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Building the Right Business Model and Capabilities with Effective Database Management

Premier BPO

Aligning Database Management with Business Objectives Building an effective business model involves aligning data management to core business objectives. Database management is fundamental to ensuring data is secure, accessible, and consistently reliable across business units.

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Let’s Discover The State Of Customer Obsession In Government

Forrester Digital Transformation

Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. Most government organizations want to be more customer obsessed.

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Meet The New Analyst Focusing On Master Data Management, Data Governance and Data Quality: Jayesh Chaurasia

Forrester Digital Transformation

Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

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Geo-Specific Insights and Emerging Trends in Global Wealth Management: How Technology Providers Are Transforming the Global Landscape

Everest Group

The global wealth management industry is undergoing a seismic shift, as regional nuances increasingly shape market strategies. North America Focus on digital innovation and high-net-worth individuals (HNWI) North America continues to dominate the global wealth management market, driven by its mature client base and an emphasis on HNWIs.

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How to Overcome the Pain Points of Your CRM

The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date.

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The President’s New Management Agenda Has A Clear Approach To Strengthen Customer Experience (CX)

Forrester Digital Transformation

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

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The Role of Database Management in Becoming a Data-Driven Organization

Premier BPO

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.