Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 78

Healthcare Efficiency BPO Insurance 78

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. Insurance companies use various ways to improve their business processes. Insurance companies need back office support for a lot of reasons. IT SUPPORT.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 64

Insurance Outsourcing Flexibility Risk Management 64

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Perficient Digital Transformation

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The imperative for transformation has never been clearer, and this is highlighted in Forrester’s report, The Future Of Insurance.

Insurance 59

Insurance Automation Out-Tasking Efficiency 59

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. Emphasizing streamlined processes, advanced data analytics, and expanded global solutions, Kufri is set to enhance the competitive edge of insurers worldwide.

Insurance 64

Insurance Marketing Analytics Efficiency 64

IBM Services

MAY 8, 2023

In my previous post , I described the different capabilities of both discriminative and generative AI, and sketched a world of opportunities where AI changes the way that insurers and insured would interact. Efficient and accurate AI requires fastidious data science. Above all, put in a robust AI governance program.

Insurance 71

Insurance Government Regulations Analytics 71

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS Enterprises have been increasingly turning to P&C insurance BPS providers during the recession to address elevated operating costs resulting from heightened inflation, which has led to increased claims expenses and rate adjustments for various P&C products.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Everest Group

NOVEMBER 15, 2024

Explore Risk Intelligence for Property and Auto Insurance, leveraging analytics and AI to enhance underwriting, pricing, and claims efficiency.

Insurance 52

Insurance Marketing Analytics Efficiency 52

Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. These professionals have the necessary skills and experience to manage policies efficiently, that will ensure compliance with industry standards and regulations.

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

Everest Group

OCTOBER 24, 2024

LINKEDIN LIVE The Top Tech Innovators Revolutionizing Insurance with Cloud, Data, and AI October 24 , 2024 9:00 a.m. Join this interactive LinkedIn Live session to discover the leading 50 insurance technology providers and the key trends that set them apart. CDT | 10:00 a.m. EDT | 3:00 p.m. BST | 7:30 p.m.

Insurance 52

Insurance Streamline Operations Collaborations Efficiency 52

Capgemini

SEPTEMBER 12, 2024

Insuring the future with a payer-provider partnership Capgemini 10 September 2024 Facebook Twitter Linkedin New technologies and regulations make collaboration more valuable than ever In brief: New technologies and regulations are changing the healthcare landscape. For proactive health payers, these changes carry immense opportunity.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Perficient Digital Transformation

APRIL 3, 2024

Insurers are constantly striving to improve their operations, provide better experiences for customers, and minimize risks. Monica Gernert, a project manager, and insurance expert at Perficient, provided a critical perspective around genAI that’s quoted in the report. This kind of intelligence proves the noble purpose of insurance.”

Insurance 52

Insurance Sourcing Efficiency Management 52

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Perficient Digital Transformation

NOVEMBER 1, 2023

Perficient was honored to participate in the inaugural Banking, Financial Services, and Insurance (BFSI) event hosted by Kofax. With more than 50 financial services and insurance professionals in attendance, this event showcased the industry’s unwavering commitment to practical innovation.

Insurance 59

Insurance Banking Robotics Process Automation Service 59

IBM Services

DECEMBER 4, 2023

IBM can help insurance companies insert generative AI into their business processes IBM is one of a few companies globally that can bring together the range of capabilities needed to completely transform the way insurance is marketed, sold, underwritten, serviced and paid for.

Insurance 56

Insurance Cybersecurity Risk Management Risk Management 56

Mattsen Kumar

OCTOBER 7, 2024

In the insurance world, where the promise of protection often meets the reality of paperwork and jargon, delivering exceptional customer experience (CX) has never been more crucial. In the UK insurance sector, the quest for providing outstanding CX is not just a pipe dream but a tangible goal for 2024 and beyond. Sounds dreamy, right?

Insurance 52

Insurance Call Center Analytics Regulations 52

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Zinnov

AUGUST 24, 2022

Here are just a few examples out of thousands, that the public will probably never hear about: Efficient Escrow of California was forced to close its doors and lay off its entire staff because cybercriminals nabbed USD 1.5 Cybersecurity company Symantec’s analysis has revealed that 52.4% Mn from its bank account.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Perficient Digital Transformation

SEPTEMBER 27, 2021

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. The solution increased click-thru rates by 7%. Modernized Portal, Built to Scale.

Healthcare 119

Healthcare Insurance Analytics Automation 119

31 West

JULY 8, 2022

The Health Insurance Portability and Accountability Act is a federal law for maintaining the security of patients’ health records. As per the standard, hospitals and insurers comply with HIPPA regulations and have the right to access and transfer the data. HIPPA for healthcare. GLBA for financial investments and advisory firms.

Regulations 130

Regulations Insurance Healthcare Advisory 130

Perficient Digital Transformation

DECEMBER 18, 2023

Operational Efficiency and Effectiveness Adopting regulatory risk and compliance practices is not merely a box-ticking exercise. Rather, it fosters operational efficiency and effectiveness within financial institutions. Contact us to jump-start your journey today!

