NoonDalton

DECEMBER 20, 2023

When it comes to socially responsible business practices, Impact Sourcing stands out as a beacon of innovation and inclusivity. However, as with any pioneering business model, implementing Impact Sourcing comes with its unique set of challenges.

Impact Sourcing 52

Impact Sourcing Sourcing Collaborations Out-Tasking 52

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

NOVEMBER 16, 2022

This has created a big opportunity for GBS organizations to move from being measured for their labor arbitrage and cost efficiency to the value they can deliver to enterprises. Accordingly, it can assess the impact of newly introduced mandates or disclosures requirements on the enterprise’s existing compliance processes.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130