Everest Group

AUGUST 29, 2022

While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

JUNE 12, 2023

Event nasscom Global Inclusion Summit During the 15th Edition of the Nasscom Global Inclusion Summit, Everest Group will deliver a Masterclass with analyst speakers, including Aishwarya Barjatya, Anik Dutta, Aman Birari, Rajesh Ranjan, and Susmitha Devisetty, titled Bridge the Employability Gap through Impact Sourcing.

Impact Sourcing 130

Impact Sourcing Reduced Costs Sourcing Jobbing 130

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Customer Serv Outsource Smarter

DECEMBER 16, 2022

More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S. However, saturation is cyclical and almost always impacted by supply and demand. Recessionary fears.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

SIG Speaks

MAY 16, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Noah Wilson discusses how crowdsourcing could be the innovation that businesses need to succeed in a rapidly changing environnment. A crowdsourcing organization of engineers and operators could be used to facilitate plant outage and capital expenditure projects.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40