Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

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Everest Group

MARCH 22, 2022

LIVE WEBINAR. How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services.

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Everest Group

MARCH 8, 2022

LIVE WEBINAR. We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? March 8, 2022 |. Parul Jain.

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Everest Group

JUNE 22, 2023

Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year. CDT | 10 a.m. EDT | 3 p.m.

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Everest Group

AUGUST 23, 2022

ON-DEMAND WEBINAR. Join this webinar as we dive into the results of the study and shed light on what top GBS employers are doing to set themselves apart from the rest. What questions will the webinar answer for the participants? What are the factors impacting GBS brand perception as an employer in key markets?

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Everest Group

JULY 24, 2024

You’ll learn about the analysts leading this effort and how Everest Group is bringing its unique lens on global services to the sustainability discussion to help providers and enterprises alike further their own initiatives related to people, profit, and the environment.

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Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

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Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz.

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Everest Group

OCTOBER 7, 2024

Telecom service providers have played a crucial role in this endeavor, implementing device recycling programs to encourage customers to return old devices. Companies are also fostering circularity by developing products that can be easily recycled, repurposed, or refurbished and initiating programs that promote proper disposal.

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Everest Group

NOVEMBER 30, 2022

Service providers who lead in green engineering and can produce significantly more carbon-efficient software have an opportunity to price their sustainable IT services at higher premiums and pioneer this emerging space. Read on to explore more on IT services pricing in today’s ESG-focused marketplace. . Green software.

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Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic. Action #5 – Obsess Over Employee Experience.

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Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations. ESG products and services emerge.

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Everest Group

DECEMBER 14, 2021

Here are some examples of how different industries are making a difference: Global Services . Currently, with the “Great Resignation” and talent shortage , many organizations are turning to impact sourcing as a solution to provide an affordable, untapped talent pool. If we want to see change, now’s the time to dive in.

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Everest Group

DECEMBER 14, 2021

Here are some examples of how different industries are making a difference: Global Services . Currently, with the “Great Resignation” and talent shortage , many organizations are turning to impact sourcing as a solution to provide an affordable, untapped talent pool. If we want to see change, now’s the time to dive in.

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Government Impact Sourcing Sourcing Healthcare 52

Everest Group

JUNE 29, 2022

Join this LinkedIn Live event as our experts present compelling business cases for sustainability and reveal key takeaways from our inaugural Sustainability Enablement Technology Services PEAK Matrix® Report , which details ways that providers are helping enterprises realize their sustainability goals. Arpita Dwivedi. Senior Analyst.

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Everest Group

MAY 10, 2022

live webinar. Join this webinar as our experts discuss in detail current sustainability enablement technology services market trends and provide insights on how the market is shaping out. Register for the Webinar. Why Technology is the Key to Enabling Sustainability. May 10, 2022 |. Arpita Dwivedi. Senior Analyst.

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