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Global Trends in Government Innovation 2024 (Released 12/16/24)

The Global Small Business Blog

iStock/metamorworks The report, Global Trends in Government Innovation 2024 , analyzes nearly 800 case studies from 83 countries and identifies five critical trends in government innovation that are reshaping public services. The report will be released December 16, 2024. Check back here. Abstract available now here.

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Let’s Discover The State Of Customer Obsession In Government

Forrester Digital Transformation

Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. Most government organizations want to be more customer obsessed.

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Dubai Government's $136 Million SME Push to Help Small Businesses Globalize

The Global Small Business Blog

©iStock/IR_Stone The Dubai government’s $136 million SME push to help small business to globalize will trigger an immediate influx of entrepreneurs and top talents from around the world to either expand or set up new businesses in the emirate, before taking them global, because of the inclusivity of the initiative, experts and industry players said. (..)

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Meet The New Analyst Focusing On Master Data Management, Data Governance and Data Quality: Jayesh Chaurasia

Forrester Digital Transformation

Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

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How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.

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Step Up Your Governance Game With Our Information Security Steering Committee Charter Template

Forrester Digital Transformation

We’ve said it many times: security matters, and security leaders have more influence and access to boards and senior executives than ever. Thanks to external forces like ransomware attacks, evolving security and privacy legislation, and existential loss of cyber insurance dread, they get it at the top.

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API Governance Shouldn’t Be A Four-Letter Word

Forrester Digital Transformation

While doing interviews for my report, Centralized API Governance Considered Harmful, one interviewee was surprised that I wanted to discuss governance because many of their clients view it as a curse. I’ve had clients ask for presentations but been warned not to utter the words “API governance.”