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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

Let’s dive deeper into what eCommerce customer service outsourcing entails and why it’s a smart move for your business. What is eCommerce Customer Service Outsourcing? eCommerce customer service outsourcing involves delegating customer support tasks to external service providers.

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Decoding BPO vs. KPO: Choosing the Right Outsourcing Model for Your Business

NoonDalton

BPO involves delegating non-primary, repetitive, or administrative tasks to external service providers. The goal of BPO is to enhance efficiency by enabling businesses to offload routine operations such as customer support, payroll processing, data entry, and IT support to third-party providers who specialize in these functions.

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