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Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to externalserviceproviders. According to a report by Grand View Research, the global KPO market is expected to reach $124.29 billion by 2025.
The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer ServiceOutsourcing?
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