2022 Contract Renewal Highlights – Information Technology (IT) Services
Everest Group
APRIL 6, 2022
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The Rise of Cloud Marketplaces as a Procurement Channel for Software, SAAS, and Services Solutions | Blog
Everest Group
DECEMBER 18, 2024
By acquiring solutions through the marketplaces offered by cloud providers Information Technology (IT) procurement leaders can better utilize spend commitments. Cloud marketplaces enable buyers to discover, evaluate, test, and purchase software, SaaS solutions, and related services.
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Senior Analyst – Information Technology Services (D&A) | Current Openings
Everest Group
SEPTEMBER 21, 2021
Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Job overview. Key responsibilities.
Modern Information Technology Adoption: Know How To Evaluate and Embrace It
Amzur
SEPTEMBER 30, 2021
Here are a few barriers to modern information technology adoption we observe in recent times. . Rigid strategies and technology tools. We found the local talent shortage and the inability to attract specialized talent are crucial challenges for Information Technology adoption. Lack of interest among leadership.
Forrester’s 2021 Financial Services Architecture Survey Needs Your Input
Forrester Digital Transformation
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].
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Retail IT Services PEAK Matrix® Assessment 2024
Everest Group
JANUARY 16, 2024
Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.
Retail 173
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Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023
Everest Group
NOVEMBER 10, 2023
Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.
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Cloud Services PEAK Matrix® Assessment 2023 – Europe
Everest Group
OCTOBER 24, 2023
Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.
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Everest Group Launches ‘Service Provider Compass’ Research Series with Assessment of Global Services Delivery from Mexico
Everest Group
JANUARY 17, 2024
Everest Group’s Service Provider Compass is designed to help sourcing leaders get an outside-in view of service providers’ market positions in key delivery locations. Our new Service Provider Compass report provides the answers with a three-tiered ranking system that is easy to understand at a glance.
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Egypt’s Global Services Value Proposition | Market Insights™
Everest Group
JULY 3, 2024
Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.
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Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023
Everest Group
SEPTEMBER 8, 2023
Quality Engineering (QE) Specialist Services In today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. Learn More Market Insights™ Key Considerations for Choosing Engineering Services Delivery Locations Learn More What is the PEAK Matrix®?
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Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024
Everest Group
MARCH 11, 2024
Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers
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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023
Everest Group
NOVEMBER 3, 2023
Next-generation Quality Engineering (QE) Services Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities.
Engineering 147
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What Services Are In Managed Services?
31 West
SEPTEMBER 14, 2022
Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. A managed service provider (MSP) is a business that offers the above-mentioned services. What Advantages do Managed IT Services Offer?
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Low-code Application Development Platforms PEAK Matrix® Assessment 2023
Everest Group
NOVEMBER 10, 2023
Low-code Application Development Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. LEARN MORE ABOUT Top Service Providers
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Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2023
Everest Group
SEPTEMBER 13, 2023
Supply Chain Transformation Services for Retail and CPG In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain.
Retail 147
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Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America
Everest Group
NOVEMBER 10, 2023
Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.
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New Everest Group Study Highlights Egypt’s Prospects as a Global Services Hub
Everest Group
JULY 30, 2024
Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. For more information, visit [link]
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IT Service Management (ITSM) in Education: Enhancing IT Support For Students And Faculty
31 West
NOVEMBER 25, 2023
In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Initially, technology in education was a supplementary tool, often limited to computer labs and essential administrative functions.
Management 130
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From Mega Deals to Micro Wins: The Changing Face of IT-BP Deals | Blog
Everest Group
FEBRUARY 10, 2025
Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. Unlock opportunities through specialized approaches: Smaller deals present an opportunity for service providers to adopt a holistic specialization approach, enabling them to stand out and compete more effectively.
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Attrition Is Major Problem for Technology Service Providers | Press Release
Everest Group
JUNE 29, 2022
Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.
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Key Issues 2023: Assessing the Global Services Industry’s Performance Against Expectations | Blog
Everest Group
OCTOBER 20, 2023
The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.
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Recession-Proof Your Business with Information Technology (IT)
Anexa
JANUARY 30, 2023
In recent years, we have seen how technological advancements have transformed the way businesses operate, and the use of technology has proven to be an effective way to navigate through economic challenges. Information technology (IT) can help be a valuable business tool during a recession in several ways.
Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance PEAK Matrix® Assessment 2023
Everest Group
NOVEMBER 29, 2022
Top Application and Digital Services (ADS) in Property & Casualty (P&C) Insurance Services In the last few years, the Property and Casualty (P&C) insurance industry has experienced numerous challenges due to the pandemic, regional geopolitical conflicts, and strained macroeconomic conditions. Our Thinking. Learn More.
