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What Is Back Office and Front Office in Business Process Outsourcing?

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Each has its benefits, but the idea of having an externalized team immerse themselves in your company culture and act as your extended team remains the same. That is why these types of roles require excellent communication skills, product/service knowledge, and an in-depth understanding of what the consumer wants.

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4 Ways Hybrid Work Can Solve Talent Challenges

Premier BPO

When ways of working are changing and managing remote workers is not a core competency, business leaders can turn to options such as outsourcing to a co-sourcing partner. Outsourced onshore or offshore workers serve as an extended team, fitting in seamlessly with the new hybrid work environment.