is driven by the dual need to enhance operational efficiency and foster innovation amidst ongoing economic headwinds.
The Hackett Group
FEBRUARY 13, 2024
While the projected productivity and efficiency gaps have shrunk somewhat since last year – down from 9% and 10% respectively to 6% – they are still significant. Profitability goals and margin expansion also moved into the top five.” The good news is that the path to reducing costs is clear. About The Hackett Group The Hackett Group, Inc.
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