Remove Flexibility Remove Impact Sourcing Remove Reduced Costs
article thumbnail

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

I strongly believe that CXM service providers can thrive in this new market but need to embrace a new reality, which includes working hard in a number of areas. Humans, supported by and, where possible, improved by technology, are the type of solutions customers are demanding.

article thumbnail

BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

Impact sourcing is a socially conscious business practice where companies intentionally employ individuals from disadvantaged backgrounds, harnessing talent from communities with persistently high unemployment and limited career options. Recessionary fears. Fears of recession and economic downturn loom, but we’ve been here before.

BPO 52