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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 173
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Global Delivery Centers: Why They Could Be Your Next Big Move

Intugo

Markedly, international markets are highly demanding environments that seek greater operational efficiencies than most types of business structures, which is one of the reasons Global Delivery Centers (GDCs) are becoming an increasingly attractive option for companies looking to optimize their service delivery.

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How IBM process mining unleashed new efficiencies in BoB-Cardif Life

IBM Services

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

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Types of Software Development Outsourcing Models: Find the Best Model for Your Project

Groove Technology

By the end, you'll have a clear understanding of the best approach for your business to achieve efficient, high-quality software solutions. Over time, the team thoroughly understands your business goals and technical environment, leading to more efficient and aligned development efforts.

Software 130
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MSP Expo 2022 Recap – It Labor Crisis Continues

Premier BPO

Among the leadership present at the event, our COO, Dave Shapiro had a short interview with the event sponsor, TMC’s Group Editor in Chief, Rich Tehrani. The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services.