Impact Sourcing in Africa | Market Insights™
Everest Group
SEPTEMBER 12, 2024
Africa is a prime location for impact sourcing, enabling businesses to integrate corporate social responsibility into their investment strategies.
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Measuring the Impact of Impact Sourcing | Virtual Roundtable
Everest Group
MAY 24, 2023
Virtual Roundtable Measuring the Impact of Impact Sourcing May 24, 2023 | 9 AM EDT | 7:30 PM IST In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation.
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Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable
Everest Group
DECEMBER 8, 2022
Driving Larger-scale Adoption of Impact Sourcing from the Inside Out. Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. VIRTUAL ROUNDTABLE. Who should attend?
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What Are the Benefits and Barriers of Impact Sourcing in CXM? | LinkedIn Live
Everest Group
MARCH 16, 2023
LINKEDIN LIVE What Are the Benefits and Barriers of Impact Sourcing in CXM? IST Impact sourcing is an ethical outsourcing practice that intentionally focuses on maximizing societal and business outcomes. What are the key trends and drivers leading to impact sourcing demand? March 16, 2023 | 10 a.m.
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Impact Sourcing Delivers Winning Business Trifecta: Competitive Edge, Talent Advantage, Positive Social Impact—Everest Group | Press Release
Everest Group
MAY 12, 2022
Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Impact sourcing workers deliver a reliable quality of service and, in many cases, very unique and valuable talents and perspectives.
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Delivery with Purpose: A Guide for Service Providers in Impact Sourcing | Virtual Roundtable
Everest Group
DECEMBER 7, 2023
Virtual Roundtable Delivery with Purpose: A Guide for Service Providers in Impact Sourcing December 7, 2023 | 9 AM EST | 7:30 PM IST Traditional IT and business process services (BPS) service providers are becoming more intentional in creating and activating career opportunities in underserved communities.
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Driving Social Transformation: The Power of Impact Sourcing on India’s Rural Economy
Everest Group
MARCH 17, 2023
By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. What is impact sourcing?
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The Power of Purpose: How Impact Sourcing Specialists are Transforming Lives | Blog
Everest Group
MAY 1, 2023
Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!
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Impact Sourcing Requires Impact Performance
Customer Serv Outsource Smarter
FEBRUARY 7, 2023
What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities.
Beat the talent shortage in a better way with Impact Sourcing
ScaleHub
JANUARY 25, 2023
Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners.
Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services | Webinar
Everest Group
MAY 2, 2024
live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.
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Procurement Outsourcing (PO) – Services PEAK Matrix® Assessment 2023
Everest Group
OCTOBER 10, 2023
Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.
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Eclaro's Impact Sourcing - Changing Lives Through Education
Eclaro
JULY 21, 2021
Eclaro is thrilled to be highlighted in the summer edition of IAOP's PULSE Magazine - showcasing our Impact Sourcing program. We're excited to be associated with the International Association of Outsourcing Professionals and are always looking for opportunities to increase participation in our Impact Sourcing program.
Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar
Everest Group
AUGUST 9, 2022
Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety. With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.
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Impact Sourcing Report 2023 – Let’s make an impact together
Intelligent Sourcing
SEPTEMBER 14, 2023
There are countless articles on how outsourcing is responsible for Job losses, Data breaches and poor working conditions but very little about the life changing opportunities it offers to marginalised communities globally.
The Future of Work: How Impact Sourcing Shapes Workforce Dynamics
NoonDalton
JANUARY 17, 2024
In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.
A brief history of Impact Sourcing and why it’s important
Intelligent Sourcing
AUGUST 24, 2023
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell, Impact Sourcing is a talent-sourcing approach that creates employment opportunities for individuals with otherwise limited economic opportunities.
Impact Sourcing and Its Role in Promoting Inclusive Growth
NoonDalton
DECEMBER 13, 2023
This pattern is vividly represented in the concept of Impact Sourcing, a progressive business strategy that extends beyond the traditional boundaries of outsourcing. At its core, Impact Sourcing is not just about business process efficiency; it’s about creating a more inclusive and equitable global workforce.
Eclaro recognized as Impact Sourcing Champions
Eclaro
JULY 29, 2020
Eclaro is pleased to announce that it has been recognized by the International Association of Outsourcing Professionals (IAOP) as Impact Sourcing Champions.
The Business Benefits of Impact Sourcing: Beyond Social Good
NoonDalton
DECEMBER 4, 2023
Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio. Understanding Impact Sourcing Impact Sourcing is a transformative business practice that extends beyond the conventional boundaries of corporate social responsibility.
Connecting communities – Why Impact Sourcing makes a lasting difference
Intelligent Sourcing
JUNE 27, 2023
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment model is emerging as one way to continue to access talent in fast growing destinations across the world.
What is Impact Sourcing and Why Does it Matter?
NoonDalton
MAY 8, 2023
This is where impact sourcing can be useful. Business Process Outsourcing (BPO) includes the business buzzword “impact sourcing.” ” Outsourcing was once associated with negative connotations. However, there has been a significant shift in outsourcing practice.
