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The Rise of Global Business Services (GBS)

The Global Small Business Blog

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?

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Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar

Everest Group

Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth. Who should attend?

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RPA at Shared Services: What to Automate?

Automation Anywhere

While automation brings efficiency and cost savings across the entire organization, the shared services center (SSC) is in the best position to achieve the maximum benefits from automation. Automation by design Shared services and automation are two sides of the coin. It is by design. They create value together.

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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center? Shared service centers are independent business units of processes, technologies, and people. With shared services, expertise and resources are shared within a company.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Borderless Outsourcing: Accelerating Digital Transformation

Premier BPO

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Together, these enable businesses to unlock operational efficiencies, mitigate risks, and drive sustainable growth when coupled with a tech-enabled outsourcer.

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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.