Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

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Everest Group

MAY 22, 2024

Probably not, but the size of the CXM environment (we estimate it to be well over US$330 billion, including insourced and outsourced activity) represents an excellent opportunity for those businesses that can evolve and meet the fast-changing needs of customers. Will every provider in this space today be successful in three years?

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Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., Expect brands to seek new BPO outsourcing markets throughout 2023 and beyond. Here we go….

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SIG Speaks

MAY 16, 2023

Crowdsourcing will play a much more significant role in business due to a lack of highly specialized labor (in the STEM fields specifically) and corporate desire to reduce costs in procurement.

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