Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

OCTOBER 12, 2021

Enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years, according to Everest Group. With incumbent application management service (AMS) providers unable to drive more value, enterprises are willing to work with challengers.

Sourcing 130

Sourcing Management Service Engineering 130

31 West

AUGUST 25, 2022

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses. Some of the widely used managed IT support include cloud-based storage, remote monitoring , server maintenance, etc.

Management 130

Management Service Cybersecurity Out-Tasking 130

Everest Group

OCTOBER 19, 2023

Surging inflation, the recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, have increased enterprises’ openness to leverage third-party service provider support for their finance functions.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. How can brands leverage communities for personalization?

Service 130

Service Co-Sourcing Marketing Out-Tasking 130

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Many service providers demonstrated high-value client transformation case studies during keynote sessions, round tables, and in expo booths.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. Contract terms and conditions : Service levels, service credits, and penalties can have a major impact on pricing without enterprise procurement realizing it.

Outsourcing 130

Outsourcing E-Commerce Service Advisory 130

Everest Group

OCTOBER 2, 2023

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 130

Outsourcing Co-Sourcing BPO Global Outsourcing 130

Everest Group

NOVEMBER 10, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Payroll 162

Payroll Insurance Finance Outsourcing 162

Everest Group

AUGUST 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

MAY 28, 2024

If you missed that event or would like to share it with colleagues, you can find the replay here. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. I hope that you’re off to a good start for 2024!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

If you missed that event or would like to share it with colleagues, you can find the replay here. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. I hope that you’re off to a good start for 2024!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

OCTOBER 19, 2023

Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work. LEARN MORE ABOUT Top Service Providers

Nearshoring 147

Nearshoring Marketing Offshoring Information Technology 147

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

JUNE 9, 2023

Learn More Events Key Issues for 2023: Rise Above Economic Uncertainty and Succeed Learn More Blog How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Outsourcing 130

Outsourcing Government Research Marketing 130

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI. LEARN MORE ABOUT Top Service Providers

Engineering 130

Engineering Outsourcing Retail Banking 130

Everest Group

SEPTEMBER 27, 2024

Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges. LEARN MORE ABOUT Top Service Providers As we look forward to 2024-25, there is cautious optimism for the UK economy.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. What Services Does Connectwise Cybersecurity Management Offer?

Cybersecurity 130

Cybersecurity Event Management Out-Tasking Reduced Costs 130

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

31 West

DECEMBER 8, 2022

The adoption of these devices has been boosted by IT service desk outsourcing. Instead, you can rely on outsourced IT help desk services , which are more convenient and come with a flat and simple pricing structure. Amazon Web Services (AWS). AWS has the largest number of services compared to other IoT platforms.

Analytics 130

Analytics Software Out-Tasking Service 130

31 West

SEPTEMBER 10, 2022

Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services. You can win the trust of your prospects by familiarizing them with the value of your services.

Marketing 130

Marketing Sales Cybersecurity Engineering 130

Everest Group

MAY 8, 2023

Is a delivery network switch a non-event? Why mount a full-fledged change management initiative when moving bill paying from one location to another should be a non-event? It’s a worthwhile goal to aim for a non-event for stakeholders. How do you make it so? Ergo, the duck as an analogy. Be prepared, people.

Jobbing 130

Jobbing Flexibility Research Outsourcing 130

Premier BPO

MAY 17, 2023

At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products. For example, we provide services to a software publisher of productivity software. Here are a few examples of how we do it: 1.Personalized

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Everest Group

MAY 27, 2022

But RFPs still have life left to get the best pricing when comparing similar commodity services. In seeking proposals for services, no perfect model exists for finding the best solution and balancing cost, quality, and risk. The RFP is seen as a very robust and traceable way to conduct a procurement event.

Outsourcing 130

Outsourcing Sourcing Strategic Sourcing Flexibility 130

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

31 West

DECEMBER 1, 2022

Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. ServiceNow has applications and modules that go beyond IT services.

Finance 130

Finance Risk Management Risk Management Software 130

31 West

JUNE 29, 2023

Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural disasters, hardware failures, or cyberattacks. This shift reduces costs and makes budgeting and prediction more manageable for businesses.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

31 West

JULY 1, 2022

A Managed Service Provider (MSPs) uses RMM software to remotely monitor clients’ networks, endpoints, and devices. Automated Patch Management : Remote installation of regular security updates, and quality updates throughout the system and ensure that the emergency patches are dispersed quickly. N-able RMM.

Software 130

Software Automation Out-Tasking Right-Sizing 130

31 West

MARCH 7, 2023

IT Service Management The scalable and customizable ITSM tool of ServiceNow is categorized into different packages, each packed with unique features that grow with your business. Its advanced incident management functionality supports intelligent ticket routing. This saves you time in managing tickets manually.

Software 130

Software Out-Tasking Automation Management 130

Perficient Digital Transformation

JUNE 7, 2022

Azure Databricks: Azure Databricks is a data analytics platform optimized for the Microsoft Azure cloud services platform. In a big data pipeline, the data is ingested into Azure cloud through Azure Data Factory in batches, or streamed near real-time using Apache Kafka, Event Hub or IoT Hub. Databricks Machine Learning.

Right-Sizing 138

Right-Sizing Analytics Engineering Out-Tasking 138

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. ” Facing various internal and external disruptions, BFSI enterprises struggle with difficult questions.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Perficient Digital Transformation

SEPTEMBER 30, 2022

The CloudWatch service allows you to collect and track metrics, monitor log files, set alarms, and automatically react to changes in AWS resources. It is possible to get statistics based on metrics that Amazon services (EC2, RDS, etc.) Alarm action can be configured to perform an action on the AWS service (start/stop/terminate).

Administrative 69

Administrative Service Sourcing Managed Services 69

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service BPO IT Outsourcing 52

Groove Technology

MAY 12, 2022

Offshore Development Services. Groove is an offshore and outsourcing development company that offers full-cycle offshore services such as requirements gathering and analysis, custom software solution development, architecture, UI/UX design , QA, testing, remote administration, maintenance, and support. Product development.

Offshoring 130

Offshoring E-Commerce Out-Tasking Engineering 130

Amzur

SEPTEMBER 13, 2024

Held in Las Vegas, the event gathered thousands of NetSuite users, partners, and industry experts, all eager to explore the newest trends and advancements in cloud-based business management. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 98

Analytics Advisory Streamline Operations Automation 98

Magellan Solutions

JANUARY 12, 2018

It is a big part of the society and affects how people buy goods and services. Moreover, according to the American Marketing Association, merchandising is more than selling goods and services; it is the planning and marketing of the goods and services at “right place, at the right time, in the right quantities, and at the right price.”

Service 60

Service Retail Sales Out-Tasking 60