31 West

JULY 27, 2022

Information Technology has made it more challenging because of the plethora of options that it provides for customers to choose from. Information technology has also made it possible with its various tools to capture the attention of good employees. Hence, increasing the competition five folds. IT - The O2 of Gen Z.

Cybersecurity 130

Cybersecurity Information Technology Customer Service Service 130

Groove Technology

JULY 7, 2022

A number of new regions in the world, including Vietnam, are taking shape as rising stars in the information technology outsourcing market. Language can be a massive barrier to success in the information technology industry, but not so much in Vietnam software development outsourcing. Fluency in English.

Software 130

Software Outsourcing Offshoring Information Technology 130

Groove Technology

MARCH 22, 2022

IT management: Many recruiters have difficulty hiring developers and information technology specialists. Rather than that, you might outsource information technology-related work to an IT outsourcing agency. Rather than that, you might outsource information technology-related work to an IT outsourcing agency.

Outsourcing 130

Outsourcing Event Management Payroll Accounting 130

31 West

DECEMBER 9, 2022

ITIL means Information Technology Infrastructure Library consisting of a set of IT best practices. It helps IT service desk outsourcing companies provide efficient and uninterrupted support to their clients. It formalizes the strategy , design, delivery, and support of IT service desk services with maximum efficiency.

Design 130

Design Outsourcing Information Technology Managed Services 130

31 West

DECEMBER 5, 2022

Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk service providers and in-house IT teams to accelerate customer service delivery. ServiceNow ITSM is a robust, all-in-one platform for delivering, managing and optimizing IT operations.

Information Technology 130

Information Technology Automation Efficiency Management 130

Eclaro

JULY 12, 2024

A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S., and it inspires this week’s Five on Friday…

Information Technology 92

Information Technology 92

Groove Technology

MAY 19, 2024

Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Go4Customer

SEPTEMBER 24, 2021

There are several major support functions in a business such as support, security, strategy and information technology, but, many small or mid-size businesses neglect them as a critical business component. The only reason behind that is its high cost and maintenance of IT department.

IT Outsourcing 94

IT Outsourcing Outsourcing Information Technology Marketing 94

31 West

JANUARY 12, 2023

These core areas are process, technology, data, and organizational change. Digital transformation of banking requires integrating information technology into all areas of the bank’s services. This integration means banks must leverage modern technologies, retrain their workforce, and upgrade system processes.

Banking 130

Banking Finance Automation Human Resources 130

Groove Technology

MAY 7, 2024

Favorable Business Environment The Indian government has actively promoted the growth of the Information Technology (IT) and Information Technology Enabled Services (ITeS) sector through a series of strategic initiatives and investments. crore (approximately US$ 11.77

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Groove Technology

OCTOBER 14, 2021

With the practical benefits that outsourcing brings, we understand that businesses will need to have a specific view on outsourcing information technology partners. By spreading risk, you reduce your total risk. Let’s find out together 5 useful management tips and tricks that can reduce risk and maximize your chances of success.

Software 246

Software Outsourcing Management Out-Tasking 246

comeMakeit

NOVEMBER 30, 2022

Hybrid IT – reducing the risk of Legacy Modernization Hybrid IT is an approach to enterprise computing in which an organization provides and manages some information technology (IT) resources in-house but uses cloud-based services for others.

Information Technology 98

Information Technology Engineering Software Management 98

Forrester Digital Transformation

MAY 26, 2022

billion), CA Technologies […]. Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising.

Software 49

Software Information Technology 49

Forrester Digital Transformation

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences.

Management 246

Management Service Information Technology 246

Forrester Digital Transformation

JANUARY 5, 2022

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

Research 246

Research Management Information Technology Government 246

Forrester Digital Transformation

AUGUST 4, 2022

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog.

Software 246

Software Robotics Process Automation Information Technology Design 246

Forrester Digital Transformation

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 246

Management Information Technology 246

Forrester Digital Transformation

APRIL 12, 2022

Just like with self-managed infrastructure, the key to surviving SaaS outage is knowing the risks, implementing strategies to mitigate and control those risks, and then testing your strategy to make sure it works and everyone knows how to execute in the case of crisis.

Management 246

Management Supply Chain Management Information Technology Automation 246

Forrester Digital Transformation

JANUARY 20, 2023

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.

Management 246

Management Service Information Technology 246

Forrester Digital Transformation

SEPTEMBER 28, 2021

Banks and other financial services firms always ask: “What are the others doing?” They leverage the answer to this question to assess their overall strategic position, compare their key challenges with those of others, and plan for the transformation of their application landscape to a more powerful customer-centric approach.

