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GlobalBusinessServices (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.
This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.
Case #1: Assisted a top 10 service provider in identification of GlobalBusinessService / captive targets for acquisition/carve-outs. The focus service delivery groups were digital (software engineering, analytics etc.) and operations (European language requirements).
Enterprises in North America and Europe are facing a stark reality: their onshore and nearshore labor pool has 2.4 The same is true for Nearshore Europe (e.g., in GlobalBusinessServices, 6.7% million fewer employees than they’ve had access to before,” said Michel Janssen, chief research officer for Everest Group.
The Russian military action in Ukraine has already significantly impacted thousands of services jobs in this region, but the potential reverberations to nearshore European countries and the larger globalservices industry could be far more damaging – making it essential to integrate geopolitical risk management in your decision-making now.
Setups of GlobalBusinessServices centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.
Ireland: Global companies are selecting Ireland for a mix of IT, Business Process (BP), and ER&D services, with most of the activity driven by technology firms, primarily to set up ER&D centers and digital CoEs across areas such as AI, cloud, and analytics. Choosing the best-fit technology services delivery location.
In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their globalservices budgets in the coming year.
In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions.
Chuy brings more than 20 years of experience in Shared Services, IT Delivery and Nearshoreservice center operations. Most recently, Chuy was the Director of GlobalBusinessServices at Herbalife at which he led the launch of the RPA Program using UiPath software, including the set-up of the global Center of Expertise.)
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