31 West

DECEMBER 15, 2024

Is it possible for a call center to function efficiently without professional, well-trained employees? Teach your agents to always go above and beyond for clients, and they will be a constant source of money. Call center managers must now teach their agents sales skills in light of this new reality.

Call Center 130

Call Center Sales Jobbing Customer Service 130

Magellan Solutions

AUGUST 18, 2023

Sales optimization is essential for businesses to flourish in a competitive market. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. We provide readers with the knowledge they need to enhance their sales processes. It goes beyond attaining targets.

Sales 98

Sales Marketing Analytics Automation 98

Perficient Digital Transformation

JUNE 13, 2023

Introduction In today’s competitive business landscape, sales teams face numerous challenges in maximizing their efficiency and productivity. To overcome these obstacles, organizations are turning to advanced technologies to streamline their sales processes and improve customer experiences.

Sales 52

Sales Efficiency Analytics Collaborations 52

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Perficient Digital Transformation

JUNE 1, 2022

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen.

Efficiency 97

Efficiency Co-Sourcing Design Right-Sizing 97

Magellan Solutions

OCTOBER 12, 2022

Decoding the Secret of a Good Sales Call Center Agent? And give them the chance to buy exactly what they need through a sales call center. The profitability of the business depends heavily on the adaptive selling practices of call center agents in a sales call center. . TIPS TO INCREASE SALES CALL CENTER. BE TRUSTWORTHY.

Call Center 75

Call Center Sales Customer Service Outsourcing 75

Premier BPO

OCTOBER 23, 2024

Companies that heavily rely on data and make informed decisions are increasing profits by 93%, boosting sales by 82%, and improving the speed of sales growth by 112%. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

JUNE 27, 2024

The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. For instance, new business divisions may warrant a new sourcing plan. This transformation involves cost-cutting, digitalization, and a focus on core business areas. Reach out to us to learn more.

Banking 147

Banking Outsourcing Service Sales 147

31 West

JUNE 1, 2024

On the other hand, there’s HubSpot, an ideal CRM solution for businesses that want to streamline the four key elements of their operations: sales, marketing, content management, and customer service. First, we have Zendesk, which is packed with an excellent range of customer management features. So, which one is better?

Sales 130

Sales Customer Service Analytics Software 130

Everest Group

APRIL 26, 2024

This shift has made it essential for enterprises to adopt an efficient channel management system. While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Automation Anywhere

AUGUST 24, 2022

The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance. Robotic Process Automation (RPA) has been driving greater efficiency, accuracy, and compliance in finance departments for several years. All of them involve repetitive daily procedures that are primed for automation.

Finance 145

Finance Automation Robotics Process Automation Accounting 145

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

JULY 3, 2024

Read on to discover how supply chain orchestration helps enable operational efficiency, resilience, and adaptability to thrive amid continuous changes and pressures. Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

JULY 31, 2024

When he visits the store the next day, the sales associate has no information about his online cart. Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources.

Retail 162

Retail Automation Analytics Customer Service 162

Groove Technology

MARCH 6, 2023

Without access to accurate, real-time data on everything from inventory levels to sales performance, it can be difficult for retail business owners to make informed decisions about how to optimize their operations, improve customer experiences, and stay ahead of the competition. But that’s not all.

Retail 130

Retail Inventory Management Sales Data Entry 130

31 West

MAY 4, 2024

Starts at $24/month Professional: $80/month Enterprise: $165/month Unlimited: $330/month Einstein 1 Sales: $500/month Key Features :- Sales Cloud : Salesforce Sales Cloud manages all sales operations and customer data in a centralized location. It is much more than customer relationship management software.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Amzur

OCTOBER 10, 2024

Supply chains are intricate networks that connect businesses to their customers, ensuring products and services reach their destinations efficiently and on time. Disruptions can arise from various sources, including: Natural disasters: Earthquakes, hurricanes, floods, etc.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Everest Group

DECEMBER 16, 2022

Everest Group estimates the massive economic value insurance enterprises can generate by tapping their vast data pools to achieve operational efficiency and drive premium growth. Enhancement of operational efficiency. These improvements will lead to value creation across five key areas: Product and experience innovation.

Insurance 130

Insurance Analytics Research Efficiency 130

Premier BPO

NOVEMBER 15, 2024

On average, the cost of a product recall is estimated at $10 million, including direct expenses, legal fees, regulatory fines, and lost sales. Partnering with a strategic co-sourcing partner adept at handling product recalls allows your team to focus on what they do bestdriving growth and leveraging their competitive advantage.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

31 West

JANUARY 11, 2021

It increases sales by as much as 15% and improves customer contentment by 20%. 10 key features Help Desk Software musy have for growth & efficiency. Microsoft Dynamics 365 Customer Service: Image Source: Vimeo. With its AI and ML-driven apps, it comes up with an effective sales and marketing strategy.