Regulations 111

Regulations Cybersecurity Banking Insurance 111

AS White Global

NOVEMBER 25, 2021

It’s a fast and efficient solution to help improve the management of healthcare information that will support the overall care for the patient. These codes will be used by medical billers as their basis for preparing claims to the insurance company. Systems management.

Offshoring 98

Offshoring Healthcare Jobbing Data Entry 98

Redial

APRIL 17, 2024

Regional and Domestic Market Opportunity: As a hub for regional and domestic markets, South Africa experiences increasing demand in sectors such as telecommunications, banking, financial services, insurance, retail, and digital solutions. This is a destination largely productive for U.S.

Banking 130

Banking Human Resources Legal Services Outsourcing 130

Redial

APRIL 17, 2024

Regional and Domestic Market Opportunity: As a hub for regional and domestic markets, South Africa experiences increasing demand in sectors such as telecommunications, banking, financial services, insurance, retail, and digital solutions. This is a destination largely productive for U.S.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Paysquare

MAY 24, 2024

Here are some payroll metrics to think about keeping an eye on: Payroll processing time; Payroll accuracy; Compliance; Turnover rate; Cost per employee You can keep track of your payroll management services and make data-driven decisions to increase efficiency, accuracy, and compliance by monitoring your payroll metrics.

Payroll 52

Payroll Efficiency Management Regulations 52

3Pillar Global

MARCH 14, 2024

When patients or members interact with your digital platforms, they’re engaging in transactional experiences—scheduling appointments, checking results, verifying insurance coverage, etc. This approach avoids fragmentation and creates more efficient digital journeys. Financial benefits. Staff satisfaction and retention.

Healthcare 98

Healthcare Reduced Overhead Insurance Right-Sizing 98

31 West

SEPTEMBER 24, 2024

Some of these regulations include the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA). Customers are more likely to continue to have confidence in a company that puts its abilities to manage data breaches quickly and efficiently into practice.

Retail 130

Retail Regulations Insurance E-Commerce 130

Offshore India Data Entry

DECEMBER 10, 2021

In fact, it is the best way to improve efficiency in back-office documentation. These documents include medical bills, insurance claims, lab reports, patient demographics, case files, and so on. Providing insurance assistance has a major role in providing healthcare assistance. What Covers Document Processing?

Healthcare 98

Healthcare Data Entry Insurance Offshoring 98

Perficient Digital Transformation

JULY 3, 2024

Increased Efficiency : Streamline workflows and automate repetitive tasks, freeing up resources for more strategic activities. In the following image, you see an OmniScript walking a customer through several steps to select an insurance policy.

Insurance 111

Insurance Sourcing Automation Reduced Costs 111

Sourcing Captain

SEPTEMBER 16, 2021

Global Sourcing is a procurement strategy used by businesses wherein they source goods and services from global markets in order to achieve the highest possible levels of efficiency. Businesses looking to develop an efficient global sourcing process, need to engage services of professional global sourcing managers.

Sourcing 130

Sourcing Manufacturing Insurance Research 130

Perficient Digital Transformation

AUGUST 3, 2023

For example, using generative AI image analysis, one can determine if an image has been altered, which helps control insurance fraud and identity theft. With generative AI, reports can be autogenerated and organized, and NLP can be used to catch the “red flags” that signal crime, fraud, and reputation-threatening errors.

Risk Management 19

Risk Management Risk Management Service Insurance 19

Perficient Digital Transformation

APRIL 4, 2023

Our client’s health plan wanted to eliminate its manual, paper-heavy consumer health insurance enrollment process and replace it with a modern front-end application and portal for beneficiaries and brokers. It can be especially challenging if the process is manual and lacks the data needed for a streamlined health plan buying process.

Healthcare 98

Healthcare Insurance Manufacturing Collaborations 98

Outsource Workers

AUGUST 22, 2021

Real estate transactions involve personal information such as social security numbers, financial data, driver’s license numbers, insurance information, passport numbers, and passwords. Seek the counsel of cyber insurance carriers or insurance providers to determine the coverage options for cyber events.

Cybersecurity 98

Cybersecurity Insurance Human Resources Administrative 98

Velocity Global

JANUARY 11, 2022

Managing payroll efficiently can become a full-time job for companies as they work to avoid fines and penalties. National health insurance contributions. Establishing a payroll administration process is complex, and it becomes even more so for companies working with international team members. Pension contributions. Holiday bonuses.

Administrative 98

Administrative Payroll Insurance Out-Tasking 98

IBM Services

NOVEMBER 30, 2023

In Florida and California, where hurricanes and wildfires respectively have become more rampant, some insurance providers are choosing to stop servicing these regions entirely. An insurer, for example, could send an SMS alert advising policyholders to move their vehicles ahead of a predicted hailstorm.

Insurance 92

Insurance Retail Efficiency Management 92