Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. SAP mid-market customers have distinct priorities compared to large clients.

Marketing 147

Marketing Service Manufacturing Efficiency 147

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions.

Marketing 130

Marketing Service Analytics Efficiency 130

Groove Technology

NOVEMBER 15, 2024

The IT outsourcing market has reached $617.69 Companies leveraging external expertise gain a competitive advantage in rapidly evolving markets, accessing specialized knowledge without the overhead of in-house teams. These projects support businesses in managing operations more efficiently and meeting their digital transformation goals.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. Best Practices for AI & Self-Service 3. References 1. Hate Chatbots?

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

NOVEMBER 19, 2024

Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth. Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

JULY 16, 2024

Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency. LEARN MORE ABOUT Top Service Providers The conversational AI landscape is continuously innovating.

Management 279

Management Automation Marketing Service 279

Everest Group

OCTOBER 24, 2024

Benchmarking allows businesses to assess whether their contracts are competitive and aligned with market realities.  Traditionally, contract benchmarking focused largely on costs and pricing , which remains an essential element. Reach out  to discuss this topic in depth. The reason was a provider-biased cost of living (COLA) clause.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Groove Technology

OCTOBER 31, 2024

Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers. Look for teams that employ Continuous Integration and Continuous Deployment (CI/CD) practices for smooth updates and efficient maintenance.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

Service 162

Service Manufacturing Engineering Marketing 162

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Everest Group

OCTOBER 12, 2023

Understand how various technological elements work together to facilitate the effective delivery of comprehensive home-based care services.

Efficiency 147

Efficiency Marketing Service Healthcare 147

Groove Technology

JANUARY 8, 2025

In the era of globalization and the rapid advancement of the IT industry, Vietnam has positioned itself as a premier destination for international businesses seeking software development services. This ensures a continuous supply of high-quality and diverse talent to meet the growing demands of the global software development market.

Software 130

Software Labor Costs Human Resources Government 130

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems.

Insurance 147

Insurance Service Offshoring Analytics 147

Perficient Digital Transformation

OCTOBER 9, 2024

It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. IDC defines digital business professional services as “the project-based services applied toward the creation of digital business capabilities”. You must be prepared to adapt and scale your teams as priorities shift.

Marketing 105

Marketing Service Right-Sizing Collaborations 105

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Service 147

Service Insurance Outsourcing Marketing 147

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. While real-time payments adoption accelerates across global markets, the core needs of traditional buyers (e.g., Stay tuned!

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 147

Service Finance Banking Flexibility 147

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Furthermore, the agility offered by the partnership allows companies to quickly respond to market changes, adopt new technologies, and implement digital strategies.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

JANUARY 21, 2025

Discover the key drivers of FAO growth in SMB and mid-market organizations, fueling efficiency, scalability, and cost-effective solutions.

Marketing 130

Marketing Efficiency Accounting Finance 130

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. Now is the time to capitalize on this alluring market in this rising continent. Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

JUNE 3, 2024

The hiring of Frank Defesche – a former Veeva executive – by Salesforce to lead its life sciences division is one of several initiatives that drives home the point that the battle for market leadership is going to be fierce. However, currently, IQVIA and Salesforce have allied to confront the Customer Engagement Platform (CEP) market.

Collaborations 290

Collaborations Streamline Operations Marketing Analytics 290

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. This arrangement facilitates efficient communication across different time zones and geographical locations, granting companies access to a diverse global talent pool.

Software 130

Software Right-Sizing Collaborations Administrative 130

31 West

JUNE 11, 2024

Customer-focused marketing isn’t a new trend. It has brought about significant changes, including the evolution of marketing channels, the methods for fostering customer loyalty, and the technological advancements that have made management more efficient. So, what’s the future of the CRM market? Or, you can have both.

Marketing 130

Marketing Customer Service Software Sales 130