The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
Global Business Services Related Topics 
Does Your Global Business Services Function Add Value?
The Global Small Business Blog
FEBRUARY 23, 2024
©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite.
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Trending Sources
The Great Debate: Global Business Services Versus Outsourcing | Blog
Everest Group
APRIL 9, 2024
Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Reach out to us to learn more. If so, you will relate to this.
Preparing global business services for the next normal
McKinsey and Company
OCTOBER 15, 2021
Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.
Why 3 out of 5 Global Business Service Operations are Actively Outsourcing
NoonDalton
FEBRUARY 13, 2023
Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated.
Will India’s Permanent Establishment Tax Disrupt the Global Business Service Landscape? | Blog
Everest Group
MAY 21, 2024
As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.
12 Steps to Effective Change Management in Global Business Services | Blog
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.
The Conference Board’s Global Business Services Conference | Event
Everest Group
OCTOBER 27, 2022
The Conference Board's Global Business Services Conference. Everest Group is a lead sponsor of The Conference Board’s renowned Global Business Services Conference, which is scheduled to be held in New York on October 27-28, 2022. In-person event. October 27 - 28, 2022 |.
Taking Global Business Services to the Next Level
AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) HR, IT, Finance, etc.)
Moving from Shared Services to Global Business Services
AH Anderson Consulting
JUNE 22, 2016
Global Business Services (GBS). GBS is an operating model defined slightly differently depending on which company or consultant you speak with, but they will all agree on the need for these five elements: 1) Multi-Functional – spans multiple functions, businesses, and locations across a common service delivery framework.
The Rise of Global Business Services: The Future of Shared Services
Zinnov
OCTOBER 20, 2023
The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.
Everest Group Publishes 2023 Rating of Top Global Business Services Employers
Everest Group
JULY 6, 2023
Sixty companies across India, Philippines, and Poland recognized as Top GBS employers DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland.
Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable
Everest Group
JANUARY 27, 2023
EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?
SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler
Chazey Partners
MAY 22, 2018
Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».
The Importance of Strategy and Governance for Global Business Services
AH Anderson Consulting
AUGUST 7, 2016
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.
Beyond Traditional Shared Services – Global Business Services
Chazey Partners
NOVEMBER 6, 2018
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».
The Golden Path: How Indian Finance COEs are Transforming Global Business Services
Zinnov
AUGUST 28, 2023
Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation.
Everest Group Publishes Inaugural Ranking of Top Global Business Services Employers | Press Release
Everest Group
AUGUST 30, 2022
DALLAS, August 30, 2022 — Everest Group today released the results of its inaugural ranking of top Global Business Services (GBS) employers across India, The Philippines and Poland. Mondelez, Microsoft and SAP among Top GBS Employers across India, The Philippines and Poland.
Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog
Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.
The Top GBS Employers™ in India, The Philippines, and Poland – Discover Why They Are the Top Global Business Services Companies for Talent | Blog
Everest Group
AUGUST 30, 2022
Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.
Meet the Expert- Kathleen Terjesen, Head, Global Business Services, Bose
Neo Group
OCTOBER 14, 2021
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Meet the Expert- Steve Rudderham, Head of Global Business Services, AkzoNobel
Neo Group
OCTOBER 13, 2021
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New Everest Group Research on Change Management Reveals the Huge Chasm Between ‘We Should’ and ‘We Do’ in Global Business Services Centers
Everest Group
NOVEMBER 30, 2022
Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. .
Conversations with Leaders – Episode 10 | LinkedIn Live
Everest Group
JUNE 12, 2024
IST The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. and Robert Weltevredenv, Global Business Services Leader for a lively discussion on strategic, sustainable GBS model implementation.
The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar
Everest Group
NOVEMBER 28, 2023
IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.
Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar
Everest Group
FEBRUARY 13, 2024
IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.
The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges | LinkedIn Live
Everest Group
NOVEMBER 1, 2023
As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.
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Data-driven Productivity: Unlocking Sustainable Growth in GBS Organizations
Zinnov
SEPTEMBER 17, 2024
Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. In this evolving landscape, productivity has transcended its traditional boundaries.
The Road to GBS/GCC Leadership: Perspectives from Executive Search | LinkedIn Live
Everest Group
OCTOBER 19, 2023
There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.
Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar
Everest Group
NOVEMBER 19, 2024
GBS heads GCC heads Shared services leaders IT/BP department heads Global sourcing managers CIOs CTOs Anish Agarwal Vice President Rohitashwa Aggarwal Partner Shivi Pandey Practice Director Related Content: GBS Executive Insights: Key Issues for 2024 | Report Global Business Services (GBS) State of the Market 2023: Onward and Upward | Report Another (..)
The Hackett Group Announces Third Quarter 2021 Results
The Hackett Group
NOVEMBER 9, 2021
Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.
Life Sciences GBS Organizations Are Increasingly Mature Across the Value Chain | Market Insights™
Everest Group
NOVEMBER 4, 2024
Life Sciences Global Business Services (GBS) organizations are achieving higher maturity across the entire value chain, enhancing capabilities.
Managing the GBS Hybrid Resourcing Model – Break Free from Habit or Fall Behind | Blog
Everest Group
JULY 26, 2024
Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.
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2024 Guide: Why UiPath Ranked as The Best Automation Platform for RPA
V-Soft Consulting
MARCH 8, 2024
The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.
Why GBS Change Management is the Key to Added Value and ROI | Webinar
Everest Group
JANUARY 24, 2023
IST Change management is a work in progress for most Global Business Services (GBS) organizations. Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.
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Positioning GCCs for Success: Drive Superior Value and Advance Business Impact | In-person Roundtable
Everest Group
SEPTEMBER 29, 2023
INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.
Conversations with Leaders – Episode 2 | LinkedIn Live
Everest Group
JUNE 23, 2022
Head - Global Business Services. Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space. Register Now for the LinkedIn Live event! Rohitashwa Aggarwal. Vice President. Everest Group.
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Everest Group Announces ‘Everest Group Engage’ Global Conference, Launches Events Unit Headed by Veteran Conference Organizer Mark Fissell
Everest Group
JANUARY 24, 2024
The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”
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Hackett: 2023 Brings Increasing Cost for HR But Greater Business Impact
The Hackett Group
SEPTEMBER 28, 2023
They have streamlined the day-to-day transactional elements of their operations, and through systematic use of global business services and process automation have freed up an additional 12% of their teams’ efforts to focus on value-added activities.
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Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar
Everest Group
JUNE 13, 2023
GBS site leaders GBS strategy leaders Heads of human resources Heads of talent acquisition Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Rajeev Bhardwaj Vice President & Chief Human Resources Officer Sun Life Asia Service Centres David Palmieri Managing Director, Head of Global Business Services Experian (..)
4Cs to Successfully Attain Business Agility in GBS Organizations
Everest Group
APRIL 26, 2022
Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working.
Why All the Hype around RPA?
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.
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