Service 246

Service Banking Sourcing Information Technology 246

Forrester Digital Transformation

APRIL 19, 2023

“Follow the yellow brick road!” Silly Dorothy. She had it so easy. Dorothy had a magical guide that popped up when she needed help the most. For many executives getting started with forming a data team and insights strategy, the road forward is not so clear. Executives find themselves bewildered and disoriented in a strange […]

Information Technology 246

Information Technology Government 246

Forrester Digital Transformation

NOVEMBER 9, 2021

In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy. Learn more in this overview of our 2022 predictions.

Robotics Process Automation 246

Robotics Process Automation Information Technology Government Automation 246

Forrester Digital Transformation

MAY 24, 2022

As organizations continue efforts to perpetually reduce costs, knowledge worker productivity becomes a key focus. Specifically this means giving knowledge workers the ability to work on their own without assistance from other knowledge workers. Done well, this is autonomy.

Reduced Costs 246

Reduced Costs Information Technology 246

Forrester Digital Transformation

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Information Technology 246

Information Technology Analytics 246

Forrester Digital Transformation

MARCH 22, 2022

Every new investment is more and more intertwined with a complex web of other technologies to deliver unique, personalized outcomes for every use case. As companies consider new investments, they are — to at least some extent — already “digital” in many ways.

Information Technology 246

Information Technology 246

Forrester Digital Transformation

JUNE 2, 2022

It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […].

Robotics Process Automation 246

Robotics Process Automation Information Technology Design Analytics 246

Forrester Digital Transformation

FEBRUARY 14, 2022

Operating in this age of the customer has been a key challenge and will be for technology and data executives in particular for at least a decade. Customers are more empowered, and finicky, than ever before. If you don’t create compelling experiences, the competition will grab them.

Information Technology 246

Information Technology 246

Forrester Digital Transformation

DECEMBER 27, 2022

With all the confusion surrounding economic indicators and talk of recession in 2023, technology executives may face tough decisions in the early months of 2023. Technology executives are struggling to find the right talent while simultaneously worried about layoffs due to a possible recession. If recent changes are any […].

Information Technology 49

Information Technology 49

Forrester Digital Transformation

FEBRUARY 23, 2022

Over the last couple of decades, we’ve been observing a seemingly impenetrable barrier: No more than 20% of enterprise decision-makers who could be using business intelligence (BI) applications hands on are doing so. The other 80% still rely on the data and analytics skills of those 20% who do use BI applications. While the majority […].

Analytics 243

Analytics Information Technology 243

Forrester Digital Transformation

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

Marketing 243

Marketing Information Technology Analytics Management 243

Forrester Digital Transformation

JANUARY 27, 2022

Both technology vendors and industry companies openly asked me what the term meant, because they are hearing many variations. It didn’t take long into my tenure with Forrester to realize that there was confusion in the industry regarding AIOps. I touched on this in my “meet your new analyst” blog. They gave me examples of […].

Information Technology 243

Information Technology Design Automation 243

Forrester Digital Transformation

SEPTEMBER 23, 2021

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. I offer recommendations for how this can be sustained as we face future uncertainty. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].

Information Technology 243

Information Technology 243

Forrester Digital Transformation

MARCH 2, 2023

AIOps is a fast moving and expanding technology arena that organizations big and small are adopting. The breadth of capabilities under the AIOps umbrella is massive and the approach and perspectives for implementing it can be confusing.

Information Technology 242

Information Technology Analytics 242

Forrester Digital Transformation

JULY 11, 2022

Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT. How can R&D units and innovation leaders make the innovation process more environmentally friendly?

Information Technology 242

Information Technology 242

Forrester Digital Transformation

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

Management 242

Management Information Technology 242

Forrester Digital Transformation

FEBRUARY 15, 2022

In, “AIOps: The Riddle Wrapped In The Mystery Inside The Enigma”, I sort of left you hanging without a clear answer to “What is AIOps?”. That was because there really isn’t a simple answer based on how it’s been previously defined. Discussions of AIOps have mainly centered around installable software when it should have instead […].

Software 242

Software Information Technology Automation 242

Forrester Digital Transformation

OCTOBER 26, 2021

Forrester predicts that in 2022, technology executives will have to solve issues of technical debt, talent shortages, and digital sameness. Learn more in Forrester's 2022 Predictions for technology executives.

Information Technology 242

Information Technology 242