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The New Major Cloud Adopters: Financial Services
Forrester Digital Transformation
MAY 1, 2023
Financial services (FS) firms are no strangers to innovation. With high regulatory pressure, FS firms innovate within boundaries, create digital services protected behind corporate firewalls, abide by tenancy isolation rules, and ensure […] Still, this process is not unfettered.
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From Roman Tax Collectors to Global Business Partners: A History of Outsourcing
Premier BPO
MAY 30, 2024
Professional Services on Demand Economic and industrial development caused the rise of legal and accounting outsourcing jobs, mainly in Great Britain. In the 1840s, the company, later known as Dun & Bradstreet, provided credit reporting services to businesses. This era laid the groundwork for the modern BPO industry.
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Net Zero Consulting Services PEAK Matrix® Assessment 2023
Everest Group
JULY 31, 2023
Net Zero Consulting Services PEAK Matrix® Assessment Climate change is the paramount problem of the decade, demanding urgent attention and action. Net-zero consulting service providers play a vital role in helping enterprises navigate these challenges.
Service 130
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Identity and Access Management (IAM) Services PEAK Matrix® Assessment 2023
Everest Group
JULY 20, 2023
Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.
Management 130
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Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty | Locations PEAK Matrix®
Everest Group
OCTOBER 19, 2023
Asia Pacific continues to dominate the global services landscape as major tier-1 Indian cities maintain their Leader positions across functions. The Philippines continues to remain a Leader for contact center and transactional business process services work.
Nearshoring 147
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The Data Center Colocation And Cloud Services Landscape In India
Forrester Digital Transformation
APRIL 3, 2023
A thriving data center and cloud services market in India is spoiling CIOs with choices. AI-enabled solutions, infrastructure as a service, platform as a service, and identity as a service are a few of the many recent offerings by these vendors. And […]
Service 130
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Banking and Financial Services IT Category Key Risk Considerations | Market Insights™
Everest Group
AUGUST 10, 2023
Take a look at key risk considerations in banking and financial services under the IT category.
Banking 130
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Egypt’s Key Geographies Served | Market Insights™
Everest Group
JULY 3, 2024
Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.
Marketing 130
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Egypt Boasts a Large, Diverse Talent Pool | Market Insights™
Everest Group
JULY 3, 2024
Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.
Marketing 130
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Unleashing the Power of XLAs for True Employee Delight | Webinar
Everest Group
NOVEMBER 9, 2023
On-demand Webinar Unleashing the power of XLAs for true employee delight Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.
Shared Service Center: Why the Philippines Is the Best Option?
Magellan Solutions
MARCH 5, 2023
Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?
Patient Engagement Platforms PEAK Matrix® Assessment 2023
Everest Group
NOVEMBER 2, 2023
As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. LEARN MORE ABOUT Top Service Providers
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Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
Everest Group
MARCH 8, 2024
However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services. LEARN MORE ABOUT Top Service Providers However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises.
Manufacturing 162
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Record Net Employee Addition by TCS, Accenture in Last One Year | In the NEws
Everest Group
APRIL 12, 2022
Information technology giants Tata Consultancy Services (TCS) and Accenture reported record net employee addition in the last one year with over a lakh increase in headcount by each indicating a strong demand and business momentum in the coming quarters. Read more in The Hindu Business Line.
3 Financial Services Industry Trends that will Transcend the Pandemic
Automation Anywhere
OCTOBER 14, 2021
The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.
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From Buzzwords to Reality: Impact Sourcing and AI for Social and Business Advancement | Blog
Everest Group
MAY 14, 2024
NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.
Impact Sourcing 162
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India’s Infosys Cuts Top End of FY Revenue Outlook | In the News
Everest Group
OCTOBER 12, 2023
Infosys (INFY.NS) cut the upper end of its annual revenue forecast on October 12, raising concerns about near-term demand for services provided by the US$245 billion Indian information technology sector. 2 Indian software services exporter said it now sees full-year revenue growth at 1-2.5%
The IT Service Desk: A Foundational Resource for the Enterprise
Automation Anywhere
OCTOBER 15, 2020
Today, no enterprise could function without a strong and well-run IT service desk. Especially in these times of widely distributed workforces—and new, user-facing technologies being introduced to support them—IT service desks are indispensable to the organizations' very survival. What exactly is an IT service desk?
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Senior Analyst – Cybersecurity
Everest Group
DECEMBER 20, 2024
APPLY ON LINKEDIN Job Title: Senior Analyst – Life Sciences Location City: Gurugram, Haryana, India Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. as well as provide commentary on more mature service segments.
Cybersecurity 100
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Life Sciences Operations PEAK Matrix® Assessment
Everest Group
OCTOBER 2, 2023
To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.
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