Everest Group

OCTOBER 12, 2023

What questions does the webinar answer for the participants? Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology. What are OKRs? Why use OKRs for sustainability specifically?

Impact Sourcing 173

Impact Sourcing Sourcing Software Service 173

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

OCTOBER 7, 2024

This design approach fosters efficiency and reduces waste by allowing a single platform to serve multiple purposes.  In the product development area, aerospace titans such as Airbus SE and Pratt and Whitney have turned their attentions to sustainable aviation fuels.

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Developing carbon-efficient software has never been a core objective. Green software.

Service 130

Service Engineering Software Impact Sourcing 130

Everest Group

NOVEMBER 16, 2022

This has created a big opportunity for GBS organizations to move from being measured for their labor arbitrage and cost efficiency to the value they can deliver to enterprises. These organizations are also focusing on workplace diversity , pay equity, and good governance structure to meet their ESG aspirations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

JUNE 29, 2022

However, we’re seeing purpose-driven businesses with sustainability objectives drive profits by enabling cost cuts, improving efficiency, and reducing risk across their environmental footprint and social landscape. Principal Analyst, Impact Sourcing and Sustainability Research. Arpita Dwivedi. Senior Analyst.

Impact Sourcing 130

Impact Sourcing Research Sourcing Efficiency 130

Everest Group

MARCH 23, 2022

For example, GBS leaders could consider ways to stand out during college recruiting, find new methods to retain talent, or even look into different locations through options like impact sourcing. Action #5 – Obsess Over Employee Experience.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130