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Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable

Everest Group

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out. Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. VIRTUAL ROUNDTABLE. Who should attend?

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Delivery with Purpose: A Guide for Service Providers in Impact Sourcing | Virtual Roundtable

Everest Group

Virtual Roundtable Delivery with Purpose: A Guide for Service Providers in Impact Sourcing December 7, 2023 | 9 AM EST | 7:30 PM IST Traditional IT and business process services (BPS) service providers are becoming more intentional in creating and activating career opportunities in underserved communities.

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Procurement Outsourcing (PO) – Services PEAK Matrix® Assessment 2023

Everest Group

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

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Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

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The Future of Work: How Impact Sourcing Shapes Workforce Dynamics

NoonDalton

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

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Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024

Everest Group

The lack of tangible market proof points, coupled with the ongoing evolution of standards and best practices, presents a formidable challenge to decision-making. Despite the growing recognition of sustainability’s significance, enterprises face significant hurdles in integrating sustainable practices into their operations.

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