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What Is ESM, and Why Is It Important?

Automation Anywhere

Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require.

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Navigating the Agentic AI Tech Landscape: Discovering the Ideal Strategic Partner – The Rising Enterprise Adoption of Agentic AI | Blog

Everest Group

Some of these providers, such as Automation Anywhere, UiPath and Kore.ai