Everest Group

NOVEMBER 30, 2022

The normative view of change management is that it is situational, triggered by an event. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service and technology providers, and investors.

Global Business Services 130

Global Business Services Research Management Right-Sizing 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

MAY 16, 2023

LINKEDIN LIVE AR-focused Event | How Everest Group Guides Enterprises to Better Decisions May 16, 2023 | 9:30 a.m. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. What questions did the event address? CDT | 10:30 a.m.

Research 130

Research Sourcing Service Global Business Services 130

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

Shared Services 147

Shared Services Service Management Global Business Services 147

Everest Group

JUNE 12, 2024

IST The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. and Robert Weltevredenv, Global Business Services Leader for a lively discussion on strategic, sustainable GBS model implementation.

Global Business Services 130

Global Business Services Service Shared Services 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. LinkedIn Live. March 10, 2022 |.

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023. Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

OCTOBER 19, 2023

LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023. There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

MAY 30, 2024

Event nasscom GCC Conclave 2024 | PROUDLY JOINING AS STRATEGIC PARTNER May 30 and May 31, 2024 Everest Group is excited to attend nasscom GCC Conclave 2024 and will return as a Strategic Partner for the event.

Global Business Services 130

Global Business Services Research Design Marketing 130

Everest Group

JUNE 23, 2022

Register Now for the LinkedIn Live event! Head - Global Business Services. Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space. Rohitashwa Aggarwal. Vice President. Everest Group.

Advisory 130

Advisory Global Business Services Research Service 130

Everest Group

OCTOBER 28, 2021

VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT. This is an invitation-only Everest Group event, exclusively for members. Summary Telecom global business services (GBS) organizations have evolved to incorporate next-gen technology into the organizational infrastructure to enhance their capabilities and improve value-add delivered.

Global Business Services 130

Global Business Services Service 130

Everest Group

OCTOBER 13, 2021

VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT. This is an invitation-only Everest Group event, exclusively for members. In fact, some BFSI GBS organizations have evolved from “participating” to “owning” certain components of enterprises’ service provider sourcing programs. October 13, 2021 |.

Strategic Sourcing 130

Strategic Sourcing Insurance Global Business Services Banking 130

Everest Group

MAY 11, 2023

IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. What questions will the event address? CDT | 1 p.m.

Global Business Services 130

Global Business Services Customer Service Software Marketing 130

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

JULY 20, 2022

Global business services (GBS) is a game. But with another roll of the dice, possibilities abound: Pull for new services. What questions will the event answer for the participants? Global Online Editor. Shared Services & Outsourcing Network. linkedin live. July 20, 2022 |. There are opportunities.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Parul Jain.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

DECEMBER 1, 2022

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. December 1, 2022 |. 8:30 AM EST | 7 PM IST.

Automation 130

Automation Global Business Services Government Collaborations 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.

Global Business Services 173

Global Business Services Accounting Service Management 173

Everest Group

JANUARY 24, 2023

IST Change management is a work in progress for most Global Business Services (GBS) organizations. Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

MARCH 31, 2022

The Russian military action in Ukraine has already significantly impacted thousands of services jobs in this region, but the potential reverberations to nearshore European countries and the larger global services industry could be far more damaging – making it essential to integrate geopolitical risk management in your decision-making now.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery.

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

MAY 8, 2023

Is a delivery network switch a non-event? I’ve been thinking through a challenge that gets almost no airtime but is a fact of life for the majority of maturing GBS organizations—if they always have their fingers on the pulse of the business. It’s a worthwhile goal to aim for a non-event for stakeholders. How do you make it so?

Jobbing 130

Jobbing Flexibility Research Management 130

The Hackett Group

NOVEMBER 9, 2021

magine Peak Performance,” a virtual event with more than 850 registered delegates. The event featured more than 60 speakers, including senior executives from ABB, Albemarle Corporation, Aon plc, Bayer, BHP, bp, Boston Scientific, Engie, HP, Johnson & Johnson, The Lubrizol Corporation, and Takeda Pharmaceuticals International GmbH.

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Automation Anywhere

APRIL 27, 2022

From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service. Traditional banking and financial services firms have been slow to react.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

Everest Group

APRIL 5, 2023

With technology at the core of all business, IT spending is under intense scrutiny, which provokes questions such as: what is the ROI of our investments, are we getting enough value, and how can we make our IT organizations more productive?

Offshoring 130

Offshoring Software Management Service 130

Everest Group

MAY 3, 2024

Conference ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS June 24-25, 2024 Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Global Business Services 130

Global Business Services Shared Services Service 130

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52