Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., Nearshore and offshore growth. expect nearshore and offshore growth to continue. Social impact outsourcing.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. Read more in Nearshore Americas.

Impact Sourcing 52

Impact Sourcing Nearshoring Outsourcing Sourcing 52

Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. Read more in Nearshore Americas.

Impact Sourcing 52

Impact Sourcing Nearshoring Sourcing Outsourcing 52

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 52

Nearshoring Offshoring Retail Marketing 52

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Everest Group

JUNE 21, 2022

Sitel Group’s client portfolio in North America, UK, France, Nordics, and Asia-Pacific (APAC), catered through delivery sites in Latin America (LATAM) and Asia, complements Majorel’s clientele in LATAM, Germany, Spain, Portugal, Benelux, and Italy with nearshore delivery from Eastern Europe and Africa.

E-Commerce 52

E-Commerce Management Nearshoring Impact Sourcing 52