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Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to externalserviceproviders.
Recruitment Process Outsourcing (RPO) Recruitment process outsourcing involves hiring an externalserviceprovider to manage the entire recruitment process for IT positions. This includes sourcing candidates, screening resumes, conducting interviews, and managing the offer process.
BPO companies can utilise AI to gather information on behaviour, preferences, and retention rates to improve the quality of customer services. Focus On Omnichannel Customer Services. Source: Freepik. Cloud-Based Services. Source: Freepik. Automation significantly increases BPO services. Source: Freepik.
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