AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Less than three-fifths of the G2000 companies have a contract for business process outsourcing, making it less widely used than IT services.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Magellan Solutions

MAY 3, 2022

Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. It provides various services including cable television, home internet service, and telephone service.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

NOVEMBER 7, 2023

By delegating non-core business functions to third-party service providers, they can free up their internal resources to focus on revenue-generating activities. This can lead to increased efficiency, cost savings, and improved quality of work. It’s no wonder that outsourcing has become such a popular business strategy.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Less than three-fifths of the G2000 companies have a contract for business process outsourcing, making it less widely used than IT services.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Zinnov

OCTOBER 26, 2023

The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Global Capability Centers also ensure accelerated innovation and business continuity, while reducing costs and risks. Take COVID-19 or the ongoing wars, for instance.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

SIG Speaks

JUNE 22, 2022

Our focus on value generation will come in finding efficiencies within our current operation, evaluating process improvements, and innovation as we ask suppliers to help us reduce cost. However, its complexity hampers the effectiveness of a more simplified three or four-tier structure.

Management 40

Management Analytics Healthcare Sourcing 40

Magellan Solutions

MAY 6, 2020

Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. It provides various services including cable television, home internet service, and telephone service.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

The Hackett Group

JULY 13, 2021

Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. Price Manager improved efficiency of the pricing creation process by 80%, even as it sped up logging of price updates from a lag time of several days to instantaneous recognition.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

JUNE 7, 2023

It also can provide intermediaries with increased bargaining power with insurers, provide cross-selling and up-selling opportunities, and help increase brand and mind share Service offering diversification: Consolidation allows insurance intermediaries to expand and diversify their services and product lines.

Insurance 130

Insurance Shared Services Analytics Marketing 130