The Rise of Global Business Services (GBS)
The Global Small Business Blog
OCTOBER 25, 2023
©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?
Global Business Services Service Shared Services 
Preparing global business services for the next normal
McKinsey and Company
OCTOBER 15, 2021
Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.
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Trending Sources
Moving from Shared Services to Global Business Services
AH Anderson Consulting
JUNE 22, 2016
The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. So, what is GBS?
The Great Debate: Global Business Services Versus Outsourcing | Blog
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.
The Rise of Global Business Services: The Future of Shared Services
Zinnov
OCTOBER 20, 2023
” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.
Why 3 out of 5 Global Business Service Operations are Actively Outsourcing
NoonDalton
FEBRUARY 13, 2023
Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.
Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable
Everest Group
JANUARY 27, 2023
EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?
Beyond Traditional Shared Services – Global Business Services
Chazey Partners
NOVEMBER 6, 2018
Over the past few years, as Shared Services management thinking as well as the awareness of the value of data analytics has evolved, there is … Beyond Traditional Shared Services – Global Business Services Read More ».
Shared Services Trends in 2021: State of Global Shared Services Report
Chazey Partners
JANUARY 26, 2021
The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
Shared Services Trends in 2021: State of Global Shared Services Report
Chazey Partners
JANUARY 26, 2021
JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ».
Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report
Chazey Partners
APRIL 14, 2019
APRIL 14, 2019 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), and the … Chazey Partners and Shared Services & Outsourcing Network Publish State of Global Shared Services Report Read More ».
Will India’s Permanent Establishment Tax Disrupt the Global Business Service Landscape? | Blog
Everest Group
MAY 21, 2024
As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.
Taking Global Business Services to the Next Level
AH Anderson Consulting
JUNE 30, 2016
For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) Improvement Areas.
12 Steps to Effective Change Management in Global Business Services | Blog
Everest Group
OCTOBER 23, 2023
Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.
SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler
Chazey Partners
MAY 22, 2018
Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ».
The Importance of Strategy and Governance for Global Business Services
AH Anderson Consulting
AUGUST 7, 2016
Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). It enables functional resources (i.e., HR, IT, Finance, etc.)
External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum
Everest Group
MARCH 20, 2023
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.
ScaleHub to present at the Outsourcing & Shared Services Germany Forum in Berlin
ScaleHub
MAY 18, 2022
ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!
The Golden Path: How Indian Finance COEs are Transforming Global Business Services
Zinnov
AUGUST 28, 2023
The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. VIEW Report DOWNLOAD THE REPORT
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Premier BPO
MARCH 29, 2023
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.
Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog
Everest Group
MARCH 23, 2022
2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.
The Top GBS Employers™ in India, The Philippines, and Poland – Discover Why They Are the Top Global Business Services Companies for Talent | Blog
Everest Group
AUGUST 30, 2022
Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.
Mapping the Next: Key Priorities for 2025 | Webinar
Everest Group
DECEMBER 10, 2024
Our experts will also discuss critical global services decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. What are the trends that will shape the global services market in 2025?
Europe and UK&I IT Services Outlook 2025 | Webinar
Everest Group
JANUARY 8, 2025
With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. What are the trends that will shape the IT services market in 2025? What is the Europe and UK&I IT services market outlook for 2025?
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The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar
Everest Group
NOVEMBER 28, 2023
IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.
How to Manage the Ukraine-Russia Impact on Service Delivery | LinkedIn Live
Everest Group
MARCH 10, 2022
How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief. LinkedIn Live. March 10, 2022 |.
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New Everest Group Study Highlights Egypt’s Prospects as a Global Services Hub
Everest Group
JULY 30, 2024
DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.
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Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar
Everest Group
FEBRUARY 13, 2024
IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.
Redefine your business operations with an award-winning service provider
Capgemini
APRIL 11, 2023
As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs? Capgemini is a winner!
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The Talent Market’s Tight but the Candidate’s Not Right | Blog
Everest Group
NOVEMBER 10, 2023
I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?
Everest Group Announces ‘Everest Group Engage’ Global Conference, Launches Events Unit Headed by Veteran Conference Organizer Mark Fissell
Everest Group
JANUARY 24, 2024
Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research.
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Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar
Everest Group
NOVEMBER 19, 2024
What are the opportunities for GBS organizations in 2025? Who should attend?
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023
Everest Group
JUNE 7, 2023
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.
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Global Services Market Update: Leveraging Providers for GIC Success | Webinar
Everest Group
SEPTEMBER 24, 2024
Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?
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Why All the Hype around RPA?
AH Anderson Consulting
JANUARY 17, 2017
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 – North America, EMEA, and Asia Pacific
Everest Group
AUGUST 7, 2024
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.
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Key Issues 2023: Assessing the Global Services Industry’s Performance Against Expectations | Blog
Everest Group
OCTOBER 20, 2023
The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.
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Conversations with Leaders – Episode 10 | LinkedIn Live
Everest Group
JUNE 12, 2024
IST The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. and Robert Weltevredenv, Global Business Services Leader for a lively discussion on strategic, sustainable GBS model implementation.
One of the Best Strategic Business Decisions: Outsourcing
Premier BPO
JUNE 7, 2024
Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.
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The top 5 trends shaping the SSO space right now!
Intelligent Sourcing
AUGUST 8, 2022
There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].
Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 | Webinar
Everest Group
MARCH 12, 2024
Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.
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How GBS Organizations Can Help CEOs with Cost Optimization and Future-proofing Their Talent Strategy | Blog
Everest Group
APRIL 17, 2023
Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.
Scaling Intelligent Automation: Can It Solve the Talent War? | Webinar
Everest Group
OCTOBER 19, 2021
A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. What are the emerging talent models for successful IA programs? Who should attend?
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Egypt’s Global Services Value Proposition | Market Insights™
Everest Group
JULY 3, 2024
Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.
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