Impact sourcing has never been more critical: IAOP OWS23 takeaways
Intelligent Sourcing
JUNE 5, 2023
This new format provided an excellent opportunity for industry professionals to connect and discuss the latest trends in outsourcing. As a rising […] The post Impact sourcing has never been more critical: IAOP OWS23 takeaways appeared first on Intelligent Sourcing.
Avasant awarded the 2023 Global Impact Sourcing Award for Continuous Excellence by the IAOP
Intelligent Sourcing
APRIL 13, 2023
The Avasant Foundation (AF), designed to empower youth in developing countries through education, employment, and entrepreneurship, is proud to once again receive the Global Impact Sourcing Award granted by the International Association of Outsourcing Professionals (IAOP), in partnership with the Rockefeller Foundation.
Growing Number of Outsourcers Get Behind Everest’s Major Social Impact Goal | In the News
Everest Group
OCTOBER 17, 2022
At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.
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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences
Everest Group
SEPTEMBER 14, 2023
Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.
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Growing Number of Outsourcers Get Behind Everest Group’s Major Social Impact Goal | In the News
Everest Group
OCTOBER 17, 2022
At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.
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Impact sourcing has never been more critical: IAOP OWS23 takeaways
ScaleHub
JUNE 5, 2023
With a phenomenal opportunity to dig into the up-and-coming trends in the outsourcing space, ScaleHub was thrilled to be part of the IAOP Outsourcing World Summit (OWS23) held in Chicago in May. With a thoughtful relaunch, the 2023 … Impact sourcing has never been more critical: IAOP OWS23 takeaways Read More »
Six Common Challenges Customer Experience (CX) Leaders Face | Blog
Everest Group
AUGUST 29, 2022
The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.
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Diversity is Gaining Ground in BPS – Why your Organization Should Care | Blog
Everest Group
DECEMBER 2, 2021
To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?
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Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024
Everest Group
MAY 17, 2024
Contents: In this report, we: Explore the sustainability enablement technology services market Examine the key factors and technologies shaping the sustainability enablement technology services market Outline our perspective on buyer adoption trends and explore 24 sustainability enablement technology service providers’ capabilities Scope: All industries (..)
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Sourcing for everybody’s gain
Intelligent Sourcing
MARCH 23, 2023
Part 1: Impact sourcing, outsourcing and me Before I begin let me say that I am not specifically an impact sourcing expert based on any conventional measure, like Malcom Gladwell’s 10,000 hour rule.
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IAOP® Selects RAYA CX in the 2022 Global 100 Outsourcing List
Raya Contact Center
MARCH 13, 2022
For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.
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How are European Organisations Riding the Global Services Headwinds? | Webinar
Everest Group
MARCH 22, 2022
Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders. LIVE WEBINAR. Parul Jain.
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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List
Raya Contact Center
MARCH 20, 2023
For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!
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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List
Raya Contact Center
MARCH 21, 2023
For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!
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The Mid-year CXM Checkpoint: Key Learnings and What’s to Come | Webinar
Everest Group
JUNE 22, 2023
Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?
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Ready, Set, Go – Scope 1, 2, and 3 ‘Emissions’ Extended: How ESG Standards Must Measure People and the Planet | Blog
Everest Group
OCTOBER 11, 2022
More than nine out of ten Fortune 500 companies use the following three scopes to measure, report, and manage their Greenhouse Gas (GHG) emissions: Scope 1 – your facilities –emissions from fuel sources a company owns and controls. Scope 2 – controlled by you, procured by you –emissions through purchasing electricity.
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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog
Everest Group
MAY 22, 2024
Probably not, but the size of the CXM environment (we estimate it to be well over US$330 billion, including insourced and outsourced activity) represents an excellent opportunity for those businesses that can evolve and meet the fast-changing needs of customers. Will every provider in this space today be successful in three years?
IAOP® Recognizes RAYA CX a Leader in the 2024 Global 100 Outsourcing List
Raya Contact Center
FEBRUARY 21, 2024
For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.
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Eclaro Launches New Website
Eclaro
JANUARY 18, 2022
Visitors will find simplified navigation, access to new content, and links to new information showcasing our services and expertise, company culture, impact sourcing program and more. Learn more about how we can help your business with recruiting, staffing, outsourcing, and analytics.
Refky on the transformation of the BPO Industry and the Key to RAYA CX’s Success
Raya Contact Center
JUNE 6, 2022
He ended the talk with details on our expansion plans into new markets that are in motion and the role ITIDA plays in developing, supporting, and marketing the ICT and outsourcing sector in Egypt. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.
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Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry
Everest Group
JUNE 21, 2022
These niche providers include Arise, a CXM provider for virtual delivery; GlowTouch, a women-owned services provider with a focus on impact sourcing; and [24]7.ai,
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Thoughts on Crowd Sourcing
SIG Speaks
MAY 16, 2023
SIG University Certified Sourcing Professional (CSP) program graduate Noah Wilson discusses how crowdsourcing could be the innovation that businesses need to succeed in a rapidly changing environnment. But the workforce has changed. The COVID pandemic made working from home the mainstream.
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