Everest Group

NOVEMBER 1, 2023

As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

OCTOBER 19, 2023

There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.

Global Business Services 173

Global Business Services Accounting Service Management 173

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Service 147

Service Sourcing Outsourcing Marketing 147

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Improvement Areas.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Everest Group

JUNE 13, 2023

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

ScaleHub

MAY 18, 2022

ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

Everest Group

OCTOBER 28, 2021

Summary Telecom global business services (GBS) organizations have evolved to incorporate next-gen technology into the organizational infrastructure to enhance their capabilities and improve value-add delivered. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Global Business Services 130

Global Business Services Service 130

Everest Group

OCTOBER 13, 2021

Summary Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery. Aditi Bansal. Senior Analyst. Vivek Bhatia.

Strategic Sourcing 130

Strategic Sourcing Insurance Global Business Services Banking 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

JULY 20, 2022

Global business services (GBS) is a game. But with another roll of the dice, possibilities abound: Pull for new services. What is ophidiophobia, and which of the presenters have it? Global Online Editor. Shared Services & Outsourcing Network. linkedin live. July 20, 2022 |. Supply chain improves.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Everest Group

MAY 11, 2023

IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service. CDT | 1 p.m. BST | 2 p.m. CET | 5:30 p.m.

Global Business Services 130

Global Business Services Customer Service Software Marketing 130

Everest Group

DECEMBER 1, 2022

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. Participation is limited to enterprise leaders (no service providers). December 1, 2022 |. Anil Vijayan.

Automation 130

Automation Global Business Services Government Collaborations 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

JANUARY 26, 2022

Register for LinkedIn Live Video Presentation. Everest Group experts will share their recommendations in a live video presentation on LinkedIn on Thursday, January 27, at 9am EST. “Now is the Time to Refresh Your Global Talent Strategy: Could Africa be the Next Great Talent Pool?” in Global Business Services, 6.7%

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

DECEMBER 8, 2023

Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

MAY 3, 2024

Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS. Conference ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS June 24-25, 2024 Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany.

Global Business Services 130

Global Business Services Shared Services Service 130

The Hackett Group

NOVEMBER 9, 2021

Pro forma information is a non-GAAP financial presentation provided to enhance the understanding of the Company’s financial performance and is reconciled to the Company’s GAAP information in the accompanying tables. In addition, The Hackett Group will also be webcasting this conference call live through the StreetEvents.com service.

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

The Hackett Group

SEPTEMBER 28, 2023

They have streamlined the day-to-day transactional elements of their operations, and through systematic use of global business services and process automation have freed up an additional 12% of their teams’ efforts to focus on value-added activities.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

JULY 6, 2023

The webinar presents a unique opportunity to develop a top employer brand perspective amidst economic slowdown and ongoing layoffs. What questions will the webinar answer for the participants?

Human Resources 130

Human Resources Global Business Services Shared Services Service 130

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging. The state of GBS change management is a conundrum 4.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. In this evolving landscape, productivity has transcended its traditional boundaries.

Global Business Services 52

Global Business Services Government Research Collaborations 52

The Hackett Group

MARCH 16, 2023

The Hackett Group’s 2023 Key Issues research is based on results gathered from more than 350 executives in finance, procurement, supply chain, human resources, information technology, and global business services at a global set of midsized and large enterprises. About The Hackett Group The Hackett Group, Inc.

Advisory 98

Advisory Research Analytics Human Resources 98

The Hackett Group

MARCH 14, 2023

The Hackett Group’s 2023 Key Issues research series is based on results gathered from more than 350 executives in finance, procurement, supply chain, human resources, information technology, and global business services at a global set of midsized and large enterprises. About The Hackett Group The Hackett Group, Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

The Hackett Group

MARCH 23, 2023

The Hackett Group’s 2023 Key Issues research series is based on results gathered from more than 350 executives in finance, procurement, supply chain, HR, information technology, and global business services at a global set of midsized and large enterprises. About The Hackett Group The Hackett Group, Inc.

Research 98

Research Advisory Human Resources Analytics 98

The Hackett Group

SEPTEMBER 24, 2024

The 2024 Digital Award winners and their win categories are: 3M (Order-to-Cash), MTN Group (Source-to-Purchase), IBM (Plan-to-Results), CMA CGM (Market-to-Opportunity), Johnson & Johnson (J&J) (Global Business Services – Service Desk), Intermountain Health (Talent Acquisition), WNS (Talent Management), and Micron Technology, Inc.

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

The Hackett Group

DECEMBER 7, 2023

Statements including without limitation, words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” seeks,” “estimates,” or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward-looking statements.

Advisory 64

Advisory Human Resources Research Global Business Services 64

The Hackett Group

FEBRUARY 13, 2024

Many finance leaders also see an opportunity for using Gen AI in business performance support, including amplified analytics, intelligent task automation, conversational agents for service requests and natural language processing for translation of narratives. About The Hackett Group The Hackett Group, Inc.

Finance 59

Finance Robotics Process Automation Reduced Costs Research 59

The Hackett Group

FEBRUARY 16, 2024

The Hackett Group’s 2024 Key Issues research is based on results gathered from more than 375 executives in finance, procurement, supply chain, human resources, information technology, and global business services at a global set of midsized and large enterprises. About The Hackett Group The Hackett Group, Inc.

Advisory 59

Advisory Research Analytics Risk Management 59

The Hackett Group

AUGUST 10, 2021

Pro forma information is a non-GAAP financial presentation provided to enhance the understanding of the Company’s financial performance and is reconciled to the Company’s GAAP information in the accompanying tables. In addition, The Hackett Group will also be webcasting this conference call live through the StreetEvents.com service.

Research 52

Research Analytics Sales Finance 52

Zinnov

MAY 22, 2024

GCCs also pay over 20% higher compensation on average, compared to Tech Services companies. The Next Chapter in India’s GCC Story: Integrated Global Organizations We believe that by 2030, India Global Capability Centers (GCCs) will cease to exist in their current form. Over 60% of the top STEM graduates join GCCs.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59