Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 64

Service Risk Management Risk Management Cybersecurity 64

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Paysquare

JULY 10, 2023

Navigating the intricacies of payroll management services and abiding by complex regulatory requirements can be daunting for any business. This is where a payroll related statutory compliance service provider steps in – to handle the complexities and ensure compliance with statutory obligations.

Payroll 52

Payroll Service Regulations Right-Sizing 52

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. What Services Does Connectwise Cybersecurity Management Offer?

Cybersecurity 130

Cybersecurity Event Management Reduced Costs Out-Tasking 130

Everest Group

OCTOBER 17, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Healthcare 52

Healthcare Marketing Managed Services Service 52

Capgemini

MAY 24, 2023

SAP RISE has the potential to impact ADM services profoundly. This is a subscription-based service, comprising multiple SAP components that join to form an Intelligent Enterprise with the primary purpose of enabling companies to take full advantage of the power of the Cloud within their core systems.

Service 52

Service Managed Services Out-Tasking Banking 52

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. How can brands leverage communities for personalization?

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Everest Group

MAY 28, 2024

If you missed that event or would like to share it with colleagues, you can find the replay here. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. I hope that you’re off to a good start for 2024!

Retail 52

Retail Healthcare Right-Sizing Research 52

Everest Group

MAY 28, 2024

If you missed that event or would like to share it with colleagues, you can find the replay here. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. I hope that you’re off to a good start for 2024!

Retail 52

Retail Healthcare Right-Sizing Research 52

31 West

DECEMBER 8, 2022

The adoption of these devices has been boosted by IT service desk outsourcing. Instead, you can rely on outsourced IT help desk services , which are more convenient and come with a flat and simple pricing structure. Amazon Web Services (AWS). AWS has the largest number of services compared to other IoT platforms.

Analytics 130

Analytics Software Out-Tasking Service 130

31 West

SEPTEMBER 10, 2022

Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services. You can win the trust of your prospects by familiarizing them with the value of your services.

Marketing 130

Marketing Sales Cybersecurity Engineering 130

Everest Group

OCTOBER 12, 2021

Enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years, according to Everest Group. With incumbent application management service (AMS) providers unable to drive more value, enterprises are willing to work with challengers.

Sourcing 52

Sourcing Management Service Engineering 52

Everest Group

OCTOBER 19, 2023

Surging inflation, the recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, have increased enterprises’ openness to leverage third-party service provider support for their finance functions.

Finance 64

Finance Accounting Outsourcing Advisory 64

Perficient Digital Transformation

SEPTEMBER 30, 2022

The CloudWatch service allows you to collect and track metrics, monitor log files, set alarms, and automatically react to changes in AWS resources. It is possible to get statistics based on metrics that Amazon services (EC2, RDS, etc.) Alarm action can be configured to perform an action on the AWS service (start/stop/terminate).

Administrative 69

Administrative Service Sourcing Managed Services 69

Everest Group

AUGUST 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Automation 52

Automation Managed Services Analytics Research 52

Perficient Digital Transformation

MAY 30, 2023

In this technical blog post, we will explore the limitations of Databricks regarding synchronous updates, introduce the pattern of “Simulating Synchronous Operations with Asynchronous Code,” and compare it with the widely adopted event-driven architecture. The events are then published to a message broker or event bus.

Analytics 59

Analytics Engineering Service Sourcing 59

Perficient Digital Transformation

AUGUST 4, 2024

Whether implementing Azure services, Office 365, or Dynamics 365, CSPs provide expert guidance to ensure that businesses leverage the right tools for their unique circumstances. CSPs provide various subscription & procurement models, allowing businesses to scale their services up or down as per demand.

Right-Sizing 52

Right-Sizing Streamline Operations Flexibility Regulations 52

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Many service providers demonstrated high-value client transformation case studies during keynote sessions, round tables, and in expo booths.

Right-Sizing 69

Right-Sizing Collaborations Service Marketing 69

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

Everest Group

OCTOBER 2, 2023

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.

Business Process Outsourcing 59

Business Process Outsourcing Manufacturing Healthcare Regulations 59

Everest Group

SEPTEMBER 27, 2024

Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges. LEARN MORE ABOUT Top Service Providers As we look forward to 2024-25, there is cautious optimism for the UK economy.

Impact Sourcing 52

Impact Sourcing Marketing Government Jobbing 52

31 West

JUNE 29, 2023

Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural disasters, hardware failures, or cyberattacks. This shift reduces costs and makes budgeting and prediction more manageable for businesses.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

Everest Group

NOVEMBER 10, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Payroll 64

Payroll Insurance Finance Outsourcing 64

Amzur

SEPTEMBER 13, 2024

Held in Las Vegas, the event gathered thousands of NetSuite users, partners, and industry experts, all eager to explore the newest trends and advancements in cloud-based business management. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 72

Analytics Advisory Streamline Operations Automation 72

31 West

DECEMBER 1, 2022

Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. ServiceNow has applications and modules that go beyond IT services.

Finance 130

Finance Risk Management Risk Management Software 130

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 52

Supply Chain Management Streamline Operations Research Marketing 52

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. Contract terms and conditions : Service levels, service credits, and penalties can have a major impact on pricing without enterprise procurement realizing it.

Outsourcing 52

Outsourcing E-Commerce Service Advisory 52

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Everest Group

OCTOBER 19, 2023

Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. LEARN MORE ABOUT Top Service Providers

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Perficient Digital Transformation

MAY 16, 2022

This virtual workshop will help transform your thinking around designing contact centers that engage customers through the Five Pillars of Effective Customer Engagement: Customer Support, Analytics, Customer Relationship Management, Knowledge Base, and Self-Service. Register Now! Learn More!

Design 69

Design Analytics Customer Support Managed Services 69

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Magellan Solutions

SEPTEMBER 20, 2021

Here is our answer to some Qs about Survey Processing Services. Outsourcing Outbound Survey Processing Services. So in this article, we compiled all of the most common questions we received about Survey Processing Services. What is Survey Data Processing Services ? Event Surveys. We understand the struggle.

Call Center 52

Call Center Service Outsourcing Out-Tasking 52

31 West

MARCH 7, 2023

IT Service Management The scalable and customizable ITSM tool of ServiceNow is categorized into different packages, each packed with unique features that grow with your business. Its advanced incident management functionality supports intelligent ticket routing. This saves you time in managing tickets manually.

Software 130

Software Out-Tasking Automation Management 130

Everest Group

JUNE 9, 2023

Learn More Events Key Issues for 2023: Rise Above Economic Uncertainty and Succeed Learn More Blog How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Outsourcing 52

Outsourcing Government Marketing Research 52

Perficient Digital Transformation

JUNE 5, 2023

Did you know that Ascend is where the Oracle user community comes together to share and learn through hundreds of education sessions, panels and networking events? As the driving force behind our managed services practice, Crystal said she’s really looking forward to engaging with our customers in-person at the show.

Managed Services 59

Managed Services Management Service Analytics 59

Perficient Digital Transformation

NOVEMBER 8, 2023

A CMDB enables you to comprehend the implications for your business, such as understanding the impact on business services if a specific server experiences downtime or is organization-compliant with regulatory requirements. Do you have Service Mapping and CMDB alignment on your roadmap?

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52