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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

The Challenge of Delivering a Modern Patient Experience The healthcare sector’s struggles to meet customers’ expectations stem from very little investment in improving the CX, i.e., patient experience, due primarily to a significantly low digital maturity level.

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Vietnam: A Leading Destination for Global Software Development

Groove Technology

With competitive costs, an abundant talent pool, and robust government support policies, Vietnam continues to draw substantial interest from global companies. According to Statista (2023), labor costs in Vietnam's IT sector are competitive when compared to major markets such as India, China, and the Philippines.

Software 130
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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

The Challenge of Delivering a Modern Patient Experience The healthcare sector’s struggles to meet customers’ expectations stem from very little investment in improving the CX, i.e., patient experience, due primarily to a significantly low digital maturity level.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. 2 Unfortunately, results so far have failed to validate this belief.

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Overcoming Gen AI Challenges: The Power of Tech-Enabled Outsourcing

Premier BPO

Can the modern contact centers evolve fast enough to meet the challenges of the technological era, or will they remain behind the curve when it comes to digital transformation? Gen AI can improve agent efficiency and effectiveness, reduce operational costs, and improve customer experiences.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Consumers desire efficient handling of calls from chatbots to human agents, which can improve the emotional quality of interactions and support continuity.

BPO 242
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Agile Software Development Outsourcing: How to Streamline Your Development Process and Drive Innovation

Groove Technology

Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs. Cost Efficiency One of the most compelling reasons for outsourcing agile software development is the significant cost savings it offers.

Software 100