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Enterprise Service Management (ESM) is gaining substantial traction across industries, mainly because it applies to so many different business cases. It synthesizes the best of a number of key IT areas, including DevOps, informationtechnologyservice management (ITSM), and low code/no code to empower knowledge workers with self-service.
Citibank – Winner, Account-to-Report – Finance and Risk SharedServices Digital Transformation Journey. Over 100 Use Cases were selected and mapped to a variety of automation categories, including data extraction, transformation and generation, process mining, workflows and visualization.
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