Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 25, 2023

Lost in the web of tasks and demands, the art of connection slipped from their hands. While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Robotic Process Automation (RPA) uses software that imitates the activity of a person in executing a task within a work process. maybe at its most rapid pace in history! Benefit & Value.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52