Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog
Everest Group
MAY 22, 2024
Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.
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