Software 130

Software Management Customer Service Sourcing 130

Everest Group

AUGUST 31, 2023

Life sciences enterprises are striving to unlock benefits such as cost optimization, increased productivity, visibility, and efficiency through investments in vital use cases such as digital twins and predictive maintenance.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Perficient Digital Transformation

FEBRUARY 6, 2023

Customer data platform defined CDP – “an enterprise software that collects and unifies data across channels and systems to create a single source of truth for customer data. You can convert this data into gold by integrating data from different systems into one single source of truth – a unique customer identity.

E-Commerce 111

E-Commerce Sourcing Analytics Sales 111

Obobo

JANUARY 24, 2022

In the same way that companies track the revenue generated by their sales and marketing departments, they can also track the cost savings delivered by the finance and procurement departments. As with sales revenues, cost savings are broken down into projected and realised savings. What is The Procurement Savings Tracking Process?

Sales 98

Sales Reduced Costs Finance Sourcing 98

Groove Technology

OCTOBER 21, 2021

Even if the answer is YES, do you want to strengthen your team to ensure the strength needed to efficiently complete development projects? Efficacy.NET development is easier to deploy, coding less, integrating legacy systems, using modern programming language structures to increase work efficiency and save a lot of time. Flexibility.

Service 130

Service Software E-Commerce Manufacturing 130

Groove Technology

OCTOBER 21, 2021

Even if the answer is YES, do you want to strengthen your team to ensure the strength needed to efficiently complete development projects? Efficacy.NET development is easier to deploy, coding less, integrating legacy systems, using modern programming language structures to increase work efficiency and save a lot of time. Flexibility.

Service 130

Service Software E-Commerce Manufacturing 130

Influx

MARCH 11, 2024

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

31 West

APRIL 16, 2024

HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. From sales tracking to lead generation to customer management to other core business operations, HubSpot organizes everything in a single centralized platform. Refer your prospects to the sales team.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Keep reading to learn more about automating CRM data entry services and boosting sales. This can lead to missed opportunities and lost sales.

Data Entry 52

Data Entry Sales Automation Administrative 52

Groove Technology

JANUARY 9, 2023

IoT has become increasingly significant in the retail industry However, integrating a growing number of apps and data sources to automate business processes remains a major challenge for many businesses. Statistics from the 2022 Connectivity Benchmark Report indicate that integration hinders digital transformation for 80% of organizations.

Retail 130

Retail Inventory Management Sourcing Sales 130

Everest Group

OCTOBER 3, 2023

Recognizing that pricing is one of the most important aspects of winning any deal, service providers have created the dedicated function of deal pricing teams to help sales, presales, and solution teams build compelling pricing proposals. This information is continuously refreshed on an annual/bi-annual basis.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Groove Technology

FEBRUARY 9, 2023

To succeed, retailers must integrate a growing number of apps and data sources to automate business processes and create seamless shopping experiences that meet customers’ expectations. This is where technology plays a critical role in differentiating retailers.

Retail 130

Retail Sales Sourcing Cybersecurity 130

Perficient Digital Transformation

JUNE 14, 2024

Importance of Product Data in Driving Sales When you don’t have a storefront and a salesperson to do the talking, your product content has to be rich. However, if incorrect information is disseminated in these channels, your product sales and company reputation are at stake. It’s not just about making a sale but building trust.

Analytics 52

Analytics Sales E-Commerce Retail 52

Groove Technology

OCTOBER 1, 2024

Let's explore two prominent types: Multi-Sourcing Multi-sourcing involves using multiple service providers for different aspects of a business function. Gartner reports that 71% of organizations are considering multi-sourcing strategies.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Premier BPO

MARCH 29, 2023

These are based on my personal trips to Manila, Lahore, numerous town halls, market research, one-on-one sessions, and our sales kick-off earlier this year. Our COO calls this “co-sourcing”. In the months since we’ve been working on bringing these innovations and efficiencies to market.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Obobo

JANUARY 28, 2022

They gained competitive advantage over companies not using these software’s due to the efficiencies and cost savings that these software’s delivered. Since the introduction of the cloud, the number of business solutions available to SMEs has exploded , from the basics of accounting to HR and Sales CRM.

Software 98

Software Reduced Costs Sourcing Efficiency 98

Everest Group

JUNE 16, 2023

Keep an eye out for our LinkedIn Live, The Possibilities for Generative AI in Sourcing. We will also present a blueprint to successfully maximize the value of GAI-enabled solutions. To discuss the future of Generative AI in life sciences, contact Kumar Dhwanit , or Rohit K.

Pharmaceuticals 130

Pharmaceuticals Co-Sourcing Regulations Sales 130